Express Grass™ Reviews 2,611

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the artificial grass, and appreciate the prompt and efficient delivery service. Many consumers highlight the helpfulness of the delivery drivers and the ease of the ordering process, often noting that their orders arrived sooner than expected. However, some customers also noted issues with delivery, including delays, damaged packaging, and difficulties with kerbside delivery requirements. A few people were dissatisfied with the quality of certain products, finding them to be different from what was advertised or of poor quality, leading to expensive returns.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Product

Users describe positive interactions with the product. Many customers praise the high quality and... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficiency, professionalism, and... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products,... See more

Order

Reviewers mention positive feedback about their order experiences. Many customers found the ordering process... See more

Based on these reviews

Rated 5 out of 5 stars

This review relates to ordering free samples of the various grades of Astro turf. It is obviously impossible to be certain about what turf to order without having seen and felt it beforehand. I had... See more

Rated 5 out of 5 stars

In these post COVID days, it’s very difficult to get anything done without excuses and delays. Express Grass did exactly what they promised. The grass was excellent quality and a generous amount. Very... See more

Rated 5 out of 5 stars

Looking for good quality grass and managed to find an end of roll that was perfect. Needed a 2mx2m piece and got a 2mx5m piece for a great price. Delivery was fast. Dogs love the grass and it is so de... See more

Rated 5 out of 5 stars

Have bought from exspess grass before and been very happy with the product. This time I ordered online and received my order the following day which I was very happy to get that soon with standard del... See more


Company details

  1. Garden Center
  2. Garden Building Supplier
  3. Gardener

Written by the company

Artificial Grass supplied overnight to UK gardeners, landscapers and retailers. Easy to lay for both the professional & first time installer using our range of fitting accessories with underlay. Try our range of artificial hedge products for low maintenance garden screening.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

the product I opted for and paid for…

the product I opted for and paid for was not delivered. I paid for 6mm artificial grass all that was delivered was a light wind controlled products which was of no use to me.

I did not read such information in the product column. I deserve a refund

June 11, 2025
Express Grass™ logo

Reply from Express Grass™

They don't come much cheaper or thinner than our 6mm budget grass. Please tell me your not using this on your lawn... As stated in the description its for temporary outdoor use, exhibitions etc

Rated 1 out of 5 stars

No delivery of my order.

No delivery of my order.
DX tracking says a card was left at my home address. None was left
No answer at DX customer services with endless calls ringing out
A note was left on my front door explaining for package to be left on driveway. No luck in trying express grass for any guidance.

June 11, 2025
Rated 1 out of 5 stars

Very poor service

Ordered samples and paid for postage. One week later still not arrived, so gave my order to one of their competitors who delivered samples two days after payment.

June 8, 2025
Express Grass™ logo

Reply from Express Grass™

I suggest you leave a review with Royal Mail then.

Rated 5 out of 5 stars

Get free samples first to make the right choice!

This review relates to ordering free samples of the various grades of Astro turf. It is obviously impossible to be certain about what turf to order without having seen and felt it beforehand. I had tentatively chosen one before receiving a sample pack of seven types. I then found that my tentative choice had been wrong but am now confident to order one of the others.

June 6, 2025
Rated 5 out of 5 stars

Far better than expected

Far better than expected - purchased to provide a puppy friendly area on decking and has been better than expected. No slipping as water is completely draining away. Easy to clean. Delighted.

May 30, 2025
Rated 5 out of 5 stars

Very easy to order…

Very easy to order with a quick response to process the order. Delivery could have possibly been free of charge, but we were impressed with the service and product. We are about to re order for more astro turf of the same last order.
Regards Peter Allen

May 9, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look