Express Insurance Reviews 

2,274
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the process of obtaining and renewing insurance to be very easy, quick, and hassle-free. Many people praise the reasonable and competitive pricing, often noting significant savings and added value like extended coverage periods. Reviewers frequently highlight the efficient, helpful, and genuine service provided by knowledgeable and friendly staff. Many consumers have used this company for several years, appreciating its reliability and consistent quality of service. They also value the clear communication and straightforward information provided, making the insurance process easy to comprehend.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting its ease of use and efficiency.... See more

Price

People report positive experiences with price, finding it competitive, reasonable, and affordable. Many... See more

Service

Consumers find service to be positive, consistently describing it as friendly, effective, and professional.... See more

Subscription

Users describe positive interactions with subscription, highlighting the ease and speed of the renewal... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Express Insurance for my business insurance. It's still the most competitive insurance brand I have found for professional indemnity. It's very easy to set up as well. I haven't had to make a... See more

Rated 5 out of 5 stars

As with any insurance renewals, I did my homework. Did the price increase? Did the coverage decrease as part of shrinkflation? No such concerns with Express. After being with them for more than 10 yea... See more

Rated 5 out of 5 stars

Easy links to site, helpful saving of prior information, easy navigation and secure payment screen. Great advance notice time frame and extra 2 months insurance for the price of 12 months - overa... See more

Rated 5 out of 5 stars

I was really impressed with Helena Goranitis, an Account Broker who checked a variation to a policy renewal with the underwriter in under 3 hours! Nice work team. Thanks for your service, it's a r... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

Information provided by various external sources

At Express Insurance our aim is simple .... to provide small business operators with a streamlined online process for purchasing their insurance, quickly and easily whilst combining comprehensive cover at a highly competitive price.

Get your Insurance Quote and Buy Online in Minutes

Written by the company

Quote and Buy Online
• Get a Quote online in seconds without filling in lengthy forms. • Buy your policy in a few minutes, and receive your insurance Certificate instantly. • Choose to pay by credit card or over 10 months. • Get your Certificate of Insurance instantly upon payment

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,274)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PI and PL insurance

We needed PI and PL insurance. We worked with Helena and are happy with the process and cover. It took a few days as actuaries needed to be consultated, but overall we were kept appraised and are satisfied.

February 3, 2026
Rated 1 out of 5 stars

Motorcycle insurance

I tried to insure a 3rd motorcycle today and they would not have it. Wanted me to cancel my policy of 2 motorcycles already insured mid term and pay an extra £500 this is not acceptable and just trying to rip people off. Beware of this company stay clear

February 4, 2026
Unprompted review
Express Insurance logo

Reply from Express Insurance

Hi Caz,
We are an Australian insurance broker that offers business insurance. We don't offer motorcycle insurance. I am aware of a UK company with the name Express Insurance Services that offers motorcycle insurance and suspect you have us confused with them.

Rated 4 out of 5 stars

No stuffing around

No stuffing around - check the forms, read the notes and make the payment - and a month extension "reward' You missed out on thr last star as I had to pay 40 bucks for the credit card payment - not your fault but its always a ripoff dont you agree!

February 4, 2026
Rated 5 out of 5 stars

Everything went smoothly since the renew email

I have forgotten that my insurance with them is still valid until 17 Jan, earlier asked them to give me a quote, but I was rejected. But late received an email to remind me to renew the insurance, and everything since then went ok.

January 15, 2026

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