Had a blowout on our trip, Carlos and Yovany got us right in and on our way in 45 minutes. They were very professional and accommodating. Thank you guys, you turned unpleasant situation into a pleas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently went to Express Oil Change in Kingsland, GA for an oil change on my 2004 BMW 325i. I usually take my car to a mechanic, but decided to try them this time—and I’m glad I did. Tristan took... See more
Company replied
Dallas at the Niceville, FL location is always kind and very helpful. His customer service is top notch and always goes above and beyond to help the customer. It’s nice to have someone like this helpi... See more
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My daughter’s car was leaking oil after having her oil changed at another place. I brought it here and the mechanics were so nice and helpful and got us all fixed up! They even gave my dog a treat whi... See more
Company replied
Company details
- Oil Change Service
- Auto Air Conditioning Service
- Auto Repair Shop
- Brake Shop
- Car Inspection Station
- Tire Shop
Written by the company
Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in your city today!
A True One-Stop Auto Shop
Written by the company
- 🤝Integrity, ⭐️Quality, 😊Friendliness
- At each of our 300+ locations nationwide (and growing!), and since our first store opened in 1979 in Birmingham, AL, one thing has never changed – our promise and commitment to our customer – to provide the highest quality products and services, quickly and conveniently, in a superior environment by a friendly, professional staff.
- Signature 10 Minute Oil Change
- During our signature 10 minute oil change, our certified technicians will also perform a complimentary 20-point vehicle inspection to ensure your safety once you're back the road - and you get to stay in your vehicle!
- ASE-Certified Mechanics
- At all of our locations, high-quality car care is a top priority. That’s why we employ ASE-certified technicians, trained to provide total car care using premium parts and state-of-the-art equipment!
- Comprehensive Tire Protection Plan
- Our Tire Protection Plan covers your tires against road hazard damage, and includes: Free Road Hazard Replacement, Flat Tire Changing Assistance, and Free Flat Repairs.
- Special Financing
- Get 6 or 12 months financing on purchases of $199-$749.99 (6 months) or $750+ (12 months) made with your Express Card!
- Tuesday is Ladies Day
- Ladies receive $5 off any oil change, and 10% off any mechanical service (excluding tires), every Tuesday at all of our locations!
60-Day Tire Guarantee
Not 100% satisfied? We'll replace them!
MICHELIN® passenger or light truck tires are backed by the MICHELIN® Promise Plan™. If you’re not 100% satisfied, bring the tires and original receipt back to the place of purchase within 60 days for a new set of tires!
Contact info
1880 Southpark Dr, 35244, Birmingham, United States
- (884) 268-3972
- feedback@expressoil.com
- expressoil.com
4.7
Excellent
40K reviews
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I worked with Patrick yesterday while…
I worked with Patrick yesterday while getting an oil change on my older Ford Fusion hybrid. He and the rest of the team did a great job. Patrick was professional, and got the job done FAST. What a simple no fuss experience and a great price too. Thank you Patrick for wonderful service. Hope to do business with you again.
April 3, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
TERRANCE was a true pleasure to work…
TERRANCE was a true pleasure to work with. His professionalism and kindness made my day! Two thumbs up! 👍🏻 👍🏻
April 4, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Quick and Efficient
I was able to zip in and zip out. Rico was the attendant who diagnosed my issue and got it done on the spot. When it was time to leave, he made sure I had a bottle of water for the road. Good people, great service.
April 3, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
This place was awesome
This place was awesome! My grandson and I were on our way down from Michigan for vacation and my car started making a loud creaking noise whenever I turned. I was so worried my stomach was in a knot. I pulled in without an appointment and they managed to get me in that day. They checked it out and made sure it would be safe to drive back home. They said it was power steering rack and would need to be fixed as soon as I got home but, it made me feel so much better knowing. Thanks again to Dave and Billy. That was the best customer service I’ve had in a long time.
April 3, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Tavaraes was such a big help as he made…
Tavaraes was such a big help as he made the experience less stressful and was very informative. I will definitely be coming back thanks to his amazing customer service and reassurance though it all.
April 3, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Very quick service
Very quick service, made sure I got in and out as soon as possible. Very nice staff. Would recommend for anyone getting any sort of inspection or oil change done.
April 3, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Excellent service provided by entire…
Excellent service provided by entire staff! Very good customer service provided by Dez! Thanks a lot! Will be returning!!!
April 3, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
COWBOY JOHN
THE STAFF ESPECIALLY THE GUY THAT HELPED ME. COWBOY JOHN - HEY YOU SHOULD LET HIM WEAR HIS COWBOY HAT. PEOPLE LIKE THAT. HE WAS VERY HELPFUL AND I HEARD HIM BE VERY HELPFUL AND KIND TO 3 OTHER CUSTOMERS INCLUDING THE ONE ON THE PHONE. THANKS FOR THE SERVICE JOHN YOU MADE IT A PLEASENT EXPERIENCE FOR ME AND I AM GRATEFUL KEEP THE GREAT CUSTOMER SERVICE UP. CAROLYN BOSWELL
April 2, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
I have been bringing my vehicles here…
I have been bringing my vehicles here for a few years now. Always top notch customer service (Nick) and workmanship. I recommend this shop to everyone that asks.
April 2, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
I have been going to this Express Oil…Yes
I have been going to this Express Oil for years. Today had to be one of the best visits I've experienced. Super friendly, big help with the service. Love this location.
April 1, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Reply from Express Oil Change & Tire Engineers
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Reply from Express Oil Change & Tire Engineers
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Reply from Express Oil Change & Tire Engineers
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Nail in tire on a business trip
During a business trip, our rental car picked up a nail in the tire, and we found ourselves stuck far from home. Brandon Milstead went above and beyond to help us through the entire process. His patience, professionalism, and willingness to help made a stressful situation so much easier. I would absolutely recommend the Freeport, Florida location.
February 27, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Did Not Disappoint
First time at the store & it did not disappoint! Ms. Smiling took care of me and explained things along the way. She was thorough and friendly! Will definitely be back =)
March 30, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Jasper, Alabama
Jacob and Matt at the Jasper, Al. Location were great!
March 31, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
The worst case of discrimination
The worst case of discrimination! Cory told me my engine blew then offered me $500 for my truck, got a rental car and started looking for an engine. Went back 3 days later and tried starting it and it fired right up, although it didn’t stay started it started. They didn’t actually look at it because it’s an old work truck and I’m black so Steven talked to me as if I couldn’t pay for it. Kevin was super nice and apologized because they didn’t even pull the truck in when they told me the engine was blown. So Kevin had them do an actual diagnostic on the truck and it turns out that the engine is blown. I’ve been working with them for 3 weeks meanwhile paying for a rental. I found the engine and called to see if they ordered it yet and found out that they fired Kevin and no one called me about my truck. I’ve never heard of a mechanic not wanting to take my money. Steven wouldn’t give me a price, instead talked to me like I couldn’t afford it. I then called corporate and then Steven called to tell me that they don’t feel comfortable doing work for me because there’s rust… rust that they didn’t see 3 weeks ago! Bs! And John Barchert the regional manager was just as rude.
March 30, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Hi, we appreciate your taking the time to offer honest feedback. We’d love to speak with you to further address any issues you may have with the quality or price of our services. Feel free to visit us at www.expressoil.com/contact/ to share your contact information and a detailed account of your concerns so we can have someone reach out to you as soon as possible. We appreciate your business and hope to see you again soon!
Stopped by to the nearest tire shop due…
Stopped by to the nearest tire shop due to my light coming on staff member Tim assisted me he went above and beyond with my tire pressure and quote on tires Thank you 😊
March 30, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
john was great and informed me of other…
john was great and informed me of other issues. thanks
March 28, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Made an appointment to get some brakes…
Made an appointment to get some brakes done did it days in advance. Had ll the info vehicle make year and model. Still didn’t have the parts for the vehicle and it look 5 hours
March 28, 2026
Unprompted review
Reply from Express Oil Change & Tire Engineers
Hi, we’re very sorry for the less than satisfactory service you received! We’ll be addressing this issue with our team members promptly, and hopefully, you'll allow us to make up for this experience in the future.
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