ExpressTest Reviews 

AVOID AVOID AVOID

I ordered a home test kit 2 weeks in advanced. After many exchanges via email, they wanted to deliver it 1 week after I had already traveled.

Not only this was very stressful having to find another provider very very last minute, also I have since then been waiting for a refund. It has been over a month.

Completely unacceptable.

I used this company before and was happy with it but it’s no longer what it was.

EDIT:
Thanks for your response, but I have been doing that for a month. And my refund has not been processed yet.
May I suggest your contact forms are actioned?

I have had PCR tests in the UK and elsewhere, but none like the one that occurred on 05-Nov-22 at Heathrow T3. The procedure was different. Ten twists in each nostril. I asked when that became a thing but no answer. Before I left my chair, I felt a vile-tasting liquid going down my throat. I immediately went to buy a bottle of water to flush out the fluid, not least because my throat was burning. I asked for an unspent swab because I wanted to know what was on the swab. The staff refused. I have had headaches since and will never get a PCR test again.

Update (07-Dec-22): I followed the web process and asked two questions: When did the procedure change and what fluid was on the swab. The response answered neither. This is what they said "We can only suggest that our staff member was simply trying to ensure the process is conducted accordingly. We can assure you that the used fluid was not any different than the one needed to take the test."

So a fluid was used. What was it?

Walk in and my test was carried out efficiently and qickly

Very quick process and convenient!

The gentleman was really helpful with the information I needed. He also advised me that I was booking my test too early because the hour of the test matters.

If I could give zero stars, I would. We booked our tests in advance as advised for testing upon arrival at Heathrow for our trip in December 2021. My daughter and I ended up with COVID and could not travel. They offered a voucher to which I agreed because we still wanted to travel once we were able to and we had a year on the voucher. Now that restrictions are lifted and testing is not required, I am stuck with a useless voucher and I've lost out on about $600 USD despite requesting a refund through their online "Contact Us" form and numerous subsequent submissions later, they have stopped replying to me.

To the ExpressTest Employee about to attempt to "redeem the company" by posting a response comment as you have on every other post: DO NOT BOTHER. ExpressTest has made it clear that they do not care about customer satisfaction, nor do they wish to help their customers in ANY way. So do not waste your time. Others deserve to know my experience without your useless contributions.

the service is very good, staff is friendly

Booking site was easy to find the place and how to book. Could receive emails promptly which are clear to understand.

Easy to book, service was quick and the results arrived within an hour.

The staff were cautious and received me well. The process was easy and clear too.

It went very smooth, and finished quickly.

fast management of the tesr

As testing now seems to be winding down I'd just like to say ExpressTest has been the best testing company for me by far, for

Value for money
Quick and efficent results
Friendly and professional staff
Resolving all issues promptly and fairly

Easy to book and very professional service

Why make people schedule an appointment when you have to sit in line for hours anyway? Inefficient and waste of time.

We have done our PCR test in last minutes after finding out that PCR test was required on the flight. We went to this place and staff guided us all the way. Staff was knowledgeable,friendly and helpful,(i wish i couldrememberher name). We had to book it online and made payment online. They done the test straight away, We were told that the result will be delivered in 4h but we received email with results in 2h and 15 minutes. Good service and highly recommended. 5 starts

Technician were very professional and friendly