Didn't like the fact that I had to pay 4 time for a service that was displayed as a set price. Also your service show that it will be completed within 24hr after paying the fee and when I pay the fee... See more
Company replied
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Review summary
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Service took longer than expected and initial price increased to actually get the code. Cost £15 then £30 so would have been cheaper to go to local shop. Started the process so had to finish though... See more
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It was a rush experience when I availed the services of Expressunlocks. We’re about to have our flight to US on the day I decided to have my carrier unlock since I’ll be using my phone with another si... See more
Company replied
At first I thought this was a scam because after a few days the first two attempts to unlock the phone did not work. Customer service was quick to respond and the phone eventually did get unlocked. Yo... See more
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3.1
Average
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from Expressunlocks
Hi — Charlotte here. I’m really sorry you feel this way and I want to sort this out.
To investigate we need your order reference and IMEI — without those we can’t locate your order. Please use the Live Support on your tracking page or reply with the IMEI so we can look into it.
For reassurance, our Terms state: "All of the services offered on this website are entirely legal in Europe and North America." And our Refund Policy notes: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."
Give us the IMEI or use Live Support and I’ll get this resolved quickly.
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Did the process all the way though even…
Did the process all the way though even though the phone had a firstNet network attached to the number.
Everything went perfectly I would recommend to anyone
October 25, 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. I can’t confirm whether your unlock finished without your IMEI or order reference. In the absence of any reference we cannot address your specific concerns — please use the Live Support link on your tracking page so we can locate your order and resolve this.
A couple of helpful notes from our terms:
- “5.1 It is the customers responsibility to check the compatibility of their handset…”
- “Wrong IMEI: No refund if the provided IMEI is incorrect.” (Refund Policy)
If you’d rather post your IMEI here I’ll check the status for you right away.
Reply from Expressunlocks
Hi — thanks so much for the great feedback!
Your order (placed Oct 19, 2025) shows Unlock Complete for your iPhone 14 (AT&T USA). If you haven’t already finished the final step, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should complete the process. I can also confirm we received $24.99 for the Eligibility Check and $68 for the Standard Unlock.
If anything isn’t working, reply here and I’ll help get it sorted. — Charlotte
SCAM
SCAM. You pay 15.99eur first, then they ask yeah we can unlock, pay 44euro more, you pay it and they continue ask for more payments. That is ridiculous.
October 25, 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry this has been frustrating.
Sometimes orders are billed in stages (an eligibility/pre-check then the unlock or an upgrade), which is covered in our terms — for example: "2.1 It is not possible to cancel your order once it is paid for" and "'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee." Also note: "Criteria Not Met: If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."
That said, we can’t look up or stop any further requests without your IMEI. In the absence of any reference, we cannot address your specific concerns — please use the Live Support link on your tracking page and provide your IMEI there so we can investigate and get this sorted for you quickly. Thanks for flagging this — we want to help.
Reply from Expressunlocks
Hi — Charlotte here, thank you! I’m glad we kept you updated. If you need anything else, please use the Live Support on your tracking page and have your IMEI ready so we can quickly locate your order.
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This is a scam ask me to pay 28 dollars…
This is a scam ask me to pay 28 dollars then 58 dollars then ask for more to unlock a cheap samsung a15 scammers stay away
October 24, 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry you feel that way.
To investigate I need your IMEI — without it we can’t find your order or address the extra‑payment messages. As our terms say, "It is not possible to cancel your order once it is paid for" and services begin when payment is received. For Samsung phones we do offer Remote USB unlocks and, as our Refund Policy states, "Remote USB Unlock: Refund is given if the service is incompatible or doesn't work. Remote USB Unlocks are only relevant to Samsung, Motorola, LG and Huawei phones."
Please use the Live Support link on your tracking page and send your IMEI there so we can look into the charges and resolve this quickly. If you’d rather, paste the IMEI here and I’ll start checking for you.
Amazing !
Amazing !! Helped so much not having to go into a store !! Happen straight away ! Great service!!
October 24, 2025
Unprompted review
Reply from Expressunlocks
Hi — thank you so much for the lovely feedback! Really glad it saved you a trip and worked straight away. If you need any further help, please use the Live Support on your tracking page or reply with your IMEI so we can pull up your order and assist quickly.
Cheers,
Charlotte
THIS IS A SCAM COMPANY
THIS IS A SCAM COMPANY, STAY AWAY FROM THEM
PLEASE READ THIS BEFORE USING THEM
I paid for the advertised £23.99 promotion to unlock my I phone 16 Pro Max. Order ID # 12945155. Shortly after, I received an email requesting I need to pay an additional £42.00 to complete the service. Then after several more hours I received another email saying I needed to use their Premium Service for an additional £113. I refused to pay the additional amount and asked them not to contact me again. They replied by offering to walk me through the service and strongly advised me to pay the additional amount.
October 21, 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry you had that experience with Order #12945155.
I can’t look into your specific case without the phone’s IMEI — in the absence of any reference, we cannot address your specific concerns. Please use the Live Support link on your tracking page and provide the IMEI so we can review your order and explain the extra charges.
A couple of relevant points from our terms: "It is not possible to cancel your order once it is paid for." Also, "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." And from the Refund Policy: "Premium Services are only relevant to iPhones" and "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."
If you open Live Support and paste your IMEI and order ID, I’ll personally make sure someone checks why the extra fees were requested and walk you through the next steps.
This company is a scam I paid 1st $28…
This company is a scam I paid 1st $28 and $50 I waited for 2 weeks for them to tell me they can't find the code I asked for refund until they block me in their chat support 🙅🙅
October 3, 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m really sorry you’ve had that experience. I can help, but I need the phone’s IMEI to find your order and escalate this.
Please note:
- From our Refund Policy: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."
- From our Terms: "It is not possible to cancel your order once it is paid for." (T&C 2.1)
In the absence of any reference (IMEI/order number) we cannot address your specific concerns. If you’re blocked in chat, please use the Live Support link on your tracking page so we can resolve it — or reply here with your IMEI and I’ll escalate it for you right away.
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THIS IS A SCAM COMPANY, STAY AWAY FROM THEM
THIS IS A SCAM COMPANY, STAY FAR AWAY FROM THEM. I paid for the advertised $24.99 promotion to unlock y I phone 12 Pro Max. Order ID # 12945155. after sometime i received an email saying I needed to pay an additional $ 54.00 dollars order # 12945163 to complete the service. Then after several more hours I received another email saying I needed the premium service for an additional $174 dollars. I REFUSE TO PAY ANY MORE AND WANT MY MONEY BACK!!!!!
October 20, 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m sorry this has been so frustrating. I can see your order numbers, but we need the phone’s IMEI to investigate and resolve this properly — without an IMEI we can’t address your specific unlock or payment details. Please either reply here with the IMEI or use the Live Support link on your tracking page so we can look into it right away.
A couple of things from our terms to note: "It is not possible to cancel your order once it is paid for." Also, if your phone truly requires an upgrade, "any initial payments are non‑refundable." However, if Premium Service is tried and still fails, our policy states: "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
Send the IMEI or contact Live Support and I’ll escalate this for you. — Charlotte
STAY AWAY!!!
STAY AWAY!!!!
I paid the $25, then the $82, then an extra $68 for "Premium" which said it was a guarantee... but apparently there is a higher tier than that one that guarantees. These people are Scammer hustlers.
October 20, 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry you’ve had this experience — I understand how frustrating extra charges feel.
Please note our Terms say: “Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service.” I need to check your order to confirm what happened and whether that applies.
We don’t have your IMEI or order reference on this review. In the absence of any reference, we cannot address your specific concerns. Please either reply here with your IMEI and order number or use the Live Support link on your tracking page so we can investigate and resolve this for you.
This is fraud website.
This is fraud website.
Don't make any payment for it.
They will ask I for more money later on.
Thanks
October 21, 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Sorry you’ve had a bad impression.
To reassure you: the Terms state "Your purchase will appear on your card statements as Expressunlocks" and that "All of the services offered on this website are entirely legal in Europe and North America." The site also says "All of the products on our websites are covered by our 100% Money Back Guarantee" — refunds are available but subject to the conditions in our Refund Policy.
We can’t investigate or stop any requests for extra payment without your order/IMEI. Please do not make further payments — use the Live Support link on your tracking page or reply with your IMEI and order number so we can look into this immediately.
Thanks,
Charlotte
It was simple process of entering…
It was simple process of entering required details, I had the phone unlock codes in 2 business days. Really good instructions on how to complete the unlock.
Most definitely recommend 👍
October 20, 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the great feedback! I’m really glad the codes arrived quickly and the instructions were clear. If you need any further help, please use the Live Support link on your tracking page and have your IMEI ready so we can find your order fast.
Cheers,
Charlotte
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Expressunlocks - Complete Scammers
Well now, Expressunlocks eventually removed my order from their website, blocked me from their chat format as well as refusing to any my direct email queries. They kept my money with my final words ensuring their deceit will be posted widely over the network. Expressunlocks is a complete scam with Scotland Yard about to receive all their message traffic and related receipts. Do not trust these people - complete scammers!!!
October 19, 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. I’m really sorry you’ve had this experience.
I can’t look up or resolve your order without an IMEI or order number — in the absence of any reference, we cannot address your specific concerns. Please use the Live Support link on your tracking page (fastest way) or reply here with your IMEI and order ID so I can investigate and get this sorted. If you have screenshots of your payment or confirmation email, please include them.
For your info, purchases appear on card statements as Expressunlocks and refunds are handled under our Refund Policy (e.g. eligible only in specific situations like an incorrect unlocking code or criteria mismatch). Once I have your IMEI/order I’ll check everything and help move this forward.
Thanks,
Charlotte
Prompt unlock of iPhone
Prompt unlock of iPhone, great service
IMEi 355611221069664.
October 18, 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the lovely feedback! Glad your iPhone (IMEI 355611221069664) was unlocked promptly. To finish the process, please connect to WiFi and turn the phone off and then on — as our instructions say: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else comes up, please use Live Support on your tracking page and we’ll sort it quickly. — Charlotte
Great service
Great service! Phone sim unlocked within 5 mins.. would definitely recommend!
October 19, 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thanks so much for the lovely feedback! Delighted your iPhone 13 unlocked so quickly. As our instructions say, iPhones complete by "connecting the phone to WiFi and turning the phone off and then on." If you need anything else or want another device unlocked, just shout!
Total scam website
Total scam website! They will do a bait and switch and say it costs 28 bucks to unlock but then that’s just a check fee which clearly you can check yourself for free your IMEI. So the actual fee is 68 more dollars…. They lie and say it takes 30 mins and they have fake reviews but it takes weeks even months. Then after you get scammed for the 68 bucks they say it’s a total of 178 more making the total almost 300 bucks altogether! Like I told the agent if you guys have to lie and dance around your wording to make a person believe one thing only to do another then clearly it’s a scam. Oh but it’s all written in our terms because you know companies scam people all the time so you have to read the terms first. Regardless what they say it’s all bullshit and they promise you a refund by a credit note which is not a refund cause why would u use a credit on a phone that didn’t work the first time! It’s like they are playing the system to keep your money! There is a right way to do business and a wrong way! They are clearly doing it the wrong way but look into class action and sign up and after enough people report then we can legally make a change. No wonder they accept crypto for payment! That should have been the first red flag!!! Oh and if you cause them too much trouble they will submit you phone to be blacklisted! It’s just white collar criminals! Be warned they are a total scam site!!!
October 15, 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, and I’m really sorry you feel that way. I want to help make this right, but I can’t look up or escalate your order without your IMEI and order reference — please use the Live Support on your tracking page to send those details so we can investigate.
To clarify a few points from our terms:
- “2.1 It is not possible to cancel your order once it is paid for.” and “7.3 ‘Pre-orders’ … are not covered by our money back guarantee. We perform a variety of checks…”
- Our Refund Policy states an “Incorrect Unlocking Code: If, having worked with our technician … and we cannot get the code to work, you'll be refunded.”
- We only blacklist an IMEI in cases of fraud/stolen-card disputes (“13.7 In case of a dispute arising from the use of a stolen credit card, we will assume the device is also stolen and proceed with an immediate blacklisting of the IMEI”).
I know that’s frustrating — please contact Live Support with your IMEI/order and I’ll personally escalate and review your case ASAP.
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Rip off
CHarged£5 then another £24. Then wanted another £45. Absolute rip off merchants
October 18, 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry you feel ripped off — that’s frustrating.
From what you describe it sounds like separate charges for eligibility/submission and then the unlock or an upgrade. Our Terms explain that “It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order,” and “‘Pre-orders’ also referred to as ‘Eligibility Checks’ are not covered by our money back guarantee.” Also: “By clicking Credit/Debit Payment you wish for the order to be commenced immediately.”
I can look into this and explain each charge, but you haven’t supplied your IMEI or order reference — that’s required to find your order. Without it we can’t address your specific concerns. Please use the Live Support link on your tracking page so we can review the charges, or reply here with your IMEI and order number and I’ll investigate right away.
I was skeptical about using this…
I was skeptical about using this service because of the pricing and I was not sure it would work. I went with it and my phone was successfully unlocked from a corporate account promptly. The phone
Had no balance or block but it was on a corporate account I no longer had access to through Verizon directly. Nevertheless, it worked and saved a huge headache. Thank you.
October 17, 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks so much for the feedback — I’m really glad we could save you that headache and get your iPhone XR unlocked from the Verizon corporate account.
Your order shows "Unlock Complete." To finish the process on your iPhone, please "connect the phone to WiFi and turn the phone off and then on" as per our instructions. If anything else comes up, reply here and I’ll help right away.
The unlocking process for the iPhone
“The unlocking process for the iPhone 14 was smooth and fast. Highly recommended!
Now I can use any SIM card I want, and it feels so good to have that freedom! 🙌 Definitely recommending this to anyone who needs to unlock their phone. Great job and thank you for the awesome service! 🔓📱
October 16, 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thanks so much for the lovely review! Really glad your iPhone 14 is unlocked and you're enjoying that freedom.
Quick reminder for completing iPhone unlocks: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If you need anything else or we can help with another device, please use Live Support on your tracking page — we will need your IMEI to find your order. Without that reference we can’t address specific concerns. Thanks again!
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