Exquisite Car Valet - Mobile Vehicle Detailing Reviews 

The website was excellent and the booking process felt very professional. Throughout the week leading up to my appointment, I received regular reminders and updates, which gave me confidence that everything was organised and on track.

Sadly, the experience fell apart on the day of the booking.

I was informed just one hour before my appointment time that they could not attend because their vehicle had allegedly broken down. I was then asked if I could reschedule for the following Monday.

This was extremely frustrating because I had specifically taken a day off work for this appointment. The purpose of the booking was to have my engine cleaned so that I could identify an oil leak before my vehicle went in for repairs on Monday. As a result, rescheduling for the following week was pointless, so I told them to cancel the appointment.

Shortly afterwards, I received another message stating that the AA was attempting to repair their vehicle and that they would keep me updated as to whether they could still make it. I completely understand that breakdowns happen and would have appreciated honest communication. Unfortunately, after that message I received no further updates whatsoever.

I reached out twice requesting an update and received no response. At the time of writing this review, it is 21:54 and I am still waiting to hear back.

What prompted me to write this review is not the breakdown itself, but the complete lack of communication afterwards. The service has been disappointing and, in my experience, not professional. I would strongly advise others not to take time off work or rely on this company to attend as scheduled.

I would also like the company to remove all of my personal data from their database and confirm that this has been completed.

Rating: 1/5 ⭐

Reason for rating: Good website and booking system, but poor communication, last-minute cancellation, and no follow-up.

I have used this company several times when they were calling themselves 5 Star Valeting Solutions, I never had a problem and they did an adequate job. They now call themselves Exquisite Valet.

I went to arrange an appointment again and filled in the info twice, they said they would be in touch but they did not make contact. I then mailed them and was given a link to a booking form which I duly filled out. 2 hours before they were due to arrive they sent another form saying that the valeter was ill and could not attend. I filled in the booking form again and arranged for the following day at 12.30 on the 9th October.

12.30 came and went, then I got another message telling me they were running behind and would be 20 mins late. This continued for the whole day, they kept changing the time they were running behind so I was stuck inside unable to even take my dogs for their walk. Finally they said they were on their way, however, they never turned up. I have mailed several times but they refuse to answer and just keep sending me another booking form.

I am so disappointed in them and their total lack of customer care or even respect for their customers.
I would not advise booking with this company, they simply don’t care, something is very off - steer well clear.