Extra Help Reviews 

Clare is absolutely wonderful, I struggle with massive anxiety amongst other things and don't like strangers in my house and need help with the the house work, sometimes it can be really messy and cluttered and makes me feel completely overwhelmed. Clare is caring friendly and has never made me feel juged or ashamed of myself for the house being such a mess. Clare has never made me feel uncomfortable she's reassuring and just carrys on with a smile, she even brohght her own hoover. Thank you Clare your amazing xxxx

It’s only been this year that l qualified to become part of “extra help”, my husband had a Stroke then a Fall.
They have been extremely helpful and provided me with a wonderful “home help”.

Thank you Extra Help.
Mrs Su Insley

Having used two previous cleaning companies before, I was slightly dubious using Extra Help Chelmsford.

Was absolutely stunned. Courteous, friendly, nothing was too much trouble, a truly quality service. I thoroughly recommend this company! They are faultless.

Heard of Extra Help from a friend. Matched with the lovely Emma for help with gardening. Absolutely brilliant to have her tackling those jobs I cannot manage. Flexible arrangement, so can change days & times if needed; with booking ahead done at each visit.

We have such a happy time together, all tasks are done to my satisfaction, and any little extra jobs I require are done willingly
Thank you

I have been an Extra Help franchisee for over 10 years and am currently in formal dispute with head office. For accuracy: safeguarding has never formed any part of my franchise dispute, and I have received no notification of any safeguarding investigation against me, so the statement made in the franchisor’s reply is a baseless allegation.
On 1 September, head office carried out a termination without following the ADR dispute‑resolution process required under the Franchise Agreement. ADR had already been requested, and I issued a Notice of Unlawful Termination on 8 September. Proceeding with termination while ADR was active is a clear breach of contractual process.
Regarding the claim about nine months to “put things in place”: the only substantive issue raised during renewal discussions concerned full Birdie platform usage. Full usage would breach HMRC rules because all helpers are self‑employed and an agency cannot schedule, direct, or monitor their work outputs. Many franchisees have also raised concerns about how Birdie is used and feel pressured into using it in ways that do not align with self‑employment status.
Despite ADR being active, head office removed my system access without contractual basis and contacted my clients directly, attempting to divert payments and instruct them to change banking details. This was done without following the proper legal or franchise‑law processes.
Several clients have told me they feel “put in the middle” after being approached directly and asked to change payment details, and that the conflicting messages from head office are “not professional.” Clients should never be drawn into a franchise dispute — there are formal legal mechanisms for resolving these matters.
I am continuing to operate under the existing Franchise Agreement pending formal resolution, and all client arrangements remain unchanged. This review is to document the chronology and ensure transparency while the matter proceeds through the correct (open) ADR case and legal channels.

I couldnt recommend Sam and Jamie more highly, they have been exceptional. They have transformed our situation in such a positive manner, always going way beyond our expectations. Our only regret is not finding them sooner.

The ladies they send to sit are lovely & very helpful & Extra Help always look after me.

Sue has recently started caring for my wife Cheryl who has dementia. Sue has a lovely warm nature and many years of experience working in mental health. I feel confident that Cheryl is safe and well cared for in my absence. Highly recommend.

Sue and Lindsey have been so good with my parents who both have dementia. They are warm, caring and extremely accommodating and flexible. Both Sue and Jill try very hard to accommodate our wishes and it is obvious when you speak to them, they have Mum and Dad's best interests at heart. Would 100% recommend.

Fabulous service from the very beginning. Friendly and made sure the right person was selected to meet the required needs. Would definitely recommend if you’re looking for a cleaner. Only ended when my elderly dad was moved in to care after a year of having the lovely Beverley once a week. Thank you for everything

I highly recommend Extra Help Northumberland North. Sue has been an excellent companion for my husband. She is always punctual, cheerful, and caring, and she encourages him to visit new places and cafes, which he really enjoys. Her support has made a real difference to his confidence and wellbeing. Thank you for providing such a wonderful service.

Lisa is always friendly and professional. She is always on time and on hand to provide help with whatever is needed whether its, shopping, cleaning, help with using online apps or just good company.

The Team have listened to the need of my Dad and myself and created a care package to suit. The creation of a WhatsApp group keeps me informed of how things are going and if there are any issues. I would toughly recommend them to anyone looking for that extra help and support

My daughter has been fortunate to be receiving support from the Extra Help team.
I am incredibly impressed with the service provided.
Members of the team that I have had contact with have been approachable and helpful.
The level of empathy and genuine care received together with the warmth, insight and personal approach has made a positive and empowering difference.
I thank them for their care and support.
They are all Amazing.

For the past three years, the team at Extra Help North West Leicestershire have provided outstanding care and support to my mum, and I cannot thank them enough.

A special thank you to Sam for leading such a wonderful team, and to Caroline, Nicki, Linda and Lara, whose kindness, patience and genuine compassion have made such a difference to Mum’s life. They have always treated her with dignity, warmth and respect, encouraging her independence while providing exactly the support she needed.

Their patience has been exceptional, particularly during more challenging times, and nothing has ever seemed too much trouble. The whole team has consistently gone above and beyond, giving us complete confidence that Mum was in safe, caring hands.

I have also been incredibly impressed by how well the team manages itself. They are flexible, communicate brilliantly and organise holiday cover seamlessly, ensuring continuity of care without us ever having to worry.

Knowing that Mum has been supported by such dedicated, professional and genuinely caring people has meant the world to our family. I would wholeheartedly recommend Extra Help North West Leicestershire to anyone looking for compassionate, reliable and high-quality care.

Thank you, Sam, Caroline, Nicki, Linda, Lara and the whole team. Your care, encouragement and kindness will never be forgotten.

Finding the right care for a loved one can be incredibly stressful, but Alexandra made the whole process so much easier. She took the time to really get to know my mum, understand her personality, and find someone who would be the right fit—not just on paper, but in real life.

She matched Mum with the amazing Kaytie, and the difference it has made has been incredible. Mum genuinely looks forward to seeing her and feels comfortable, happy, and well cared for.

What has impressed us just as much is Alexandra's ongoing support. She doesn't simply arrange the care and disappear—she continues to check in regularly to make sure everything is going smoothly and that we're all happy. That level of genuine care and commitment is something we haven't experienced elsewhere.

After trying other care providers and being left disappointed, finding Alexandra has been a huge relief. We finally feel confident that Mum is receiving the compassionate, reliable care she deserves, and we couldn't be more grateful. I would highly recommend Alexandra to anyone looking for a truly caring and professional service.

Alexandra worked hard to find a good carer for my Mum and took the time and energy to understand what Mum needed and hoped for. Having found the ever so wonderful Kaytie, who Mum is so happy with, Alexandra stays in contact, just to check in and make sure everyone’s still happy and it’s that attentiveness and professionalism that means the world to us as a family. Having tried other businesses that offered the same services but consistently failed to deliver, we struck gold with Alexandra and know that my Mum is in safe hands.

After years of searching for support for Mum, I found the aptly named Extra Help NWL. For more than a year, Jennine and Sue provided companionship, outings and practical help, enabling Mum to remain independent at home. The easy-to-use BIRDIE app kept me updated with information and photos from their afternoons together, including dementia singing groups, trips to garden centres for ice creams and cakes, help with shopping, and checks on Mum’s safety at home. Mum is now in a care home, but I firmly believe she would not have been able to stay at home for as long as she did without this company. I cannot thank them enough.

Dear Yvette

I would like to express my sincere thanks and appreciation for the help and support provided to my parents.

Throughout the time they received your help, the staff were always helpful, kind and compassionate.

They treated my parents with dignity and respect and their patience and understanding made a real difference to our family. Their hard-work, dedication and genuine support were greatly appreciated and never went unnoticed.

I would not hesitate to recommend their services to others seeking reliable and compassionate support.

With thanks and appreciation
Jo