Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her. Jade & Chelsea & CO are very h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... See more
Company replied
Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more
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I asked Sam for a cleaner who could help due to my medical condition as I hadn't been able to clean for weeks. Sam helped immediately and found someone who is trustworthy and excellent at her job. S... See more
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Company details
Written by the company
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Contact info
United Kingdom
- info@timeforyou.co.uk
- timeforyou.cleaning
4.4
Excellent
865 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Abysmal Customer Service - agreed refund not paid 5 months in
I was quite happy with the service and our regular cleaner Rob was really good. The office side not great but not a major issue in that sometimes replacement cleaners for holiday cover had to be chased for. Rob again was great in making sure we weren't put out. However, our circumstances changed and I needed to cancel. I called in before the next DD was due. They couldn't do anything over the phone and said the manager would call me back. Nothing. I followed up via email but it was after money went out. This time Zed was responsive and agreed the refund minus the 1 month notice. Multiple emails and calls in post that and I have had 0 response to any of them. This is now months and also includes an online complaint to head office with nothing but an automated acknowledgment. I was told yet again this week when I called that Zed would call back in the morning - nothing. My conclusion is that it was a deliberate ignoring of my first call to take my money. Cleaners they have are great but their practices to take and keep money feels like a scam. I also didn't realise until recently that the exorbitant quarterly DD goes 100% to the franchise / managers - I thought a small % would also go to the cleaners. It's a massive shame as I would have re-booked them in the future but their lack of professionalism and shoddy service have completely changed my mind.
August 19, 2026
Unprompted review
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I have been using their service in the…
I have been using their service in the Newton Mearns, Glasgow area!
The most pathetic customer communication I have ever experienced. The cleaner they provided was just ok however the way the manager or franchise owner (or whatever) managed the contract and handled the communication was such a disappointment. I am asking whether any arrangements are made for cleaning this week and he is telling me my contract is cancelled as it is 1-month in arrears. How and why did that happen and most importantly you should manage it proactively so that it never ends up being in-active. On top of that, I am telling you that I'd like to continue so please arrange someone for this week and instead of renewing the contract and arranging someone he is again replying back with the same nonsense: "The domestic cleaning service arrangement that you had with our business has now ended"
August 11, 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Ab
We’re sorry to hear you’re unhappy with the communication.
Unfortunately, when an account falls into arrears and the agreement ends, we are unable to continue arranging cleaning visits.
We appreciate your feedback and are sorry the service did not meet your expectations.
Suzanne
Time For You Customer Services
Marieannette was very business like yet…
Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bodes well for the future.
August 8, 2026
Reply from Time For You .Cleaning
Hi Alice
Thank you for your lovely review.
We’re delighted to hear that Marieannette in our Belfast local office took the time to understand your situation and find a cleaner who was a good match for your needs.
We hope you continue to enjoy the service!
Suzanne
Time For You Customer Services
Lovely young lady named Angie cleaned…
Lovely young lady named Angie cleaned very thoroughly & look forward to seeing her again
August 3, 2026
We’ve had a great experience with Time…
We’ve had a great experience with Time For You Cleaning. Mia visited my dad’s property, assessed what was needed, and made all the necessary arrangements quickly and efficiently. When the originally arranged cleaner had to stop due to circumstances beyond anyone’s control, Mia promptly organised a replacement with minimal disruption.
Jenna, the replacement cleaner, has been excellent and does a thorough, high-quality clean. The whole process has been professional, responsive, and well managed. I would happily recommend Time For You Cleaning to others looking for a reliable cleaning service.
July 1, 2026
Reply from Time For You .Cleaning
Hi Matthew
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Mia at our Northampton local office was able to make the whole process smooth and straightforward for you and your dad, especially when a replacement cleaner was needed at short notice.
It’s also fantastic to hear that Jenna is doing such a thorough, high-quality job. We’ll be sure to pass your lovely feedback on to both Mia and Jenna.
Thank you again for your recommendation and for choosing Time For You Cleaning.
Suzanne
Time For You Customer Services
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Jane Leaver is professional
Jane Leaver is professional, efficient with a pleasant manner, making it easy to trust her and proceed with the cleaning plan.
August 10, 2026
Reply from Time For You .Cleaning
Hi Jennifer
Thank you so much for your lovely review. We’re delighted to hear that Jane made such a positive impression with her professional, efficient and friendly approach.
It’s wonderful to know that you felt confident and comfortable moving forward with your cleaning plan.
We really appreciate you taking the time to share your experience.
Suzanne
Time For You Customer Services
The service to be provided was clearly…
The service to be provided was clearly explained and all questions answered
August 6, 2026
Reply from Time For You .Cleaning
Hi Colin
Thank you so much for your kind review. We’re delighted to hear that Stephen at the local office in Chelmsford took the time to clearly explain the service and answer all your questions.
We really appreciate your feedback and will be sure to pass your lovely comments on to him.
Suzanne
Time For You Customer Services
Very good communications and clear on…
Very good communications and clear on the service we are to expect
August 6, 2026
Reply from Time For You .Cleaning
Hi Elizabeth
Thank you for your lovely feedback!
We're delighted to hear that Janet at our Hull local office provided great communication and clearly explained the service you can expect.
We'll be sure to pass on your kind words to her!
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Hi Sarah
Thank you for your lovely feedback! We're pleased to hear you've had a positive experience with Samantha and our West Lothian office so far.
Hopefully, it won't be long before you're matched with the right cleaner for your home. 🤗
Suzanne
Time For You Customer Services
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Consistent and reliable
I’ve been using them for over 2 years. Had a very positive experience. Our usual cleaner is amazing, thorough but quick and very flexible. When you account for both cleaner and agency fees, the total is reasonable/normal price for cleaner nowadays. I get 2 hours every other week. I really like that they arrange a cover whenever our usual cleaner is on holidays as reliability has been an issue before when I used single cleaner services and then another agency. Actually we liked their services so much, we decided to use their commercial arm to clean our business too.
July 23, 2026
Unprompted review
Reply from Time For You .Cleaning
Thank you, Agnieszka, for such a wonderful review and for choosing Time For You for over two years!
We're delighted to hear how happy you've been with your cleaner and the reliable service you've received.
We've requested a little more information to help us locate your details so we can make sure your lovely feedback is passed on to the right local team and, of course, your amazing cleaner.
Thank you again for your continued support!
Suzanne
Time For You Customer Services
Friendly and Professional
Julie explained things very clearly. Julie was very friendly and professional at the same time. I have mobility difficulties and it is hard admitting you need help and inviting someone you don’t know into your home. But Julie made me feel very much at ease.
August 4, 2026
Reply from Time For You .Cleaning
Hi Andrew
Thank you for such a lovely review. We're so pleased to hear that Julie at our Fylde office made you feel comfortable and at ease.
We understand that inviting someone into your home can feel daunting, so it's wonderful to hear that Julie's friendly and professional approach gave you reassurance.
We'll be sure to pass on your kind words!
Suzanne
Time For You Customer Services
Friendly and efficient service and…
Friendly and efficient service and everything very well explained.
August 4, 2026
Reply from Time For You .Cleaning
Hi Lisa
Thank you for your kind review.
We're delighted to hear you found our Woking team friendly, efficient, and that everything was explained clearly and I will be sure to pass your kind words onto Sophie and team team.
We really appreciate your feedback and look forward to helping you with all your domestic cleaning needs in future!
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Hi Chris
Thank you for your lovely review.
We're delighted to hear that Julie and the team at our Fylde office provided such a polite and professional service, and that they took the time to explain everything in detail.
We'll be sure to pass on your kind words and please let us know if there is anything else we can do to help you!
Suzanne
Time For You Customer Services
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No to this company
This is a franchise company who do not personally know their individual cleaners . You also need to pay an additional fee just to sign up - excess of £200, so unnecessary. I have been personally mislead by this company and received poor service.
August 3, 2025
Unprompted review
Reply from Time For You .Cleaning
Thank you for your feedback. We're sorry to hear you feel this way.
We would like to clarify that we personally know every cleaner we recommend, as each is interviewed in their own home before any work is allocated. We also do not charge any additional sign-up fees.
We asked for further details so we could investigate your account and contact both you and the local office, but unfortunately we have not received a response.
Suzanne
Time For You Customer Services
Wasn’t good, couldn’t get money back
Used this service in Tooting but wasn’t great. First arranged cleaner left early and I didn’t feel like they did a good job. So requested a different person, but second cleaner cancelled very last-minute the first two arranged cleans (once around an hour before, the other time around 10:30 the night before) so I just gave up with it then. Tried to get my money back but no luck because of the contract. Fair enough the contract was quite clear, but thought they might make an exception.
June 1, 2026
Unprompted review
Reply from Time For You .Cleaning
I'm sorry your experience in Tooting didn't go as it should have. A cleaner leaving early and then last-minute cancellations isn't the standard we aim for.
We're currently investigating and liaising with the local branch to establish where things went wrong and will post a response once they have returned with an answer.
Thank you so much for letting Amy…
Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her.
Jade & Chelsea & CO are very helpful with anything I need to know I recommend them very highly you won’t be disappointed 😁 xx
April 30, 2026
Unprompted review
Reply from Time For You .Cleaning
Dear Pat
Thank you so much for your wonderful review and recommendation!
We're delighted to hear how happy you are with Amy. It's lovely to know she's making such a positive difference, and we'll be sure to pass on your kind words to her.
We're also so pleased that Jade, Chelsea and the team at Time For You Romford have been able to provide the support you need along the way.
Suzanne
Time For You Customer Services
Excellent service from Time For You Cleaning
My elderly mother was nervous about having a cleaner in the house but she needn’t have worried as Time For You Cleaning have been great to deal with from the outset. The arrangements all went smoothly and promptly and my mother is very happy with the allocated cleaner who took the time to introduce herself prior to starting, which was very welcome and kind. The first weekly clean has been completed and everything went smoothly and it is very comforting to know that my Mum & Dad are in safe hands - Thankyou.
July 6, 2026
Reply from Time For You .Cleaning
Dear Mrs Sivewright
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that your mother's experience has been so positive from the very beginning. We completely understand that inviting someone new into your home can feel daunting, so it's wonderful to know that the introduction beforehand helped put everyone at ease.
We're also so pleased that the first clean went smoothly and that your parents are happy with their cleaner. Knowing they feel comfortable and well looked after means a great deal to us.
Thank you again for your kind words and for choosing Time For You Fife, I will be sure to pass them onto Ralph, Hazel and the team and we look forward to continuing to support your family for many years to come.
Suzanne
Time For You Customer Services
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We signed up with the Time for You…to assist my elderly mother in law with regular house clean
We signed up with the Time for You cleaning - East London branch for my mother in law - who is elderly and not very well.
Sam and her team was very considerate and attentive with our request. We now have Rea who has been an absolute gem and have been helping my mother in law with a better quality of life.
April 10, 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Joey
Thank you so much for your lovely review. We're delighted to hear that Sam and the team were able to support your mother-in-law during such an important time.
It means a great deal to know that Rea has made such a positive difference to her quality of life, we'll be sure to pass on your kind words to both Sam and Rea.
Thank you for choosing Time For You East London, and for trusting us to help care for your family.
Suzanne
Time For You Customer Services
A very pleasant first meeting.
A very pleasant first meeting.
All details fully explained and helpful.
July 2, 2026
Reply from Time For You .Cleaning
Dear Tim
Thank you for your lovely review. We're so pleased to hear your first meeting was a positive experience and that everything was clearly explained.
Jenny and the team at Time For You Letchworth are committed to making the process as straightforward and helpful as possible from the very start.
We really appreciate your feedback and look forward to supporting you.
Suzanne
Time For You Customer Services
An individual tailored service
An individualised service taking account of specific client needs.
July 2, 2026
Reply from Time For You .Cleaning
Thank you so much for your lovely review. We're delighted to hear that you value our personalised approach at Time For You West Lothian. We know every home and every client is different, so tailoring our service to your individual needs is something we take great pride in.
We really appreciate your feedback and your support.
Suzanne
Time For You Customer Services
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