Extreme Fitness Reviews 

438
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality of the fitness equipment, noting that the machines feel solid, sturdy, and reliable. Many people also point out the remarkably fast delivery service, as orders often arrive promptly and well packaged. Consumers regularly commend the helpful and professional staff, explaining that team members provide great advice and ensure smooth setups. However, some people mentioned experiencing occasional delivery delays, missing items, or receiving products with minor damages. A few consumers also experienced issues with shipments getting lost or having to sort out wrong parts.

What people talk about most

Product

People report overwhelmingly positive experiences with the products, highlighting their exceptional build... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust build and exceptional... See more

Delivery service

Consumers find delivery service to be positive, highlighting remarkably fast shipping times and items... See more

Service

Users describe positive interactions with service, highlighting fast and efficient experiences from start to... See more

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking into getting a commercial level bench and had considered the rep 500. 2.0. Then I stumbled across what looked like the same bench but by extreme Fitness. It was a fraction of the price... See more

Rated 5 out of 5 stars

Amazing company, amazing owner. I have bought from them for years - I wouldn't go anywhere else. I have drop pads, the ex2000 functional trainer, kettlebells etc all from extreme. The best firm... See more

Rated 5 out of 5 stars

Really good experience, ordered the above and it was all delivered in 5 working days, including the team organising replacement bumper plates where the version I had ordered were out of stock, so my o... See more

Rated 5 out of 5 stars

Excellent service and product The order came quickly and was well packaged The product itself is perfect high quality and adjusts easily to different needs Via little 1kg blocks Is comfortable to we... See more


Company details

  1. Fitness Equipment Store

Information provided by various external sources

Extreme Fitness provides high quality fitness equipment for commercial and home gyms. We also provide a wide range of athlete gear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(438)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Great value and service.

Definitely saved as a favourite site to buy from. Ordered a couple of items from extreme fitness (full set of resistance bands and some gym rings to use outdoors). Both orders really competitively priced and fulfilled really quickly with free shipping (bonus!); and delivered super quick. Always updated on the status of the order too.

Definitely one of the best sites around for home gym kit!

October 2, 2024
Rated 1 out of 5 stars

Very poor customer service …

I bought extreme fitness squatrack around 3 years ago
In fairness it is a rock solid piece of equipment
The time as come where i wish to add excessories to it so I have sent an email enquiring as to where I might find add ons I have had no response on that note I will NOT be buying from them again I feel they have taken my money and have no interest beyond that.

September 13, 2024
Unprompted review
Extreme Fitness logo

Reply from Extreme Fitness

HI Phil, I have not come across any emails from yourself. I have checked our inbox. Please send us another email and we will swiftly reply to back to you! thanks

Rated 5 out of 5 stars

Weight Rack

I have received my order but the pair of 8kg dumbells were missing, dealt with Paul who was very helpful and sent the missing weights. Very pleased would use this company again

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

5 star for customer service

5 star for customer service. The communication was great and the two guys that came to install were fantastic. They were courteous and polite.

February 16, 2024
Rated 5 out of 5 stars

Great service!

What a refreshing change from some of the other so called fitness equipment suppliers.

Communication from Paul was informative and prompt, items were delivered exactly when he said they would be, took 3 days to arrive, compare that with the 3 weeks I've been waiting for a bar from Wolverson and being ignored by Primal because they've massively overshot their promised delivery date. The quality of the Hi Temp bumpers and rubber fractional discs is easily of commercial grade, very good. I'll definitely use again.

February 3, 2024
Unprompted review
Rated 1 out of 5 stars

Never showed up

Never showed up, had to chase for answers and then told the spec I order they don't do (yet still advertised).
Then asked for a refund and still had to chase.

"Paul" (the Customer service guy) doesn't care. Just comes up with excuses.

***Edit following the reply below

No email was sent which was admitted to by Paul and only one attempt to call was made, from withheld number(multiple hours after stated) and no message with number to call back. No second call was attempted. Hence why I had to email again 24 hours later.

Item is still being advertised as available and for sale but it clearly wasn't.

The fact they are trying to justify their lies, shows why you shouldn't use this company at all!

January 31, 2024
Unprompted review
Extreme Fitness logo

Reply from Extreme Fitness

Sorry you had a bad experience. We sent an email within an hour of purchase to give you different options on crossmember depth for a rack and tried to call twice when requested a callback but no answer. Customer then emailed requesting a refund which we gave without any fuss, there was no chasing at all. No excuses from our end, we try our upmost best to help any customers that purchase on our site.

Rated 2 out of 5 stars

Issue never been resolved

Issue never been resolved, promises on getting the missing parts. Assembling instructions are very poor. Luckily I only ordered one cable machine as I was planning to buy 2 of them. Not recommending this company at all. Very disappointed.

November 26, 2023
Unprompted review
Rated 5 out of 5 stars

I was waiting for my belt longer than…

I was waiting for my belt longer than expected. Long story short like always deliver guy deliver to wrong adress. But Paul was amazing with helping me out and resending me new belt.
I been using my friend belt form Extreme Fitness and I know will give me new PBs at my next comp

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Paul made ordering and delivery very easy. Great cable machine and great price. Delivery driver was keen to help and carried it in for me. I tried another company before I found extreme and they only cared about the money but Paul clearly wanted to get me what I needed in my budget I will continue to buy from them. Don't think you will get better customer service anywhere else

October 28, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, prices are great, equipment is brilliant and the customer service is outstanding, could not ask for more. I will certainly be ordering a lot more from this place.

August 14, 2023
Unprompted review
Rated 4 out of 5 stars

return

Ordered a product that is sadly not quite fit for my use due to it's design, so we worked out a return.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Good company

Ordered a bench and half rack of this company, however, the bench came with a slight fault. The company were very quick to reply to my email and sent a replacement part immediately. The rack is very sturdy and of good quality. Would use again.

March 12, 2023
Unprompted review
Rated 1 out of 5 stars

misleading website, poor customer service and now being ignored

the online page for some barbells was very misleading, made it appear that you were buying a set of bars at different weights when in fact you were just buying one. Didnt give you the option to select what weight you want, so they just sent a 20kg bar which wasnt what I wanted. After a few emails the agreed to take it back and as a 'way of saying thanks they wouldnt charge for the return'. We organised a date to have the bar picked up and no one arrived, Ive since sent 3 emails asking for the bar to be picked up and for my refund and had no response. Poor customer service and misleading website

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great pierce of equipment

Great pierce of equipment. The instructions could have been a little better but great bit of kit.
Was a nice quick checkout and only took 3 days to turn up.

October 9, 2022
Rated 5 out of 5 stars

Good service.

There is nothing I can offer in the negative. There was an issue with a price listed online. I contacted EF and they replied first thing in the morning and sorted the issue. I placed and order and it arrived quicker than the estimated delivery. Well packaged, good condition. Good experience.

October 6, 2022

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