ExtremeTerrain.com Reviews 4,803

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders often arrive earlier than expected and are well-packaged. Many people appreciate the competitive pricing, finding that the company often offers some of the lowest prices available for vehicle parts. The website is often highlighted for its ease of navigation and the helpful product information it provides, making the shopping experience smooth and enjoyable. However, some people were dissatisfied with certain aspects of their orders, experiencing issues such as missing parts or incorrect items. A few other people also felt that the product descriptions could sometimes be unclear, leading to confusion about fitment or features. While a small group of people felt that the website's pricing was inconsistent or that they could find the same items cheaper elsewhere, the general sentiment was positive regarding value.

What people talk about most

Product

Consumers find product experiences to be ambiguous. Many praise the wide selection, good brands, and... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy, with some praising... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and fast shipping,... See more

Website

People report ambiguous experiences with the website. Many customers praise the ease of navigation, finding... See more

Price

Reviewers highlight positive aspects of price, with many customers appreciating the competitive pricing, good... See more

Based on these reviews

Rated 4 out of 5 stars

What can I say? You have custom off-road parts for wj's. WJ's are more difficult to find parts for because they are so different from the more popular Jeeps, XJ, YJ, TJ etc. I am hoping that you will... See more

Rated 4 out of 5 stars

The coupons offered through my email from you guys, ExtremeTerrain. I couldn't pass up the discount of almost $50, although I thought the original price was a great deal alone. I am looking forward... See more

Rated 5 out of 5 stars

Great experience. Ordered two products which had to be shipped separately. Both orders arrived earlier than initial estimate and both were great. Both installed easily and as advertised. I'm happy, ag... See more

Rated 5 out of 5 stars

I’m impressed with the sales person who helped me place the order. He was able to answer every question and find me exactly what I had in mind. although I haven’t yet received my order, it was less... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

We carry a huge selection of aftermarket Jeep Wrangler parts and accessories. Shop for all your Wrangler needs at ExtremeTerrain


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent customer service

I like that I can talk with someone and get answers to questions I have. It’s an actual phone call with a real person that can talk specifics about the item and will look up what you are asking about instead of giving some canned response.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Techs have made the sales from the phone and emails.

Techs have guided me and helped from the beginning. I had one glitch receiving a soft top and through email again the tech was very generous, understanding and helpful. ExtremeTerrain was the only company that offered the light sand colored top I wanted for my '94. Since, I have ordered several more products.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

2022 Tacoma limited build

I have been sharing the site with a great deal of people who also have Tacomas. I have found everything I have searched or was wanting to put on my truck. And the best part is I was able to find things in my price range rather being open box or clearance or sale prices

March 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Customer service has been 5 ⭐️

Used the chat feature to verify what tires would work for the wheel I wanted to buy. Quick run through the automation and was talking to a person quickly. Second time I called because the wheels had gone up in price. Sales rep called me on the phone and gave me a bigger discount than what was on the website. My wheels arrived a day early. Still waiting on the lugs, but customer service has been excellent!

March 26, 2026
Unprompted review
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Rated 3 out of 5 stars

A lot of varieties quality questionable

I liked that you had the custom purple lug nuts I bought for my girl friends jeep I did not care for the price I paid after putting the lug nuts on most of them the paint is all chipped I’ll have to repaint them so how

March 26, 2026
Unprompted review
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Reply from ExtremeTerrain.com

Hello Aaron,

Thank you for taking a moment to share your feedback with ExtremeTerrain. Thank you also for being a member of our Military, Medical, and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for your service to our country and our communities.

We reviewed your order and we were disappointed to hear that the paint was already chipping on the acorn nut set that you recently received.

Due to this situation, we refunded the shipping that you paid for this order and we issued you a credit to your ExtremeTerrain account. This credit can be used on a future order and it is valid until 6/30/2026.

If you have not already painted the set, you can contact us and we can set up a return and replacement for you.

If you have any questions, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 5 out of 5 stars

I was very pleased with the return…

I was very pleased with the return process and very pleased with Matthew see for helping me order the right one and getting to come in my way. Very good job. Wish Moore companies were like you.

March 26, 2026
Unprompted review
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Rated 3 out of 5 stars

Excellent Staff / bad subcontractor parts

While I found the Extreme Terrain staff easy to work with and supportive I cannot recommend anyone purchase these grab handles from REDROCK, I had to return the first set due to the passenger side handle not being formed to fit and the countersink for the mounting bolts being drilled on the wrong side of the handles.

The staff at Extreme Terrain were helpful and sent me a replacement set with no issues. Checking the replace set of handles from REDROCK the handles both fit correctly however the countersinks were still drilled on the wrong side of the handles. I decided it was not worth the time to try for a third set of handles since the incorrect countersink issue seems be a factory defect that is stock at Extreme Terrain.

I will continue to purchase parts from Extreme Terrain but i won't recommend any parts from REDROCK.

Regards

March 19, 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Chris,

Thank you for taking the time to share your feedback with ExtremeTerrain.

We are sorry to hear that you were disappointed with the quality of the grab handles that you recently purchased. We would like to review your order, but we were unable to locate an order with the information shared in your review. If you could email your order information and include a copy of your review, to Satisfaction@ExtremeTerrain.com and we will be happy to review your order and see if there is a better resolution for you.

We are happy to hear that when you contacted Customer Service, they were helpful in setting up the return and replacement.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 2 out of 5 stars

Don’t send out a large coupon the day after an order was placed

I would have given five stars if it were not one thing. One day after placing my order I got a coupon in my email for money off any orders over $100. My order was definitely over $100. Not only was it frustrating it kind of pissed me off.

March 25, 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Lisa,

Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent service experience. We are sorry to hear that you were not happy with the coupon that we recently sent to you.

Unfortunately we were unable to locate your order with the information you shared in your review. If you could email your order information and a copy of the coupon you received to Satisfaction@ExtremeTerrain.com and we will be happy to review this situation.

Thank you,
Amy

Rated 5 out of 5 stars

It is too easy

It is too easy. There are some glitches for PayPal pay. But other than having to re-checkout, it is too easy to spend all of my money on your site.

March 20, 2026
Unprompted review
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