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Rated 1 out of 5 stars

This was an appalling clothing company. I ordered one of their highly priced dresses and needed to return it due to the size. There was no return information given and I tired to contact them several... See more

Rated 1 out of 5 stars

Ordered a dress from them….returned it as per the returns policy (July 1st 2025) including having it sent by Royal Mail recorded delivery and I’ve had nothing back despite sending numerous emails and... See more

Rated 4 out of 5 stars

The dress is lovely, vibrant colour just as shown in the pictures. It fits great, the only thing I’d recommend is for the corseted back to be slightly longer, as the mid to lower back is rather loose... See more

Company replied

Rated 2 out of 5 stars

The pants are really cute. However, shipping was fairly slow, the material is thinner than I would expect and the zipper flat out does not work, like at all. It doesn’t zip up or down and is completel... See more

Company details

  1. Clothing Store

Written by the company

Founded in 2020 Extro&Vert was created with the vision of offering lasting fashion, timeless style and accessible luxury, to the modern-day consumer. A brand inspired by women who create more for themselves, we design day-to-night staples that empower the people that wear them.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

87 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Black dress

Hi! The delivery was fast, and the dress is beautiful! I love the material, love how long is the dress (im 180cm) love that back and straps are adjustable. I ordered it for the wedding and im so satisfied about the look! If you make one in color dirty rose, I will order again :D and thank you for the discount! <3

May 28, 2025
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Rated 5 out of 5 stars

So cute

ordered and received in just over a week. such a cute dress, true to size. i’m 5’5 135lbs and ordered a size 10.
the dress does seem to be a bit sheer on the hanger even though it’s double layered, but not so much when it’s on. still very pleased with it and can’t wait to wear.

May 6, 2025
Rated 5 out of 5 stars

This dress is very beautiful and it…

This dress is very beautiful and it fits great. I am 5’9, 145 lbs and I ordered a 10. The package was super beat up and opened when it arrived (which I realize is the fault of the mail carrier, not the vendor), but the dress was fine luckily. Extro & Vert still gave me a 15% refund due to the condition of the package. I really appreciated their customer service in this situation and would buy from them again.

April 2, 2025
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Reply from Extro&Vert

Thank you so much for your kind words and for sharing your experience! We're so glad the dress fit you well and that it arrived safely despite the packaging issue. We always want our customers to feel valued, so we really appreciate your understanding — and we’re happy we could make it right. Looking forward to having you shop with us again soon! 💛

E&V Team

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Rated 2 out of 5 stars

Package difficulties

Package difficulties and no communication towards package location

March 27, 2025
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Reply from Extro&Vert

Hi Atalia,

Thank you so much for your review — we really appreciate the feedback and will work on improving our service.

Please let me know how I can help you further!

Best regards,
E&V team

Rated 5 out of 5 stars

Beautiful dress

The dress was a bit long for me (5ft2) and was made of a thinner quality than I thought. However it was still very pretty and accentuated my curves! I think women with larger busts may have a bit of an issue in this dress than those with smaller busts. The customer service was great though! I initially put the wrong size and they immediately helped me get the correct one. Thanks and I can’t wait to wear it out.

February 3, 2025
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Rated 1 out of 5 stars

Unsatisfactory customer dervice

I ordered a dress on 17/09, and when it arrived it was not quite the nicest fit on me. So I created a return slip, organised a return using Parcel2Go and received confirmation from the this service that my parcel had been delivered to the warehouse using the address provided by Extro & Vert on the returns info. However, I never received a confirmation or refund from Extro&Vert and despite numerous emails, and now I have called, I am still waiting for a refund.

October 2, 2024
Unprompted review
Rated 4 out of 5 stars

So happy

I bought this dress and wasn‘t to sure how the quality will be.
I was surprised to see the good quality and the very nice fit!

Sadly for me it was a little bit too long, do I knew I needed to cut it.
After that, it looked amazing and I‘ve gotten lots of compliments how it looked.

December 30, 2024
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Rated 1 out of 5 stars

What a terrible experience

What a terrible experience - one which we are still experiencing. I have never known such terrible customer service. We purchased 2 dresses for our daughter’s graduation. Neither fit and both have been returned. We have had emails confirming receipt of the goods but are yet to have a refund issued. Quick to take the money but no one will return any of our emails. We have emailed continually but with no response to any. We have called the so called number but no one picks up or answers. We have emailed the email given below, but no one responds.
A terrible experience. I would not recommend the company at all.
We are very disappointed and have had our money taken from us when it should be rightfully returned to us.
Order EV4252

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Bad,bad and bad again

Bought a waistcoat for a birthday present for the end of October, Was too small despite looking at the measurements. Followed all instructions to return and receive a bigger size. It’s now mid December and despite confirming receipt of the return and following up several times with no response, finally got a response saying the replacement had been sent, not received. Have now demanded a refund…

December 13, 2024
Unprompted review
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Rated 2 out of 5 stars

The pants are really cute, but poor quality

The pants are really cute. However, shipping was fairly slow, the material is thinner than I would expect and the zipper flat out does not work, like at all. It doesn’t zip up or down and is completely stuck in the up position. There was clearly no quality control before it went out for shipment. Super disappointed.

November 26, 2024
Rated 5 out of 5 stars

Beautiful dress

I absolutely love the dress I ordered, it's beautiful and was perfect for an autumn event! The quality is fantastic and it arrived quicker than I had anticipated.

October 26, 2024

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