Eye Emporium Reviews 

995
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the welcoming and professional atmosphere. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and patient during appointments, ensuring that everyone feels completely at ease. People also deeply appreciate the thorough eye exams, clear explanations, and the personalized, helpful advice provided when selecting new glasses. Reviewers often highlight the prompt and efficient service, noting that urgent care, repairs, and adjustments are handled quickly without unnecessary delays. Consumers mention that although exploring the wide range of available frames can occasionally feel challenging, the team readily offers expert guidance to find the perfect fit.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers report wonderful and highly professional service with staff described as extremely friendly and... See more

Product

Consumers find product to be positive, noting high quality items and a fab range of exciting frames.... See more

Customer service

Clients share positive opinions on customer service, highlighting absolute kindness, immense respect, and a... See more

User experience

People report positive experiences with user_experience, highlighting helpful staff and thorough explanations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter had an appointment today and we were kindly greeted by the reception staff. The actual optician Najiya had such a lovely presence and manner. My daughter is very anxious about her eyesight... See more

Rated 5 out of 5 stars

All the staff at John High Faversham are friendly, approachable, knowledgeable and above all, go that extra mile to ensure your experience in their branch is a great one! Special mention to Lewis... See more

Rated 5 out of 5 stars

Was recommended Eye Emporium Cricklewood by a friend. So glad I went as I had been suffering with poor eyesight for the past 2 years, and realised my glasses were over 5 years old, so I needed an adj... See more

Rated 5 out of 5 stars

I was contacted by Kemi at Whitstable audiology offering a free hearing health check. She had an appointment available the same day. She explained everything that was going to happen in a clear an... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Hearing Aid Store
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses Store

About Eye Emporium

Written by the company

About Eye Emporium

Independent Opticians with stores in London & Kent. For over 25 years, we've been looking after our community's eyes, one pair at a time.


We believe that better vision and hearing are one of the key ingredients to living a more fulfilling life. We believe that everyone deserves to see and hear the world clearly and comfortably.

At Eye Emporium we’re all about going the extra mile. Going beyond just hearing and vision, and helping our patients reach their wellness goals. Every person who walks through our doors is given personalised care, so we can improve the health and wellness of our communities, one pair of eyes and ears at a time.

Making the right choice when it comes to looking for glasses can be a little overwhelming. We get it. Whether you're searching for the perfect frames to suit your face shape, or looking for styles that make a statement – we're here to help.

From clear glasses frames to modern round styles, we have the shapes and colours to suit every face and taste.

BOOK AN EYE TEST BROWSE OUR COLLECTIONS

Contact info

5.0

Excellent

TrustScore 5 out of 5

995 reviews

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5.0

All reviews

(995)

268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited the Rainham branch

Visited the Rainham branch. The staff were amazing. Really friendly, efficient and polite. Would definitely recommend and will be using again when next eye test is due.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great opticians

Sabine and lady at reception very lovely and helpful. So much better than spec savers and tests are more thorough. Specsavers told me I have 20 20 vision. Today I found out here I am slightly short sighted ! Would definitely use again

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I have been the customer for this…

I have been the customer for this optician for years.
My three children all do the regular checks here.
The staffs are very nice and friendly.
I specifically prefer Ms Munira Sabira
She is very professional and helpful

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Eye emporium Wandsworth southside.I can…

Eye emporium Wandsworth southside.I can not recommend these people enough.. Their willingness to go above and beyond in such a friendly and caring manner puts these guys way way above thier rivals. A very special thank you to Isobel and Salim for all their professional help and advice through the whole process, from the comprehensive eye testing to selecting the most suitable and stylish glasses for me.I'll definitely be a long time customer.. Kevin C

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I just took a paid of sunglasses in as…

I just took a paid of sunglasses in as one of the screws has been lost on one side.

They repaired within 5 minutes (when another "big" high street brand had failed!)

I can now go on holiday without having to pay for a new pair!

Excellent, and I would recommend to others!

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Best optician in Rainham

I absolutely love visiting this optician office, the vibe is always positive, clean and the front office staff is the sweetest lady. No waste of time, straight to testing. I’ll highly recommend John High optician,

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Zayn provided a very thorough check-up, I have full confidence in the service and will continue to go there for check-ups. The team are very helpful.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy solution to ear wax problem.

I have always used the Faversham branch for my eye tests and glasses, but this time I had to visit for ear wax removal as I'd gone deaf in my left ear.
The micro suction technique was effective, quick and painless.
It's worth the money as it works well, and previous visits to the GP surgery and nurse seemed a lot more of a faff!
I had to return a week later for the other ear to be done, but that's because I needed to use olive oil drops prior to the process being carried out effectively.
Kemi is professional and friendly, as are all the staff actually.
They always give that personal touch to your experience, and I'd recommend this service to others.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I rated my experience as 5 star

I rated my experience as 5 star
Overall, I had an excellent experience in Bethnal Green shop. All the staff ( Optician/ Najiyah and the receptionist/Nilofar) were very polite, friendly, helpful and professional, which made me feel comfortable throughout my visit.
The Optician, Ms Najiyah was especially outstanding. She was very patient, kind and attentive, and I could truly feel his dedication and care for his patients.
She was extremely polite and professional.
The Receptionist, Ms Nilofar, I observed that she was polite, kind and efficient with every customers
Thank you again for the excellent service. I am very grateful for the care I received.👍

April 28, 2026
Unprompted review

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