While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
They can improve by listening and most importantly apologising . Missing an appointment isn’t a crime it’s life!
Avoid this place. I came for a pre-booked eye test (after arranging precious time off work) only to find the shop shut with a sign on the door that the patients would be contacted; this never happened!!! The same confirmed by another customer showing up, booked on the next slot after me. VERY UNPROFESSIONAL.
I went to choose new glasses and Charlene was first class in helping me with fit and type that would suit me. The choice she gave me was above and beyond what I had expected and her patience was very high.
Ive used Eye2eyeoptical service twice now for reglazing some frames. Great service and communication. They were very helpful and I'll certainly be using them again.
Cant fault them.
sent e2e a message on monday, sent frames with prescription on tuesday with RM 24hr delivery. specs on my face 1pm friday same week.my vision is good to go with the lenses. awesome customer service. vfm off the chart. this is the second or third time i have had similar service, fan boy and won't hesitate to use again
Terrible customer service. They will spend every living minute to find ways to NOT ANSWER your queries. They go like "please check our old emails to see if this query is necessary". Yes Dear Teacher, you can go bully some 5 years olds to satisfy your need to lecture around. Thanks but I am going elsewhere. Those Hongkong ebay sellers have far better customer service than you.
Excellent quality of lenses. Fast shipping and very good communication.
You wont regret getting your frames reglazed.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
