Eyecandys Reviews 

477
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Normal and I got my contacts like expected. I have astigmatism so it took longer to make but they send emails updating me. I highly recommend the yearly ones. I have dark eyes but the ones I got made... See more

Company replied

Rated 5 out of 5 stars

I use to wear colored contacts in high school (100 years ago) and was so excited when a co worker told me that she purchased from eye candy’s website WITH her prescription. I was a little skeptical i... See more

Company replied

Rated 5 out of 5 stars

The contacts I ordered (Acuvue Define Moist - Vivid Choco) are absolutely stunning. Despite the fact that I had an international order, the shipping was faster than expected and everything came in per... See more

Company replied

Rated 5 out of 5 stars

I own about 7 pairs of brown color contacts from 3 different companies. The ones I got here are by far my favorite. I think they reason is the colors they use mimics natural eye color. Our eye colors... See more

Company details


Contact info

3.9

Great

TrustScore 4 out of 5

477 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(477)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast and reliable delivery

Super fast and reliable delivery! Really happy I found this company. The lenses are great quality, and they get to my door (where I live in Europe) within 4 days. A little more expensive then where I used to get my lenses, but totally worth it for the fast and trackable delivery :)

February 23, 2022
Unprompted review
Advertisement
Rated 4 out of 5 stars

Good lenses but Not for me

These lenses were easy to use, comfy and the prescription was correct - I took a star off because there was no change in eye color - guess my eyes are too dark for this color.

February 10, 2022
Unprompted review
Rated 1 out of 5 stars

Never Received Order

I placed an order, the first week of January 2022.
I have not received the order. I got a reply back saying that the order was delivered but it was not. There was no confirmation of the order, or anything. Just, looked at their computer. I would not have queried, before performing those exact steps myself. Also, I would not say I did not get something, if I did.
My next course of action will be to contact my attorney.

February 8, 2022
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Malaika, upon checking the tracking link for this order, parcel was delivered last January 19. https://www.aftership.com/track/usps/92001901755477000822709841

If this is not the case, may we suggest you reach out to USPS and provide the tracking number of your order to inquire if it was indeed delivered to your registered shipping address. If not, please do send us an e-mail at hello@eyecandys.com wherein we may be able to assist you further in your concern.

Advertisement
Rated 5 out of 5 stars

Fantastic lenses! :D

When i got my parcel the lenses were well protected! The packaging was also super cute!! The lenses came in sterile glass bottles with saline solution inside, they also came with application tools and lens cases! :) They went in to my eyes quickly with no discomfort and continued to be comfortable during my 3 hour shoot! The lenses looked absolutely stunning + vibrant and showed up on camera so well! I love these lenses so much! <333

December 17, 2021
Unprompted review
Rated 3 out of 5 stars

Thumb’s Up

I appreciated the opportunity to collaborate with the brand and enjoyed the look of the contacts! I wish the contacts were offered in higher strengths and that the response time was quicker but overall pretty good experience!

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

Quick and efficient customer service

I was missing a pair of lenses from my order. I contacted customer service and within minutes the issue was corrected and my new lenses are on the way! Thank you Jessica for the help!

November 24, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Where is my order?

Where is my order?

I made my order nearly two months ago, and I couldn't track the order through the provided tracking link, the latest update was '2021-09-27 17:20
HK, Sender is preparing item for posting'.

Furthermore, I couldn't get in touch with any eyecandys customer service through its online chat service. It just automatically replied to me and said they will contact me through email. It's been 4 days since my initial inquiry was sent. Can anyone pick this up, please?

Thanks for your response.
I just checked, there was no email send to me on 28th of September. Please refund. If you can forward me the email your sent regarding to this order previously , I would be very appreciated .

November 15, 2021
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Sophia, one of our representatives sent an e-mail to you last September 28 in which you have yet to respond.

"We apologise that the Lucia 1-Day Almond Brown (10pk) - 0.00 (non prescription) / 10 lenses (5 pairs)/box you ordered is out of stock. Would you mind changing this *pair* to another one of equal value? If so, please kindly let me know which one you would like.

If you'd prefer a refund instead, we'd be happy to do so.

Please indicate whether you would prefer to have the refund in the form of Store Credit or towards your card.

Let us know how you'd like to proceed. Once again, truly sorry for any inconvenience"

Please e-mail hello@eyecandys.com regarding what you want to proceed with. :D

Rated 5 out of 5 stars

I love Eyecandy's ❤

Eyecandys has been my go to for contacts for so long and I'm so happy to be their loyal customer. Even when I had a package issue due to the post office... they were so quick to help me resolve this. Thank you so much! Customer for life. ❤ love everything about this site.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing!

I truly appreciate the customer service (CS) I had today. My order was placed wrong and in sheer panic I inquired about it. I went back and forth with CS like a madman and kind of gave them a hard time.. I'm very sorry for that.. but CS had a lot of patience with me and was able to resolve it and within the same day as my order. Thank you CS!

October 25, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love them!!

Absolutely loved the contact lenses and so I reordered them. This time I got the wrong order but customer service was quick to reply and sent me my order quickly

October 23, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Loved the order!

I was shocked at the amazing quality and really loved the contacts i received! Would order again happilY!

September 28, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look