Eye Clinic London Reviews 

303
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely friendly, welcoming, and dedicated to providing wonderful and attentive care throughout every single visit. Many people note that the team creates a deeply comfortable and reassuring environment that makes every single patient feel completely relaxed and valued during their appointments. Consumers consistently highlight the exceptional professionalism, warm personal manner, and thorough explanations given by the doctor during all consultations and medical procedures. Reviewers frequently describe truly life-changing results and successful treatments that have greatly improved their vision, giving them immense gratitude and supreme confidence in the quality of care.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their warm, professional, and reassuring... See more

Service

Consumers find service to be positive, highlighting high standards of medical care and expertise. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Hamada and his team are amazing. I had bilateral cross linking surgery done and he made it as painless as possible. The surgery was very successful and the aftercare was great. His team are extreme... See more

Company replied

Rated 5 out of 5 stars

Very welcoming and friendly, keep you updated which is reassuring. Everyone seems to genuinely care about the patients. I was quite nervous but the actual procedure was quick and painless and im so gl... See more

Company replied

Rated 5 out of 5 stars

My whole experience from seeing Dr Hamada fot the first time having my consultation to him doing my cataract and lenses surgery was so professional.Dr Hamada was very informative professional and char... See more

Company replied

Rated 5 out of 5 stars

Amazing care and such obvious commitment from Dr Hamada and his team. For me this is life changing surgery after a lifetime of extreme short sightedness. I would totally recommend Dr Hamada. You will... See more

Company replied


Company details

  1. Eye Care Center

Information provided by various external sources

New, innovative, safe and evidence-based approach to the management of wide range of eye diseases in adults and children based in London and Sussex


Contact info

5.0

Excellent

TrustScore 5 out of 5

303 reviews

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5.0

All reviews

(303)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great experience

Very friendly and flexible. Safe pair of hands.

November 7, 2022
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Reply from Eye Clinic London

Hello Mark,

Thank you for your 5 star review.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Very efficient and thorough procedure produced life-changing result.

Very efficent, thorough and caring from start to completion. Lots of information and guidance from the time of the initial examination and assessment through to the completion of my procedure which involved the removal of cataracts but most importantly lens replacement to restore my long sight to 20/20 vision. Now in my late seventies I have the long sight I had 63 years ago!
The nurse who prepared me for the operation described the procedure as being as close to a minor miracle as anything they did at the clinic. She was so right, it is life-changing.
Be sure you follow Mr Hamada and his team's advice.

October 26, 2022
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Reply from Eye Clinic London

Hello Simon,

Thank you so much for your 5 star review and kind words.

We're are delighted to hear the surgery has been life-changing for you.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

I would highly recommend Mr Samer…

I would highly recommend Mr Samer Hamada at eye clinic london. All the staff there have been very helpful/professional and I'm happy with the progress of my eye condition.

October 31, 2022
Unprompted review
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Reply from Eye Clinic London

Hello,

Thank you very much for your 5 star review and recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Have been to many doctors who were…

Have been to many doctors who were unable to understand my problem with dry eyes. Dr. Hamada is the first to give me a diagnosis and took the time to explain everything and i am currently undergoing his treatment plan. I highly recommend him especially for dry eyes.

September 26, 2022
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Reply from Eye Clinic London

Dear Sahar

Thank you very much for your 5 star review and recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Absolutely first class care from…

Absolutely first class care from Consultant Ophthalmologist Samer Hamada of the Eye Clinic London and from Joanna who handles ECL's administrative matters so efficiently. I can unhesitatingly recommend them!

August 15, 2022
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Reply from Eye Clinic London

Dear Geoff

Thank you very much for your 5 star review and recommendation, and also for your great words about the team.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Meibomian gland dysfunction

I visit the clinic regularly to manage a chronic dry eye disease. Mr Hamada has extensive knowledge on dry eye and his team are friendly and professional. I'm most definitely in good hands. Thank you, Eye Clinic London!

August 12, 2022
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Reply from Eye Clinic London

Dear SE

Thank you very much for your 5 star review and kind words.

Its a pleasure looking after you in the clinic.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

The staff and Mr Hamad were very polite…

The staff and Mr Hamad were very polite , professional and helpful . I am considering further treatments and just waiting on the skin test I had done a week ago to make sure I dont have an adverse reaction to IPL

August 10, 2022
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Reply from Eye Clinic London

Dear Somi

Thank you for you 5 star review.

We look forward to catching up with you next week to see how the patch test is.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Excellent Opthalmology.

I've had very good care from Mr. Hamada who has operated to remove cataracts from both eyes. He has also carried out YAG Laser treatment. His reassuring manner put me completely at ease.
The staff in the Opthalmology Department at the McIndoe Centrr are always kind and Joanna, Mr. Hamada's assistant, is friendly and very helpful.

July 29, 2022
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Reply from Eye Clinic London

Dear Joan

Thank you very much for your 5 star review.

We are delighted to hear Mr Hamada put you completely at ease and all the staff have looked after you.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Good IPL treatment

I had a great experience at the Eye Clinic London. They performed IPL treatment for a MGD, with good results.

July 20, 2022
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Reply from Eye Clinic London

Dear Paulina

Thank you for your 5 star review.

We are so pleased to hear your good results of the IPL treatment.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Punctual, professional and give time for patients to ask questions and understand their treatment plan. Highly recommended.

July 15, 2022
Unprompted review
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Reply from Eye Clinic London

Dear Gabriel

Thank you very much for your 5 star review and recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Excellent, solution-oriented ophthalmology consultant

We had excellent care for my daughter's complex congenital eye condition from Mr Hamada. Her condition seems to be stabilising thanks to his interventions. We went to Mr Hamada on the basis of a recommendation from another renown paediatric eye surgeon and because the NHS consultants had run out of ideas, preferring to "wait and see what happens" while our daughter's eyes continued to deteriorate.

Instead of the risk-averse approach from the NHS, Mr Hamada gave us pragmatic advice and took action to try and stabilise the deterioration. He even referred us to a colleague who could (and did) some work on her eye lids to ensure they closed properly.

The costs were extremely reasonable, and great value given the quality of care. I wouldn't hesitate to recommend Mr Hamada to others.

June 22, 2022
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Reply from Eye Clinic London

Dear Jim

Thank you so much for your 5 star review and recommendation.

Its a pleasure looking after your daughter and we are so pleased to hear that her eyes are stabilising.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

If you have dry eyes, this clinic is for you

I visited the Eye Clinic London after experiencing chronic dry eye symptoms for over a year. I am currently still in treatment, but so far progress has been good and my symptoms are no longer getting in the way of my day-to-day. I cannot express in words how good that feels.

June 17, 2022
Unprompted review
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Reply from Eye Clinic London

Dear Jonny

Thank you very much for your 5 star review and recommendation.

Its great to hear your symptoms are getting better already.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

ICL surgery with Samer Hamada

I underwent ICL (also known as Implantable Collamer or Implantable Contact Lens) surgery to correct my vision. I chose this treatment as an alternative to Lasik or Lasek laser vision correction.

I have worn glasses ever since I was four years old, and although I’ve never minded them, I wanted the freedom of not depending upon them.

Working as an optometrist, I have witnessed both the success stories and complications of vision correction. I did not make this life-changing decision lightly and spent two years researching into potential surgeons.

I attended multiple webinars by Mr Samer Hamada and followed his teaching, education, NHS/private work, patient reviews and complication management, as well as the international travel he has done to perform surgery on the most delicate of cases.

I first met Mr Samer Hamada during my friend’s ICL consultation. Naturally, we both had many, many pressing questions to which we wanted answers, advice and reassurance on. Mr Hamada has a natural and calm aura about him that alleviated any concerns. He was able to answer all of our questions in the most professional manner, in a way that only optimum clinical experience, passion and knowledge is able to. He was unfazed by the two optometrists in front of him that were throwing the most obscure worst-case scenarios at him.

My first treatment was an iridectomy (new opening in the iris to control pressure) before my implant surgery. I surprised myself by how extremely nervous I was beforehand. However, upon his performance of the procedure with such precision and grace, I was instantly assured that I had picked the right surgeon.

I was now actually excited when it came to my surgery day. The surgery itself was around 10 minutes per eye. It was fascinating - and although it may be hard to believe - I really enjoyed the process. I loved every minute of it. Watching a master at work on my eyeballs after all those years of research was just stunning. Mr Hamada’s touch and attention to detail was incredibly gentle - and I didn’t feel a thing during the procedure. The only way I can describe it, is as if I was swimming in the coral reef of the Indian Ocean! Lots of brightly coloured lights and the feeling of constant water on my eyes. He was a master at work, and I was a mere spectator. It was a calm and relaxing atmosphere. The whole team was lovely, professional and looked after me well. They even allowed me to video most of the experience and upload it onto YouTube for everyone to really see what the treatment journey was like. The videos can be found by searching “Khansa Malik ICL”.

I wouldn’t hesitate to recommend Mr Samer Hamada to my family, friends, colleagues and patients.

June 8, 2022
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Reply from Eye Clinic London

Dear Khansa

Thank you so much for your 5 star review, recommendation and for the detail you have gone in too.

It is a pleasure looking after you and we are so pleased to hear you have had such a great experience with us and Mr Hamada and that you enjoyed your surgery :)

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Samer Hamada of the London Eye Clinic…

Samer Hamada of the London Eye Clinic was a lifesaver when I first experienced the need to deal with cataracts at the age of 48. As my vision deteriorated and the colours dulled I was referred to Samer by my optician. The procedure was painless, swift and expertly arranged by his PA Joanna. It could not have been an easier experience and I was instantly rewarded with 20/20 vision. Since then I have used the practice for YAG laser treatment and I still enjoy crystal clear vision from the multi focal lenses that were used to replace my old tired ones. Thank you both for a five star and hassle free service.

May 23, 2022
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Reply from Eye Clinic London

Dear Timothy

Thank you so much for your 5 star review and kind words.

It is a pleasure looking after you and we are delighted your vision is crystal clear again.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Excellent first consultation with Mr Hamada

Mr Hamada is the only eye expert I have come across that has gone in depth about what is causing my blepharitis and has given me hope that I will be able to manage it properly in the future. Very good 1st session with him,

April 29, 2022
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Reply from Eye Clinic London

Dear Lewis

Thank you so much for your 5 star review.

We are pleased to hear you had a good first appointment with us.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Efficient

Efficient, respectful and caring consultation.

March 24, 2022
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Reply from Eye Clinic London

Dear Bev

Thank you for your 5 star review.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

WONDERFUL!

I highly recommend Mr. Hamada and his staff! I was put at ease from the moment I made my first appointment all the way through my after care (cataract surgery in both eyes, due to medical steroids). I never felt rushed during my appointments, instead, I was relaxed and made to feel I was the only patient they had.

March 19, 2022
Unprompted review
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Reply from Eye Clinic London

Dear Teresa

Thank you very much for your 5 star review and recommendation.

Its great to hear you felt at ease and like you were the only patient.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Fantastic clinic

Eye Clinic London was recommended to me and I was not disappointed. I had an astigmatism in my left eye which meant that there was a significant difference in vision between each eye. I visited the clinic during covid restrictions but I felt completely at ease with what the clinic had in place. When I met Mr Hamada he explained the options available and made me feel really at ease. The procedure itself was very quick and the aftercare was excellent.

It has been 6 months since I had the procedure and my vision in both eyes is amazing. I would definitely recommend Eye Clinic London.

March 18, 2022
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Reply from Eye Clinic London

Dear Lisa

Thank you so much for your 5 star review and recommendation.

We are so pleased to hear the vision in both eyes is now amazing.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Trully made miracles

Hi. I have suffered with severe dry eyes for many years. In the country I live in I was tokd that all treatment options have been exhausted and there is nothing doctors there can do for me.
Mr Hamada has treated me and his treatment and care have really made a difference.
I call him a miracle maker along with his team. I can not recommend Mr Hamada enough.
Thank you so much.

March 11, 2022
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Reply from Eye Clinic London

Dear Nicole

Thank you so much for your 5 star review and recommendation.

We are delighted to hear we have made a difference to you.

Best Wishes,

Eye Clinic London Team

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