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Rated 5 out of 5 stars

I had a little issue with my shipment, so I reached out to FreshGo's customer service. Sean was the friendly representative who assisted me. He responded quickly and resolved my problem efficiently. M... See more

Rated 5 out of 5 stars

I wanted to start off by saying these lens are wonderful. I had purchased some from a previous company and 1 pair didn’t fit my eyes, 1pair burned so bad I got pink eye ( I think they were defective).... See more

Rated 5 out of 5 stars

When I realized I had been shipped only 2 pair of contacts, I got in touch with customer service and they were fast with the solution. Sean apologised for the error and refunded part of my money withi... See more

Rated 5 out of 5 stars

There’s something about these lenses, I literally can’t go without them I’ve ordered 4 pairs in the last 6 months and not only do they look very sexy, these lenses are super comfortable, and natura... See more

Company details

  1. Contact Lenses Supplier

Written by the company

FreshGo - FASHION ON YOUR EYES Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

515 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I absolutely LOVE LOVE LOVE my new eye…

I absolutely LOVE LOVE LOVE my new eye color!!!
FreshGo is super-fast to ship and the communication with the customer is extremely professional and friendly.
I will be buying from them again!

Karla

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Lisa B

I feel my experience with FreshGo, was absolutely 5 Star! Their customer service is impeccable. I had a small mix-up in ordering a particular color. I received a reply immediately! I will definitely be ordering more contacts from this amazing company.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

I am a first time customer and cannot…

I am a first time customer and cannot speak highly enough about FreshGo! Customer Service with Sean was amazing with a quick response and solution to my problem. I received my order promptly and the quality of the lenses are incredible. I have dark brown eyes and the colored lenses I ordered completely changed that!! Cannot even notice my own dark brown eyes. The lenses are very comfortable to wear. I will definitely be placing another order for sure!!

December 7, 2022
Unprompted review
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Rated 5 out of 5 stars

Great product excellent service

This is the first time I placed order with freshgo. Hands down it was best experience the Quality is great the color is what I wanted and the customer service is excellent. I received my order the same week.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great product, great customers` service

It was a really great experience to have business with FreshGo company. The delivery was pretty fast, employee (Sean) extremely attentive and helpful. The quality of the lenses is great. Pretty sure will get some of them again

November 29, 2022
Unprompted review
Rated 1 out of 5 stars

What a SCAM

What a SCAM! Horrible customer service and full of RUDE and DECEITFUL people! Buy your contacts elsewhere! I never received the contacts that I ordered, so I asked for a refund because I had to purchase locally and spend more money when my FreshGo order never arrived. Customer service ignored me basically until I made an official dispute with PayPal. At this point, FreshGo LIED and claimed they had my signature. It was a LIE because they just sent the order with regular tracking and a signature was not required. FreshGo asked for me to get proof from the post office of non-delivery but that is only available IF it was sent SIGNATURE REQUIRED! Basic tracking showed delivered, but I never got them because when I got home from work, there was no package and my neighbors didn't have it either. I suspect it was delivered to an incorrect address. I had waited another week in case someone on the West side of my street got it instead as that has happened in the past. Buy locally and pay more to actually receive contacts from a company that cares about you!

November 27, 2022
Unprompted review
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Rated 5 out of 5 stars

Service you can Count On . Recently purchased pair of contact lens…

Recently purchased pair of contact lens from eyefreshgo and had a small delay due to carier wrong delivery and eventually got rectified. Eyefreshgo team sent me a quick response during the whole process and assured their support. Definitely a Five star service and will buy from them again. They have a quick and awesome customer service.

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

I am a first time buyer

I am a first time buyer. The colour of the lenses are Gorgeous! I’m so happy with them. I needed an adjustment for the fit and customer service was easy to work with. Love these and probably will try more colours.

November 16, 2022
Unprompted review
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Rated 5 out of 5 stars

Love this company for contacts

Love this company for contacts. They have so many choices and always look good. I’ve worn this during regular days and for halloween. They always ship fast and so easy to use. All my lenses are non-prescription.

October 2, 2022
Unprompted review
Rated 5 out of 5 stars

I have been a loyal customer for over 2…

I have been a loyal customer for over 2 years now. It is difficult finding natural looking contacts and FreshGo definitely takes the prize for always having them.
I recently purchased eye contacts and they weren't the color I chose and contacting customer support wasn't what I wanted to do. However, I did and Sean was above and beyond on how to correct my order and thus, new ones will be sent out. I will remain a loyal customer even if boo-boos are made due to their professionalism 👍

October 28, 2022
Unprompted review
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Rated 5 out of 5 stars

Best color contact lenses in my…

Best color contact lenses in my opinion. Súper comfortable, and natural looking and feeling. I have bow ordered about 10 because my sisters love the contacts too. You won’t regret it . Amazing costumer service is the cherry on top.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Really recommend the contact lenses

Really recommend the contact lenses, super comfortable and I've been using them for about 3/4 years. Also they are very helpful I placed an order for non prescription lenses and I needed the prescription lenses, emailed them and got a respond really quick and they replaced the contact lenses and I didn't get charge for product or shipping.

October 14, 2022
Unprompted review

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