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Rated 5 out of 5 stars

I had a little issue with my shipment, so I reached out to FreshGo's customer service. Sean was the friendly representative who assisted me. He responded quickly and resolved my problem efficiently. M... See more

Rated 5 out of 5 stars

I wanted to start off by saying these lens are wonderful. I had purchased some from a previous company and 1 pair didn’t fit my eyes, 1pair burned so bad I got pink eye ( I think they were defective).... See more

Rated 5 out of 5 stars

When I realized I had been shipped only 2 pair of contacts, I got in touch with customer service and they were fast with the solution. Sean apologised for the error and refunded part of my money withi... See more

Rated 5 out of 5 stars

There’s something about these lenses, I literally can’t go without them I’ve ordered 4 pairs in the last 6 months and not only do they look very sexy, these lenses are super comfortable, and natura... See more

Company details

  1. Contact Lenses Supplier

Written by the company

FreshGo - FASHION ON YOUR EYES Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

515 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Service

I have been ordering from this company for over 3 years.
I accidentally duplicate my last order. They quickly refunded my account and canceled the duplicate order.
The shipping is average.

March 12, 2024
Unprompted review
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Rated 5 out of 5 stars

I picked the wrong lenses

I picked the wrong lenses
When contacted the rep explained and offered a solution in a timely manner
Thinking it originated from china I almost gave up . He responded quickly and very courteous
Thank you. Mia Su

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Most Comfortable lenses

I loveeee freshgo lenses sooo comfortable, I barely remember they are in, doesn't make my eyes red , doesn't dry out. I love them. They definitely enhance the beauty of your natural eyes 😍🥰

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

I give FreshGo five stars

I give FreshGo five stars. The quality, comfort and selection of colors lead me to my purchases. I love the compliments I receive from my peers at work and when in public. FreshGo is also interested in your feedback and any questions you may have.

July 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Colors

Fast shipping so many colors to choose from and freshgo customer service response is A1. They will do what they cam to make their customers happy. Thank you Freshgo speedy response.

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!!!!

Amazing!!!!!! I have had the greatest experience with these contact lens. I bought my first pair from eyesfreshgo and I have been loyal ever since. They are the most comfortable and natural looking contact lens you will find, and they are sold at a great price. Highly recommend!

June 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Following up from my first review I…

Following up from my first review I rated very low as it started off a little slow with the delivery , but I’d like acknowledge that Fresh Go had contacted me not long after, apologising for the delay in shipment and also not seeing my emails earlier. They then found my order and sorted it right away with the express shipment and the proper tracking number. I have received my order in good condition! Thank you very much for taking the initiative to fix the errors and for making sure I got my parcel. Very satisfied with the outcome

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

I love the colors of the lenses that…

I love the colors of the lenses that I’ve received…. The first time I ordered them, I didn’t receive anything, but right away they reimbursed my purchase and I reordered again and received them on a timely fashion. I will keep on trying different colors for the future. Highly satisfied.

April 3, 2024
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Rated 5 out of 5 stars

Eyefreshgo review

Fast delivery on my previous orders, I ordered more than one and also got one free. Contacts lasted a good while definitely worth the price. Great company I would value these over others!
Drew S.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Finally found my fav lenses! Go to forever

This is my first time writing a review and all I have to say is I’m obsessed with these contact lenses! I bought the hidrocor ocre.. Such a beautiful natural colour and they are so comfortable and don’t move around in my eyes, I’ve tried so many other companies and was shocked that I finally found my fav lenses. Will be a customer here forever!

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

I buy from them all the time for almost…

I buy from them all the time for almost 3 years now. Great quality and feel like nothing when you wear them. They are the only one with the cool lenses and best prices around. My whole family loves them.

March 4, 2024
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Rated 5 out of 5 stars

AAA+++...

When I realized I had been shipped only 2 pair of contacts, I got in touch with customer service and they were fast with the solution. Sean apologised for the error and refunded part of my money within 8 hours. Freshgo's customer service and Sean is why I'll be buying all my contacts from them from now on. And the color and workmanship is much better than any of the competition in the same price range. Freshgo is AAA+++ in my book.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful colors

They are beautiful color although I never wore contacts before so it takes some time to get use to them, it also seems like they slide off easily so I’m wondering if I am putting them on correctly

February 27, 2024
Unprompted review

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