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Rated 5 out of 5 stars

I had a little issue with my shipment, so I reached out to FreshGo's customer service. Sean was the friendly representative who assisted me. He responded quickly and resolved my problem efficiently. M... See more

Rated 5 out of 5 stars

I wanted to start off by saying these lens are wonderful. I had purchased some from a previous company and 1 pair didn’t fit my eyes, 1pair burned so bad I got pink eye ( I think they were defective).... See more

Rated 5 out of 5 stars

When I realized I had been shipped only 2 pair of contacts, I got in touch with customer service and they were fast with the solution. Sean apologised for the error and refunded part of my money withi... See more

Rated 5 out of 5 stars

There’s something about these lenses, I literally can’t go without them I’ve ordered 4 pairs in the last 6 months and not only do they look very sexy, these lenses are super comfortable, and natura... See more

Company details

  1. Contact Lenses Supplier

Written by the company

FreshGo - FASHION ON YOUR EYES Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

515 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A Visionary Experience

Hello!
Eyefreshgo contact lenses have truly revolutionized my perspective on daily eye care, offering an outstanding combination of comfort, convenience, and affordability. Here's a comprehensive review covering various aspects of this remarkable product.
Packaging:
The packaging of Eyefreshgo contact lenses reflects a commitment to hygiene and user convenience. Each pair is individually sealed, ensuring the integrity and sterility of the lenses. The sleek and compact design makes it easy to carry spare pairs, making them perfect for on-the-go individuals. The easy-to-open packaging allows for quick and hassle-free lens application, making it suitable for users of all experience levels.

Comfort:
Eyefreshgo contact lenses provide an exceptional level of comfort that persists throughout the day. The lenses feel incredibly lightweight, almost as if they're not there. The advanced material used in their construction ensures a smooth fit, reducing irritation and dryness. Whether I'm working long hours or enjoying outdoor activities, these lenses maintain their comfort, allowing me to focus on my day without any discomfort.

Pricing:
One of the standout features of Eyefreshgo contact lenses is their affordability without compromising on quality. The pricing structure is competitive, making it accessible for a broad range of users. The option to purchase in larger quantities or subscribe for regular deliveries further enhances the cost-effectiveness, making Eyefreshgo a budget-friendly choice for daily contact lens wearers.

Deals:
Eyefreshgo frequently offers attractive deals and promotions on their contact lenses, adding significant value for customers. Discounted bulk purchases, these deals make it enticing for users to stock up on their preferred lenses without straining their budget. The brand's commitment to offering value through these promotions adds to the overall appeal of choosing Eyefreshgo. There is a deal right now for the New Years: 50% off!!

Customer Services:
In my experiences with Eyefreshgo's customer service, I've found them to be responsive and dedicated to ensuring customer satisfaction. Whether I had inquiries about my order, needed assistance with lens selection, or had concerns about usage, the support team demonstrated a thorough understanding of their products and a genuine commitment to resolving any issues promptly.
Never hurts to try something new, and I promise you, you'll love them as much as I do!

November 11, 2023
Unprompted review
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Rated 5 out of 5 stars

I highly recommend it!

I've had a great experience with FreshGo. They surprised me with a gift that came along with my order. The prices are very competitive, the quality is very good, and they are always running specials. I highly recommend it!

December 4, 2023
Unprompted review
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Rated 5 out of 5 stars

The shipping was fast for my hazel…

The shipping was fast for my pure hazel color contacts. The young lady l spoke with with very pleasant and helpful. I would definitely let family and friends know of the quality of service l received. Thanks

November 30, 2023
Unprompted review
Rated 4 out of 5 stars

Loving My Lenses

I love everything about my beautiful color lenses and the customer service! The only reason I am taking away a star is because they take about two weeks to ship :-(
Other than that, you really cannot beat the price or the quality.

November 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Love you FreshGo Lenses! The only place I order from.

I have been a loyal customer for over a year and I can attest that this company has great customer service and products as well. Thank you for being so kind in understanding us the consumers and honoring our business. The lenses are always great quality and if the fit isn’t right they will honor it. Thank you FreshGo lenses.

October 19, 2023
Unprompted review
Rated 1 out of 5 stars

This is fake website

This is fake website. They only take money and say that you didn't order or order is from different website. People in US should file case against them. I'm writing this after your reply to my above review. I had order from your website only .FR39284 is my order number. And in email for queries they had provided your email address which is mentioned below. So yes your website is fake.
What a great reply wow ...today is 20 Oct and now I'm writing this after reading your reply. I placed order on 6 Oct and it showed shipped on 9 Oct. And then in transit from 10 Oct and till now. I am not hungry like you for taking free & don't provide service to Customers. If they have any platform to show screeshot on reviews I will definitely show when I had placed my order. Today again you change your reply today is 1st Nov . I got notification from trustpilot that freshgo has replied . Again I'm repeating that I dnt want your free lens . Nobody is such hungry that they will keep on fighting on review with your fake company for free lens. Got it . I have all evidence against you. Dnt play tricks by keep on changing your replies.

October 4, 2023
Unprompted review
FreshGo logo

Reply from FreshGo

Dear Sonal,

We responded to the email within 24 hours, and the package was shipped out within 24 hours! We all respond to your emails within the promised timeframe, you can check the response time of each e-mail.

You sent a total of 6 emails, all of which we responded to on time, but have not received a response from you at all, so you can check your spam folder or wherever.

The package was shipped out on October 8, and you placed it on Oct 7. Here is the shipping address below:

18710 N.E 59th Ct - G1052
Redmond Hill Apartments G 1052
Redmond WA 98052

If you just wanted a refund and wanted to get our lenses for free, you could have just said so and there's no need to leave comments full of vitriol.

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Rated 5 out of 5 stars

Amazing Selection - Fantastic Prices

First of all, this company has a AMAZING selection of lenses, with lots of colors and types to choose from and their prices are fantastic.

Also, they customer service is TOP NOTCH. They are always quick to reply and help with your order as needed.

I've never been disappointed.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Superb product and service!…

FreshGo is an excellent source for contact lenses with efficient ordering services an superior customer service. Agents are engaged, kind and responsive to all customer requests and inquiries.

September 19, 2023
Unprompted review
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Rated 3 out of 5 stars

I did not receive my contacts due to…

I did not receive my contacts due to confusing shipment issues but customer service was awesome Sean was very understanding and sincere and I’m suppose to get a refund will definitely try and order again.

September 1, 2023
Unprompted review

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