Eyekeeper Reviews 

783
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers had a great experience with this company. Satisfied customers frequently praise the exceptional overall quality, comfortable daily fit, and stylish appearance of the reading glasses available on the platform. Many people also appreciate the helpful customer service representatives who quickly resolve product concerns and ensure that replacement packages arrive safely. However, some people mentioned that delivery times can sometimes be quite long and delayed depending on the international shipping origin. Others noted that certain frames experienced unexpected durability issues, including broken connecting mechanisms or loose components after brief periods of regular daily use.

What people talk about most

Product

Consumers find product experiences to be mixed, as many reviewers praise the awesome reading quality, wide... See more

Quality

Users describe ambiguous interactions with quality, noting that some items are well made, durable, and... See more

Order

People report ambiguous experiences with order, noting that while some consumers received their items quickly... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while some orders arrived promptly as... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful support teams that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My favorite glasses are wonderful. They look good on me and more importantly they sit light on my face. Un fortunately, because they are so light, they are easily broken. This logical consequence s... See more

Company replied

Rated 4 out of 5 stars

Good pair of eyeglasses. Would like to have more magnification choices. Sunglasses had to ship from China so took longer than other options but were of good quality once they arrived.

Rated 4 out of 5 stars

I bought 2 pairs of reading glasses with different corrections for each eye. The reading quality in each eye was awesome, however, the first set broke at the connecting mechanism above my nose.

Rated 4 out of 5 stars

Better than most every reader I have used, these are well made, comfortable, and they stay on your face. Had the delivery been a bit faster, I would have given them that fifth star. Highly recommended... See more


Company details

  1. Glasses Store
  2. also in
  3. Sunglasses Store

Written by the company

Find your favorite ready-made readers, prescription eyeglasses frames, bifocals, blue light blocking readers, progressive multifocus, transition photochromic glasses online !


Contact info

3.9

Great

TrustScore 4 out of 5

783 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(783)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round good experience

Well they arrived in good time and well packaged. They seem sturdy in construction and the magnification is just about right for me. I love colours, running from formal black and brown, to the more casual Yellow, Green and Red. Well done!

April 22, 2026
Unprompted review
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Rated 1 out of 5 stars

I was sent the wrong glasses and not believed

I was sent the wrong glasses. When I told customer services that the new glasses were a different shape from my previous pair, I was told repeatedly, no they are the correct glasses.

I’d purchased the same model as I’d had before but on arrival they were a different colour and shape.

I sent a photo of the two pairs - proving one has a round bottom edge while one is squared off, and they’re a different colour. They haven’t replied. I think I deserve an apology.

March 12, 2026
Unprompted review
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
We sincerely apologize for your unpleasant shopping experience.
The style you ordered is out of stock, and we are unable to send you a replacement.
A full refund has been issued.

Kind regards,
EYEKEEPER

Rated 2 out of 5 stars

By all means buy from eyekeeper but a…

By all means buy from eyekeeper but a month on i still havent received my order.

Edit - i emailed them and received a reply within 24 hours offering either a refund or a reorder. I chose refund as reorder would take 2-3 weeks and have received redund one day later so that bit was effective and made me want to add a star. Maybe this is just about the dreadful delivery company they use.

March 20, 2026
Unprompted review
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
We sincerely apologize for your unpleasant shopping experience.
Can you provide your order number for us to check your order?
You can also contact us by email support@eyekeeper.com.
We will deal with it asap.
Kind regards,
EYEKEEPER

Rated 1 out of 5 stars

Was sent wrong strengths and no reply from eyekeeper

I ordered a pair of reading glasses with different strengths for left and right eye. They came wrong: the people at eyekeeper apparently don´t know left from right. I sent 4 emails with pictures for proof, asking them to correct their mistake and send me the correct combination. They didn´t even answer me. I´ve had to open a Paypal case and was refunded by Paypal. So: not recommended, as no customer support at all.

April 6, 2026
Unprompted review
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
We sincerely apologize for your unpleasant shopping experience.
We have replied to your email. Did you not receive it?
Could you please check your spam mailbox?
We will verify with you the address for resending.
Kind regards,
EYEKEEPER

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Rated 1 out of 5 stars

Sends from china at euro prices

Sends from china at euro prices. Better buy cheap Chinese products ( same ) and pay much less if you’re to wait months either way.

April 12, 2026
Unprompted review
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
Sorry for not meeting your expectations.
You can contact us if there is a problem with the product.
Have a nice day!

Kind regards,
EYEKEEPER

Rated 5 out of 5 stars

True blue-blocking at a great price

Blue-blocking glasses cost up to 10 times as much as my Eyekeepers and they routinely let a lot of blue light through. My Eyekeeper 100% blue-blocking glasses truly block blue light so I can use my phone and laptop but go easily to sleep right afterwards. And they have adjustable temples that I barely feel—they don’t clamp my head and hurt like a more expensive pair from another company. Their customer service is outstanding and generous. And people who break Eyekeepers must be really destructive. Glasses don’t break unless you sit on them or something. My $700 prescription glasses are no better quality than my Eyekeepers.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Resolved

I had an issue with my glasses as the arm stretched out. The company responded quickly and offered to send a replacement. Great customer service!

March 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Owing to an issue with the local postal…

Owing to an issue with the local postal service, there was some confusion accessing my delivery ... but Eyekeeper keenly sent me a way of dealing with it and I received a good, high quality product. I felt obliged to rewrite my previous review.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Excellent service to resolve a small issue I had with glasses replaced without hesitation would recommend I particually like the frame

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

After having two pair of glasses break right away, I wrote a bad review. I am now changing that review after I was contacted by their support offering a refund for the two pair of glasses. I appreciated this very much. It happened immediately, and I am now very pleased with my remaining glasses!

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Eyekeeper does not believe in REFUNDS!

I ordered a pack of 4 glasses 2 weeks ago and they still haven't arrived. This company does not believe in REFUNDS

January 29, 2026
Unprompted review
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
We apologise for the unpleasant shopping experience.
Your order is in transit and will be delivered soon.
Could you please wait a little longer?

Kind regards,
EYEKEEPER

Rated 5 out of 5 stars

They back their products

I had made an earlier review stating that I liked my bifocal sunglasses, but was disappointed because one of the arms had broken. I stated that I was able to repair them with super glue, but Eyekeeper reached out to me and said they would replace them anyway. The shipping of the replacement glasses is in progress.

January 16, 2026
Unprompted review

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