I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages. Eye-Que support answered all my questions i... See more
Company replied
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See what reviewers are saying
Verai EyeQue isn’t ideal for international customers like me. You don’t get the same services, there’s no option to have the try-on glasses shipped to you, to check if your eye measurements are accura... See more
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for... See more
Company replied
It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really he... See more
Company replied
Company details
Written by the company
Home | Vision Test From Home | EyeQue
Contact info
Eureka Dr 39608, 94560, Newark, United States
- support@eyeque.com
- eyeque.com
4.0
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from EyeQue
Hello Norman,
Thank you for your 5 star review! Please feel free to contact our support team again if you need any future assistance.
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Over three years ago you're Kikstarter…
Over three years ago you're Kikstarter project for vision check2 was started I was on of the earliest supporters of the program. Has this project been scrapped for the USA market? Only option presented to me as a backer of the program was my money back. Why not a discount on any of the products you are currently selling to the public online? Again I will be repeating the same message to you of disappointment as a backer as long as you keep sending me the same question about my experience!
February 3, 2023
Reply from EyeQue
Thank you for your review. One of our support agents had reached out to you last month, but did not hear back. You are correct, that a refund was offered to our backers if they no longer wanted to wait. We felt this was the responsible thing to do. However, one of the other options in the survey was to receive the current VisionCheck device in lieu of the VisionCheck2 (or if you purchased a Vision Monitoring Kit 2, we could ship a Vision Monitoring Kit instead), and a partial refund. If you would like to take advantage of that option, please respond to the refund survey accordingly. You can also contact our support team with any additional questions.
So far, so good
I have had to contact the company a couple of times over issues which turned out to be user error. I had my phone set to the wrong resolution, and had adapttive brightness turned on. I am still having one issue, which I hope is also due to user error. They have been prompt and helpful in their replies so far. When I have managed to get the device to work, it seems pretty accurate.
January 30, 2023
Reply from EyeQue
Hello Dennis,
Thank you for your review! We're pleased that you are happy with your experience. We are glad to assist you, and hope to have the last issue resolved soon.
Received different results each time I…
Received different results each time I tested. Many times my swipe on the screen wouldn’t register.
January 28, 2023
Reply from EyeQue
Hello Kathryn,
Thank you for your review. We are sorry to learn of your experience. We'd like to help troubleshoot and provide further assistance- One of our support agents will be contacting you separately.
Really excellent support!
Quickest and best response I've ever had. Responses to my questions and concerns were prompt and the support people are knowledgeable. I would not hesitate to recommend EyeQue to anyone.
January 23, 2023
Reply from EyeQue
Hello Paul,
We are happy to hear that you are satisfied with the service you received from our support team! Please feel free to reach out again if you need any future assistance. Thank you so much for your review!!
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Amazing product if you're patient and careful
Amazing product and support. I was able to get the measurements of SPH and CYL, AXIS and have glasses made. The results were excellent. I have moderate astigmatism (-1.75) and the glasses appear to correct it very well. Email support was excellent as well when I ran into a few issues with the phone app. Googling for answers also helps. Overall I am very satisfied with the VisionCheck product.
January 20, 2023
Reply from EyeQue
Hi William! Thank you for your review - I'd say you hit the nail on the head with your comment about how it takes patience to generate reliable measurements. Instant gratification would be great, but rushing through the tests would not result in the most accurate correction. We're pleased that you are happy with your experience, and grateful that you reached out to support with your questions. Cheers!
Question not directly answered
I received a response from you all but,you did not answer my question when I emailed/messaged you.
January 2, 2023
Reply from EyeQue
Hello Jacques,
I'm sorry to learn that you did not feel your question was answered. EyeQue is now offering end-to-end vision service, where you can use the Personal Vision Tracker or VisionCheck for generating refractive measurements, then consult with an Optometrist to obtain a prescription for glasses.
Please feel free to contact our support team for more information.
Prompt friendly response.
January 8, 2023
Reply from EyeQue
Hello,
Thank you so much for your review! We were happy to assist you, if you need help with anything else, Please feel free to reach out again.
I been sending emails with no response
I been sending emails with no response! It doesn’t work. There is no power! It won’t charge. I want a refund.
January 8, 2023
Reply from EyeQue
Hello Annette,
I'm sorry we were not able to respond in a timely manner. In the auto responses sent out upon receipt of any incoming emails, we did give notice that our team was away attending CES in Las Vegas, and that there would be delays in responses. Now that we have returned to the office, we will be answering all emails accordingly. Apologies for the inconvenience.
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I never really got to speak to someone
I never really got to speak to someone. Your equipment is extremely hard to use. It is not straight forward. No way for me to be consistent from one try to the next. Every try is excruciatingly difficult to perform . Don't remember when I tried so the date below may not be correct
October 12, 2022
Reply from EyeQue
Hello tbakdache,
Thank you for your review. We are sorry to learn of your experience, however, we do not have any records of an incoming message from you. A search of our database pulled up a message initiated by one of our support team members on November 1, but no response was ever received despite follow up emails that were sent to you. Perhaps you reached out using a different email?
We'd be happy to help you with your device - please contact our support team at support@eyeque.com.
Quick response and excellent customer…
Quick response and excellent customer service.
December 20, 2022
Reply from EyeQue
Hi Jody - thank you for your 5 star review! Happy to hear that you were pleased with the support you received - please feel free to reach out again should you need help with anything else!
Reply from EyeQue
Hello Alvaro! Thank you for reaching out and allowing us the opportunity to troubleshoot the issue you were experiencing. Glad we were able to resolve the problem quickly and easily!
Great support team
The product didn’t end up working out for me, but the support team was fantastic in answering questions and facilitating the return.
December 28, 2022
Reply from EyeQue
Hello there! Thank you for your positive review! For various reasons, our product(s) may not work for everyone. Customer satisfaction is always our goal, even if it results in a return. We appreciate you giving EyeQue a chance.
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I am full of praise for the customer…
I am full of praise for the customer service officers. They responded to my enquiry in a swift and helpful manner.
Very happy to do business with this company - their employees are a credit to them.
December 23, 2022
Reply from EyeQue
Hello Luke,
Thank you kindly for your 5 star review! Our support team is always happy to help - from the simplest of questions that require a quick response, to the more involved issues that may need a phone or zoom call. Please feel free to reach out again once you've received your product, should any questions arise. Happy holidays!
I supported your new product…
Love your original product. Works great for me.
I supported your new product development on Kickstarter. I understand that you are under review by the US government and that is taking longer than expected for approval in the US. I asked you to ship to Israel, but since I still use the US Play store that wouldn't work.
Why can't you find another app distributor for me, instead making me wait for US approval?
December 16, 2022
Reply from EyeQue
Hello there,
Thank you for your review. We are sorry that the release of the VisionCheck 2 is taking much longer than we'd like, and understand the frustration you are experiencing, considering you have been very patient with the process as well.
One of our representatives will be reaching out to you separately to assist you further.
Original submission misread
Would be 5 star except for first response from support did not address my issue. This was corrected in subsequent interactions
December 7, 2022
Reply from EyeQue
Hello EmilG,
Thank you for your review! We're glad to have been able to assist you, and please feel free to reach out again if any other questions arise.
Results Are Better Than Any Glasses I’ve Owned In Over A Decade
I tried EyeQue because I was unhappy with the eyeglass prescriptions I’ve been getting from the optician. To be fair, my eyes are tricky for reasons I won’t bore you with here.
So I liked the idea of taking my time, doing my own vision tests several times, and getting it right. Plus I was able to test my results with inexpensive sample lenses before spending a few hundred dollars on glasses that may or may not be right.
I received my sample glasses a few days ago and they’re seriously better than any glasses I’ve had in over a decade. I’ll definitely be doing my own vision tests with EyeQue from now on.
December 9, 2022
Reply from EyeQue
Hello James,
Thank you for your review! We are happy to hear that the try-on glasses work great for you. We are grateful that you trusted EyeQue to help you gain clearer vision.
Happy holidays!
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Reply from EyeQue
Hello WScharles,
Thank you so much for your review! I am happy to hear that you had a great experience with our products.
did not configure my eyes correctly
December 6, 2022
Reply from EyeQue
Hello T.Hayes,
Thank you for your review. I am sorry to hear that your measurements did not work for you. One of our support representatives has responded the inquiry you sent in earlier today. We hope you have a moment to read it; we'd like to help troubleshoot and provide further assistance.
Reply from EyeQue
Hello,
Thank you so much for your review! We were happy to assist you, if you need help with anything else, please let us know.
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