Eyewearus.com Reviews 

Don’t shop here it is a scam. Firstly it takes 3 weeks not 1 week to receive your order. Secondly they won’t send you what you ordered and when you point it out to them with very clear photos they will keep arguing no, you just think it’s meant to be white it’s clear. And lastly they send you faulty glasses with twisted broken arms and then tell you to “go to a shop and fix it yourself”. All this for £500. They then send aggrsssive threatening emails when you ask for a refund. Absolutely avoid.

Very disappointing experience

I honestly expected much better from this company. My experience was frustrating from beginning to end.

First, shipping took an incredibly long time. When the glasses finally arrived, they were packaged in what was essentially a zip-top plastic bag, which felt very cheap and unprofessional for prescription glasses.

Then I discovered that I had received the wrong glasses. I contacted customer service to try to resolve the issue, but instead of making an effort to investigate what happened, I felt dismissed and talked down to. They simply pointed to their records and insisted that what I received was what I ordered, even though I know that wasn't what I selected. One response even used all caps to emphasize their point, which I found incredibly rude and unnecessary.

What bothered me most was the complete lack of empathy or willingness to investigate. Mistakes can happen, but how a company handles those mistakes says a lot about them. I was looking for help resolving a problem and instead felt like I was being blamed for it.

The combination of very slow shipping, poor packaging, receiving the wrong glasses, and dismissive customer service made this a terrible overall experience.

If everything goes perfectly with your order, maybe you'll have a different experience. But personally, I would never order from this company again and would recommend looking elsewhere.

I had a great experience. They fixed my sunglasses perfectly and kept me informed throughout the process. Everyone was very friendly, responsive, and helpful. Thank you!

I had a wonderful experience with the Eyewearus sales team! From start to finish, the process of finding and ordering my new glasses was seamless. The staff was incredibly helpful, guiding me through their extensive selection and making sure I found the perfect pair. My order arrived quickly and the quality is outstanding, especially for the price. I highly recommend Eyewearus and will definitely be a repeat customer!