EZContacts.com Reviews 46,678

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 8,548 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent pricing, noting that products are often significantly cheaper than elsewhere, with many appreciating the competitive rates and lack of hidden fees. People are also very satisfied with the wide selection of products available. Many consumers praise the fast shipping and efficient processing of orders, often receiving their items sooner than expected. However, some people experienced issues with delivery, including delays or packages not arriving as scheduled. There were also instances where customer service was not helpful, with some reviewers reporting difficulties in resolving issues or receiving refunds for shipping. A few customers also mentioned delays in shipping out-of-stock items, making the ordering process more tedious.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering,... See more

Product

People report ambiguous experiences with product. Many customers praise the product quality, timely delivery,... See more

Price

Consumers express satisfaction with the pricing, often finding it very reasonable and competitive compared to... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping and timely... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No shipping! Quick Delivery! Only wish UPS driver (not positive about which carrier) had delivered package to the door. Package left on front sidewalk, yes, but close to the road, probably 25' away... See more

Company replied

Rated 4 out of 5 stars

Everything was great! Price, fast free shipping and variety. The only thing I wish the company would offer or request from the various vendors is the national rebates that are available to customers... See more

Company replied

Rated 4 out of 5 stars

Heard good things about EZContacts and would say I am overall a satisfied customer. Their prices are very reasonable and competitive, just be aware that there can be a bit of a delay in shipping out o... See more

Company replied

Rated 5 out of 5 stars

SERGIO was amazing with his calm patience during my purchase of RAYBAN PUFFER black sunglasses with ultra black lenses size 50. He answered all of my questions and was very professional. Called back... See more


Company details

  1. #32 of 39 best companies in Glasses Store
  2. #16 of 19 best companies in Contact Lenses Supplier
  3. #30 of 39 best companies in Sunglasses Store

Written by the company

EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses. Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place. And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names. Whether you need advice before you place your order or require assistance on a current order, EZContacts opticians and helpful staff are here for you through the entire process. Moreover, at EZContacts we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses. Please visit EZContacts.com for more information. Thank you


Contact info

4.0

Great

TrustScore 4 out of 5

47K reviews

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Rated 1 out of 5 stars

Have not received my Delivery… After…

Have not received my Delivery… After receiving a verified email that my package was delivered… Called costumer service …. Found out one pair was on a 2 week back order.. and the other pair should arrive… sit tight for a few more days…. Still have not received my 1st confirmed delivery

May 6, 2026
EZContacts.com logo

Reply from EZContacts.com

Thank you for your feedback. We are sorry for the confusion and frustration caused by the delivery and backorder situation, especially after receiving a delivery confirmation email.

After reviewing your order, one frame was found to be temporarily out of stock with an estimated 1–2 week backorder, while the second item was still in transit at the time of your inquiry. We understand how unclear this can feel when updates are not aligning across systems, and we regret the inconvenience this has caused.

We appreciate your patience while the remaining item is being finalized for delivery, and we are continuing to monitor the shipment to ensure it reaches you as soon as possible.

Rated 1 out of 5 stars

Slow with almost zero customer service

Slow with almost zero customer service. Every time I check tracking g it says 5-10 more days, it’s been saying that for two weeks. I attempted to cancel a week ago but they said I couldn’t becuase the glasses are already in the lab being made. A week later they are talking me they are still in the lab. Glasses don’t take a week once they are in the lab, they take hours not days. I asked them again to cancel my order but they said they can’t. I’ve now had to open a dispute, thank god I used PayPal and they will side with me. Stay away from this company. Do your homework and research before doing business with this company, I wish I had.

April 26, 2026
Unprompted review
EZContacts.com logo

Reply from EZContacts.com

Thank you for your feedback. We are sorry for the frustration and the experience you’ve had with the timeline and communication regarding your order.

We want to clarify that our team is currently in contact with you via email to assist with a resolution and continue working through your concerns. Once an order is already in lab production, it may not always be possible to cancel it, which can limit available options, but we are still actively reviewing your case to help find the best possible outcome.

We understand your concerns and regret that the experience has not met expectations.

Rated 1 out of 5 stars

I made an exchange which arrived to you…

I made an exchange which arrived to you on April 17th. I was barely contacted back on May, 4th, and was informed that the pair I returned was now out of stock and I had to change colors. I’ve tried to call a few times during your open hours and nobody ever answered. I was waiting for up to 15 min.

May 9, 2026
EZContacts.com logo

Reply from EZContacts.com

Thank you for your feedback. We are sorry for the delay and the frustration this situation has caused, especially after waiting since April for an update.

One of our supervisors will reach out to you directly to assist and help move this forward as quickly as possible.

We appreciate your patience in the meantime.

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