Eze Talk Business Reviews 

Wish my mother had never signed up. This company cut my mums line without telling her. Has been over two weeks with no phone. Doesn’t have a mobile Sent her a hub as she is going digital. Charged her for it I think they think she needs broadband but she does not
Have left a 90 year old lady with no connection to the outside world. She phoned them to change suppliers and gets told it will be £300 to close the account. We just want her with a decent company She had a fault on her line last year and they took ages to fix it. I had to send photos of the line !!!!
Absolutely shocking. I have sent an email today and if she doesn’t get a good outcome then I am reporting them to ofcom
What a company !!!!

Can’t even find Ezetalk residential on here. That is why I left the review on the business page
Oh. And they don’t reply to emails

My friend, an elderly lady in poor health, was cut off without notice, or any warning, which left her very distressed. She received a letter from Eze Talk saying they would update her service, then 2 days later her phone was cut off. This lady is 84 years of age and needs to have a phone line for emergencies, plus to keep in touch with her family. She has not had an explanation for this, just a bill which she cannot identify what it is for exactly. In the end she contacted BT who put in a new line and provided a phone service to her. All in all she was without a phone for over one month. This put her at risk, plus she was unable to contact her family and friends. I thought elderly, vulnerable, people had to be protected and their phones couldn't be cut off without notice.

I contacted Eze-talk on behalf of a friend who had moved into a nursing home and required to close his account. Alas at the first attempt we did not manage to get through to customer services. I phoned again the next day and got through. Unfortunately as I was no longer in the nursing home with my friend, Denver (the staff member who answered my call) informed me that he required to speak to my friend who was the account holder. Denver then arranged to phone me the following Monday when I would be visiting my friend. Denver told me he would phone at 3pm and he did. My friend had a very pleasant conversation with Denver with the result that his account was closed. Exemplary customer service in my opinion. Many thanks Denver.

DON’T TRY TO CLOSE ACCOUNT, IT WILL COST YOU A SMALL FORTUNE! I am writing this on behalf of my elderly mum. She’s just off the phone to a man called Shane who I could only describe as passive aggressive by the way he was described. My mum tried to close her account on the 5th December 2023 and was told she had called too late. The gentleman at that point noted she wanted to close account but couldn’t take payment for her bill at that time. We phoned again and was told the same, obviously it was still out of hours. Phoned on the 5th January 2024 and told the lady (Abbie)to close the account. After a admin fee of £30 to close the account we thought that was it sorted, total bill after all their charges was £108. Asked Abbie if account was now closed and was told that was that. Just off the phone once again as mum received a bill for just over £36. Disputed this and was told it’s her January bill but the account is closed! How can she be charged for an account that’s closed? Shane became very unprofessional saying he would defend Abbie. I’m not sure Abbie’s conduct was ever questioned! Now seeking some sort of help from their dispute team. Fingers crossed we get a more professional service. Great company when you’re paying for their service, not so great when trying to close an account. Would never recommend this company now. Very dissatisfied and disappointed.

My dad died in 2021, he has just received an email asking for a review. Appalling!

Eze Talk have been outstanding and we are delighted that we switched our telecoms to them. A great business that has delivered exactly what they said they would. The transition from our previous supplier to Eze Talk was seamless and with Eze Talk you can actually speak to someone - you're not filling in online forms to get support. We would thoroughly recommend Eze Talk. They are professional, helpful and offer the best customers service.

Have been with eze-talk for many years always been satisfied with the service they provide especially recently when i had problem with house phone & they called open reach who then charged me for a fault that was not my fault. Eze-talk took up my case with open reach & the charge was rescinded

EzeTalk charge extra for 1471 and also for phoning mobile numbers. NOT EXACTLY COMPETITIVE, IS IT? And this is to the account of a vulnerable, elderly man. I'll be getting the account moved to another provider who doesn't charge for these services. There's plenty of them around!

Very impressed how quickly our fault was repaired. Thank you !

The only person at Eze talk who genuinely helps and does what is promised. Ask for Nina when reporting a fault

Very professional assistance in transferring broadband service in large commercial building with ongoing responsive support. Highly recommended.

For a while we had experience nothing but problems with our provider so when we found eze talk we agreed for them to take over our contract. I have literally never worked with a company before that made the switch over so smoooth. It all went extremeny well. So pleased with their excellent service, we had dealings with Jane, Mike and Adam. Adam sorted out a much faster broadband service for us too. Cant thank them enough. Heres to many more years of working with eze talk.

Our chapel phone line developed a fault so I contacted Eze. I had a response within 24hrs and instructions to help resolve the situation. On my next visit to the chapel (10 miles from where I live) I followed the instructions given and then spoke to Eze (Nina) who retested the line for me. She confirmed that there was still a fault on the line. She then raised a ticket for Open Reach to attend as soon as possible - I didn't hold out much hope for quick action as it was the Easter Weekend. Nina said she would follow this up to see where we were on her return to work on Tuesday after the Easter Break. However, a lovely engineer contacted me on Easter Saturday to chat through the issue, and as the fault was located outside of the chapel premises I wasn't required to even go to the site. True to her word, Nina did contact me on the Tuesday to enquire if the fault had been fixed as her system said it had. This is the first time in a very long time that I have experienced such good customer service both from Eze and Open Reach - well done to all - especially Nina at Eze who actually did what she said she would do and followed this up. Customer service in the UK has gone greatly downhill over the last 10 years or so but Eze should be proud to employee Nina who certainly gave the impression that customers matter. Thanks again for resolving this issue quickly.

Anything to do with broadband service is always a nightmare, particularly changing over to another company. But Lucy at Eze-Talk was excellent at explaining everything, it all happened smoothly and on time, and she really went the extra mile to make sure it was painless. An unbelievably happy experience!! Well done Eze-Talk

I'm so glad we found Eze Talk! They are always polite, helpful and very responsive. Everyone we have dealt with so far has been lovely and made us feel very important. I love that they are local to us and so far we've had no issues in our partnership. We look forward to working with them for many years to come.

I have worked for Eze Talk for six months and everyone at the company are so helpful and kind and will always go that extra mile to help. Would 100% recommend them.

Professional personal approach with customers like myself .. very reasonably priced. Cant even tell you how much they have helped my business ! Fantastic customer service and a big thank you from me !

My Mum's line was connected to a community alarm. Eze talk left a vulnerable elderly person for 3 weeks without sending someone in to repair it. She had no lifeline for that period of time. Mum has now passed away and they have charged her an admin fee for dying Good luck collecting that one.

Just had a call from them. Woman who phoned was a bit pis*ed off that I had the neck to post this. She insisted someone had been using the phone. I explained that the house was empty. She was an absolute a*se. I told her to check into the ad hoc charges. She said she would speak to her manager. Came back Arsey as ever and said as a gesture of goodwill she would write it off. I told her to shove her gesture up her ass.

I reported a fault on my landline on the Thursday and it was fixed by Saturday morning! The 2 people I spoke to, Nina and Natalie were extremely helpful,,friendly and patient as they had to explain to me how to test the line to check it wasn't my phone at fault,so saving a bill from OpenReach. As it was, the fault was in the box in the road and the engineer came very promptly. In the current situation with the lockdown this was outstanding service.

We switched to CDS as our VOIP phone provider in July 2020 after finally escaping from a contract with another company.
Dealing with CDS is a delight - they are professional and provided excellent support during the switch-over process. There ongoing customer service has been great too - easy to contact and always helpful.
I would recommend CDS to any business wanted a first class VOIP service.