eZhire Reviews 

1,323
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and courteous staff for their helpfulness and pleasant demeanor. The overall service is often described as smooth, seamless, and well-organized, making the rental process easy and hassle-free. Many people appreciated the prompt service and efficiency, contributing to an excellent user experience. However, some reviewers were not happy with customer support, citing unresponsiveness or an inability to resolve problems. A few also noted a lack of transparency regarding car condition reports and initial pictures. Additionally, some customers experienced issues with car handovers, receiving different vehicles, or unexpected damage charges.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting smooth and hassle-free pickup... See more

Staff

People report positive experiences with staff, highlighting many as understanding, friendly, professional,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting positive... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the cars in good condition and the... See more

Product

Users describe ambiguous interactions with product, with some customers reporting good condition cars that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more

Company replied

Rated 4 out of 5 stars

Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more

Company replied

Rated 4 out of 5 stars

In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... See more

Company replied

Rated 4 out of 5 stars

Service was great and quick. Car was new and good performance. However, must make sure the details in the email are correct so it won't confuse the client.

Company replied


Company details

  1. Car Rental Agency

Written by the company

eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(1,323)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

April 13, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Joelle, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!

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Rated 5 out of 5 stars

Very nice experience with ezhire

April 12, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Farhan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 4 out of 5 stars

In General we did have a great…

In General we did have a great experiance with EZhire.
Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t there on time. We need to leave the car with the keys on a parking lot (which usually has to be payed for) and the driver did pick up the car many hours later. This was very stressful to us

March 23, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Jochen,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.

Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.

Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.

We’re here to support you and will do our utmost to ensure your satisfaction.

Warm regards,
Team eZhire

Rated 5 out of 5 stars

Good service

April 1, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Babar Malik, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

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Rated 5 out of 5 stars

Good service

April 12, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Highly recommended.

April 13, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Camille Dela Rosa, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Highly recommended

April 12, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Claire Go, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

All on finger tip best support

April 12, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Sebastin Ortan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

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Rated 5 out of 5 stars

Good customer care n on ground service

Good customer care and excellent collection n pickup services

April 11, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear ABK, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

It was a good experience

It was a good experience

April 12, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Sufaid KP, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Transactions are very convenient and…

Transactions are very convenient and easy.

April 11, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear RM Ramilo, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good

Amazing service

April 11, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Mohamed Elgendi, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

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Rated 5 out of 5 stars

Fahad is very accommodating with me by…

Fahad is very accommodating with me by returning the car I rented in deira

April 7, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Benjamin Uy, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 1 out of 5 stars

Horrible experience and not trusting…

Horrible experience and not trusting company. Be careful of refunds and extra charges. Will never repeat this experience. Rent from a reputable company like Avis or Hertz

February 27, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Radwan Masri,

At eZhire, your satisfaction is our top priority. We sincerely apologize for the inconvenience you have experienced and understand that your recent experience did not meet our expected standards. We truly regret any frustration this may have caused.

We have carefully reviewed your feedback and taken the necessary actions to address the concerns raised, ensuring such issues are avoided in the future. As part of our resolution, your refund has been processed and should reflect in your account within 3 to 5 working days.

We appreciate your patience and understanding while we continue to improve our services. Please feel free to reach out if there is anything further we can assist you with.

Your feedback is extremely valuable to us and helps us enhance the overall customer experience.

Thank you once again for bringing this matter to our attention. We sincerely apologize for the inconvenience caused.

Kind regards,
Team eZhire

Rated 5 out of 5 stars

Customer support

On time delivery

March 31, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Savindu Vikasitha, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Amazing guy

Amazing guy

April 11, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Giwrgos Kottis, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

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Rated 5 out of 5 stars

5star experience.rate is competitively lower.

Car rent rate is competitively lower than others. Staffs are friendly and very accomodating.No addiditional charges afterwards, and with easy app everything is faster.

April 11, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Kemberly Lingon, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good service

Good service

April 11, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Dhan Chhetri, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good service

Good service

April 10, 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Victor Charlie, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

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