Ezisprayer 

Update. 25 December 2024. No product delivered, no emails from the supplier and no website anymore. Also no refund as requested in my email to the company. I have lost faith buying online from a small business.

Still I wish I had read these reviews before purchasing. I thought I did my homework pretty well, I didn't click on any social media to purchase instead choosing to go straight to their website. So, I purchased Monday 2 December 2024, got a text confirmation back, checked my emails and nothing there. That was a red flag. Pretty sure I didn't click on the link in the text, I don't think. I have sent a message through their website contact for, Facebook message and also an email. I have not heard back and don't believe I will hear back at all. Surprise me Ezi Spray.

Latest update, Ezi Spray have contacted me but seems to be the same as others on Trust Pilot have said.

Now with the benefit of hindsight - I consider them a scammer. Ordered 21-Nov-24, not even an update to the order on the 11-Dec-24. Shameful.

Update 12-Dec: another tactic from this company, says order cancelled and refunded. This not true. Maybe now that I have raised a dispute with Amex I may see some action, but definitely not today.

Yes not afraid of privacy commissioner too.

Despite the attractive video marketing and the use of Australian actors - users, this smells and feels like a scam. I cannot get any reply to e-mails or messages. the 1800 160401 is always busy. The address is fake

Ordered 12 November and still waiting today 11/12 to receive the product. Really poor customer service, my first query was answered really well then since then have ignored my queries as to where my order is. The tracking info is vague and the delivery date started at 5 days then 7 and now 8. I have had four other orders from Australia since and received them all within a week. This is the worst customer service I have ever received. Would not recommend you buy from EziSpray Australia. They need to sort out their customer service - appalling.

Update 20th December the sprayer has finally arrived today.

I wont be ordering again from this company again, shipping is to long. Originally ordered 28th October waited till 13th November and messaged them regarding my order, they said due to high demands it hadn't been dispatched yet, so they offered a refund or if I still wanted to go ahead, I said I'll go ahead as I had gotten this as a gift, dispatched on the 14th November it's now the 11th Dec and it still has not arrived, tracking still shows awaiting Hong Kong airline pending departure.

I cannot believe I have been scammed .
I normally don't buy things so easily online but there you go should have stuck to my first instinct.
The minute I submitted I have been sending this so called company emails to see where my confirmation order is. Today I logged a dispute with the bank.
It seems i just seen another website with the same format on Facebook and ezisprayer gone..

I agree with other reviewers, this company shouldn’t be in business, the only way you can contact them Is by emaiI. I got a bit concerned when I didn’t receive updates on sprayer being dispatched as I paid for
express delivery, it stated 1-3days, I ordered this 10th Nov 2024. After complaining a tracking number appeared the status of that delivery didn’t change for three weeks. It became obvious few days ago that the sprayer was coming from overseas it wasn’t in stock in Australia, this was never conveyed by the company to me. Today exactly one month later I received the sprayer, the working bee I ordered it for has long past and all the painting that was to be done is completed, haven’t tried the sprayer but this experience hasn’t left me with not wanting to do either. Don’t waste your time on Ezisprsy they would be the worst business I have ever dealt with. I asked for a phone contact number, they said, ‘no phone calls will be taken’ and assured me it wasn’t a scam and a reputable Australian Family owned business. 😂
Go to Bunnings where you can speak to someone face to face.

Have ordered the sprayer 15 days ago with a promise of 2 to 8 days delivery.

Requested an update via email and they said there was a dispatch delay 11 days ago and they would provide me with a tracking number - which they have not, and haven't replied anymore.

Do not trust this business! It looks like a scam / ghost company! There are no real business references on their website, you cannot chase them.

I recommend everyone disputing the transaction with your bank or credit card. They will chase this merchant and your charge will be reverted.

I ordered this as a birthday gift for my husband on 15 November and paid using my credit card through Shopify. I didn't go through Facebook but went directly to the company website which all looked authentic. As of today 10 December nothing has arrived and my husband's birthday has been and gone. I have just had a friend do a scam check for me and found this is a scam. I'm mad and really disappointed. I'm going to contact my bank now.

I am constantly getting apology emails, with promises to prioritize, but no action. Ordered in October, have been writing emails since mid Nov, just for a order dispatch. They are still advertising on social media, yet I have had others telling me their experience / my story. They too are waiting. Lots of rhetoric no action.

ordered 4 November and still waiting , 10 December. Have emailed customer service 3 times, tracking number says in transit but hasn't moved from that in 3 weeks. definitely not recommended and I suspect this is a total con.
Update 19 Dec 2024 Sprayer has actually arrived, box was battered so insufficent packaging (just a plastic bag), I have yet to try using it as the project I bought it for is already done manually. I will try it over the holidays and update

Saw the ad from facebook and seems a good deal and purchased it (that was my mistake!). Says dispatch between 2-8days. But 10days after and still not dispatched!! Emailed their support email and got a response that due to the high demand but it was now packed and ready to be shipped which I will receive a tracking number soon - that was 7days ago. Looking at reviews here, yeah that's accurate. Very poor comms and ads are misleading.
Also, looks like they are using an AI on their replies!! Lol, shameful cons

Ordered on the 26/10/24, still waiting for a delivery. Says it has been sitting with customs since 19 Nov 2024 - yer right.
Aramex & DHL dont have the tracking number I have been given. no surprises there.
Do not order from this company

I ordered on 1st November and have received nothing. I feel like I have fallen for a scam this is shameful what creeps.

Update: seems today all their emails have been shut down! Hope their parents are proud of these fine (not) human beings

update on update. i clearly stated i refused first refund. it was when nearly three weeks later the goods still had not arrived and asked for a refund I was refused. your emails, support, contact us, all bounced back, despite several attempts and others have stated the same. Read your reviews, how many customers not getting the goods or genuine tracking information do you have to get before you actually start apologising instead of making out you are the victim. the latesr tracking number ive been given doesn't work like the last one didn't move for weeks. you cant blame the courier service, if you have that much trouble with one company, change the courier or dont promise quick delivery. I struggle to see how you get so defensive when you offer such lousy service. Stop replying to reviews that we are all in the wrong, do what you promise, supply us with goods in a timely manner and everyone will be happy.

Would absolutely not recommend this company. I ordered in October and still not received. After three weeks I was told order had been missed and offered either a refund or prompt dispatch. Stupid me took the latter option but still waiting. I was assured the sprayer had been sent but the tracking , when finally provided , clearly shows this wasnt the case. This company seems to think the customer is the only one who should be inconvenienced and refused a refund despite my order nearly two months old and ive had to purchase elsewhere.

Oh no after reading these reviews I have a feeling I should have come here first before purchasing. I ordered 17 November and it's in "transit" somewhere? I do have a tracking number but the 2-8 business days is misleading to say the least. If you ask they say it's a busy time, well that must be all year round as everyone hears the same story by the looks of the reviews. 100% regret.

UPDATE: 20 December - Finally arrived, nearly 5 weeks!

Improvement advice: Change delivery process and be transparent about how long delivery actually takes.

DO NOT TOUCH IS A CON
Never received the product .
No sign of refund I was promised
Was subjected to credit card fraud on same day as purchase .

No product, they reply to emails with excuses. Need to be closed down ASAP.

Same as the other complaints here. They did agree to refund me several weeks ago. Still waiting.
Should've noticed their email address is a gmail one so likely they've done a runner by now. No physical address on website. Need to be closed down!

Response to their reply:
2/11/24 Ordered and paid for product
22/11/24 I emailed inquiring about non arrival
23/11/24 Received reply from Ezisprayer at a GMAIL address offering fulfillment or refund.
I replied same day asking for refund.
Despite their claims, I have heard nothing further from them despite 2 more follow up emails by me.
As of right now (10 December 11.20am) I have NOT received the refund they claim to have paid. 17 days have past since they claim refunded.
The facts remain as stated earlier, I have contacted my credit card provider and requested chargeback and have strongly advised that Ezisprayer needs to have their merchant facility cancelled.

Same issues,as others who have brought the sprayer , payment made 28th October, it's now the 9th of December, all yr told is it's in transit, I hope I haven't been scammed out of 113 dollars, buy off temu instead , you took my money, it's your business that's going to suffer from poor feedback due to poor delivery times, you should be following it up with the courier company, looks like your trying to blame the customers that are trying to support your business, sort it out .jez even the reply looks like it's ai generated