The software is amazing. The biggest improvement i would love to see to make it perfect is an app for android. Having to open the browser to check for missed messages can be a pain an easily forgotten... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They saw the word "ammo" in one of our texts and locked the account. I haven't been able to talk to anyone about it or get anyone to respond to and email or online chat. There customer service is aw... See more
Company replied
We use these programs as part of our yearly maintenance routine. Since we only need them twice a year, we have the flexibility to pause the software and pay a small fee to keep our access. This way, o... See more
Company replied
We’ve had a great experience working with EZ Texting. Their team is incredibly helpful, responsive, and attentive to our needs. They truly care about making sure we’re using the platform effectively a... See more
Company replied
Company details
- #6 of 7 best companies in Telemarketing Service
- #290 of 336 best companies in Software Company
About EZ Texting
Written by the company
Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going.
Secure trusted numbers.
Build attentive audiences.
Craft effective texts.
Start free today.
Contact info
548 Market Street, Suite 44523, 94104, San Francisco , United States
- eztexting.com
The Most Powerful SMS Features Available
3.5
Average
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
double and triple charge
I don't like that to send some messages they charge 3x the credits. If we are paying for credits we should only be charged 1 for 1.
May 27, 2025
Reply from EZ Texting
Hi Samantha,
Thank you for sharing your feedback. We understand how it can be frustrating when some messages require more than 1 credit to send. The reason for this is tied to carrier requirements. Messages with special characters (like emojis or certain symbols), longer message lengths, or MMS formatting can trigger encoding or segmentation that uses additional credits.
For more details, you can check out this help article: https://answers.eztexting.com/s/article/Texting-Credits-FAQs
Also, in the bottom-right corner of the message compose screen, you’ll find a toggle for MMS/SMS message types. In some instances, switching to SMS can reduce the number of credits used.
We want to help you get the most out of your messaging. If you’d like, our team can review your recent usage and ensure your account is optimized for the most efficient sending. Please don’t hesitate to reach out!
Thanks for being part of EZ Texting.
This company will work with you!
This company will work with you in developing a working solution to your texting needs!
June 20, 2025
Reply from EZ Texting
Hi Rex, Thank you for your review. We're thrilled to hear that you've had a positive experience working with our team. Helping you find the right solution for your texting needs is what we're here for!
I still have not received a solution…
I still have not received a solution for one of my users. They are unable to use the product and it continues to be “escalated” with no fix and no follow up
June 18, 2025
Reply from EZ Texting
Hello Kendra, Thanks for your feedback, and we're sorry to hear about the ongoing issue. A member of our support team will be reaching out shortly to follow up on your issue. We’re committed to resolving this and ensuring your team can fully use the product. Thanks for your patience as we work to make it right.
This software is so clunky and many…
This software is so clunky and many texts do not actually get delivered. The customer service is horrible and you have to wait forever to chat with them. There have been so many issues with the service and when I asked for a refund within the 30 days, they didn’t honor their terms of service. I provided screenshots of issues (when their site actually works) etc. I would NEVER recommend. Their credits for texts are super unclear and good luck trying to get help from them in the moment.
June 1, 2025
Unprompted review
Reply from EZ Texting
Hi Mary, Thank you for taking the time to share your feedback. We're truly sorry to hear about the experience you've had. We understand how frustrating service issues can be, and we take your concerns seriously.
We see that you're currently working with our support team, and we’re committed to helping address the challenges you've encountered. Our goal is to ensure your concerns are fully resolved and that you have a clearer, more reliable experience moving forward.
We appreciate your patience and the opportunity to make things right.
The software is amazing
The software is amazing. The biggest improvement i would love to see to make it perfect is an app for android. Having to open the browser to check for missed messages can be a pain an easily forgotten
June 18, 2025
Reply from EZ Texting
Hi Max,
Thanks so much for the kind words! We're thrilled to hear you're enjoying EZ Texting. We’ve noted your interest in an Android app, and it’s something our team continues to keep in mind. In the meantime, you can set up message forwarding in your account to have replies sent straight to your mobile or email. It’s a simple way to stay connected, even when you’re not logged in.
We appreciate you being part of the EZ Texting community!
Childcare Center
Great way to send messages to group of parents and verify if received. Love it!
May 28, 2025
Reply from EZ Texting
Thanks so much! We're thrilled to hear EZ Texting is helping you stay connected with parents and giving you that peace of mind with message verification. Love having you with us!
Great platform
Great platform. Great options. Easy to use. Confirmation reports are a real plus
May 29, 2025
Reply from EZ Texting
Thank you for your feedback! We are thrilled to hear that you find the platform easy to use and are enjoying the confirmation reports.
I had a very good experience from start…
I had a very good experience from start to finish, extremely positive customer service helping me from setup to using EZ Texting.
May 21, 2025
Reply from EZ Texting
Hi Marty, Thanks so much for your review! We are thrilled to hear you had a great experience from setup through to using EZ Texting. Our team is here to make texting simple and successful, and it means a lot to know we delivered for you. Thanks for being part of the EZ Texting community!
Text Maintenance for our Office!
We use these programs as part of our yearly maintenance routine. Since we only need them twice a year, we have the flexibility to pause the software and pay a small fee to keep our access. This way, our customers can still reach out to us if they need anything, and we can maintain an up-to-date database that stays fully compliant with texting laws. It’s really fantastic—so easy and straightforward! We don’t have to worry about any complicated processes or hassles. Everything works smoothly, and it makes our annual maintenance so much more enjoyable and stress-free!
May 21, 2025
Reply from EZ Texting
Hi Boris, Thank you so much for your review! We’re thrilled to hear that the Pause Plan is helping support your yearly maintenance routine in such a smooth and stress-free way. We truly appreciate you being part of the EZ Texting community, and we’re always here if you need anything.
Reply from EZ Texting
Hi John, Thanks for your review! We are so glad to hear that it's been easy to use, and support is here when you need it.
not sure why i pay $80 a month and also…
not sure why i pay $80 a month and also pay for text also maybe this site is not what iam looking for .
May 21, 2025
Reply from EZ Texting
Hi Bert, Thank you for sharing your feedback! We appreciate you taking the time to let us know about your experience.
The base prices of our plans vary depending on how many messages you expect to send each month. This is because the underlying costs can change based on the throughput and volume your use case requires. Message volume can impact your total monthly spend.
We’d love the opportunity to take a closer look at your current plan and messaging needs to ensure you’re getting the best value. If you’re open to it, one of our team members would be happy to walk through your account and see if there’s a more optimized setup for you.
Thank you again for sharing your review.
great tool & great service
EZ Texting has been super helpful for us to reach out to customers, especially with being able to automate messages after-hours. The support team is very responsive and helpful whenever we have questions or if we need assistance setting up new campaigns. Overall very happy with it!
May 19, 2025
Unprompted review
Are you serious?
Is the functionality ok? Yes
Is the UI easy? Not so much.
Do they have customer service? NO, NO, NO.
Avoid if you're serious in any way.
May 6, 2025
Unprompted review
Reply from EZ Texting
Thank you for taking the time to share your feedback. While we do offer customer support through live chat, email, and web meeting, we are sorry to hear that your experience didn’t meet expectations. If you’re up to it, please reach out to answers@eztexting.com so that we can connect and thoroughly address your concerns. We truly value your input and hope to have the chance to improve your experience.
DO NOT EVER USE THIS SERVICE IF PAYING BY ROUTING AND ACCOUNT NUMBER.
I am a small business owner so believe I do not like leaving bad reviews but this is necessary. We purchased a monthly plan with EZ Texting April 2025. We were never able to use the plan because they claim they could not verify the EIN. I literally copy and paste the information from the letter of registration 3 times. I reached out to customer service which was only available through online. First, Jannah G. Sent on 4/18 followed up on 4/21. No response! Reached out again, 5/6 to ensure the account was cancelled and the refund was issued. Spoke with Crisha A. was asked to wait for an email follow up. I refused it has been too long and I just needed to cancel. Anyway, they canceled the account but refused to refund my payment. They knew I paid with routing and account number which left me to their mercy.
DO NOT EVER USE THIS SERVICE IF PAYING BY ROUTING AND ACCOUNT NUMBER.
I cannot say if the texting service is any good as I was falsely charged for services never approved for use. I will continue to share because small business cannot afford to be scammed.
Response to Review: That is NOT TRUE! I provided the information exactly as it was on the letter. Also, they were not able to provide a copy of the document they claim was sent requesting the information. I actually, replied online to the pending status requesting the verification. In summary, they knew I could not dispute the payment as I used routing and account number. Giving Scam… Why make it so difficult? They definitely called to sell me more services but couldn’t call to move verification along.
May 5, 2025
Unprompted review
Reply from EZ Texting
Thank you for sharing your experience. We’re genuinely sorry to hear that the registration process with EZ Texting did not go as expected. We understand how frustrating that can be.
To help clarify, carrier registration is a requirement imposed by all major mobile carriers and is a necessary step to ensure message delivery and compliance with industry regulations. In some instances, rejections can happen due to a mismatch in the information provided. To help resolve this, our team reached out to request a copy of your documentation, as it appeared there was a mismatch. However, we did not receive the information needed to move forward. Your account has since been canceled as requested. After a full review, and in line with our refund policy, we’re unable to issue a refund.
We want to assure you that our goal is always to help businesses succeed, and if you decide to revisit this in the future, we would be happy to guide you through the registration process.
Thank you again for your feedback. We value the opportunity to improve and better support small business owners like yourself.
Nice service for marketing
April 24, 2025
Reply from EZ Texting
Thank you for your review! We are so glad you enjoy EZ Texting for your marketing efforts.
The platform is simple and so easy to…
The platform is simple and so easy to use. I love this service!
April 24, 2025
Reply from EZ Texting
Hi Valerie, Thanks for your review! We're thrilled to hear you love EZ Texting. We're glad to have you with us.
Not user friendly
Not user friendly. Support is hard to reach, and there's not a user "Help" or "FAQ" interface.
April 24, 2025
Reply from EZ Texting
Hello Dr. J, Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share. You can access the Help Center in your account by clicking the help icon in the upper right corner and selecting “Help Docs’ from the menu. Here you will find a variety of how-to resources and FAQs to guide you.
You can reach support 7 days a week by using the live chat feature, submitting a ticket at eztexting.com/help, or sending an email to answers@eztexting.com. We typically respond to and resolve issues within a day, however, some issues may require further investigation to ensure we’re providing the best possible solution. Please don’t hesitate to reach out. We’d love the chance to better understand your experience and see how we can improve it. Thanks again for your feedback.
When it works it has been effective…
When it works it has been effective however sometimes the texts don't go out on the specified time and that for us is vital t our marketing strategy.
April 24, 2025
Reply from EZ Texting
Hi Angela,
Thank you for your feedback. We're glad to hear EZ Texting has been effective for your marketing efforts, but we’re sorry to hear about the issues you’ve experienced with scheduled messages.
Timely delivery is crucial, especially when messaging plays a key role in your strategy. While most messages are delivered promptly, occasional delays can occur due to factors like carrier congestion or message volume. We’d appreciate the chance to investigate this further. Please reach out to us at answers@eztexting.com so we can help resolve the issue. Thank you again for taking the time to share your feedback.
We use it for our church members
We use eztexting for communicating with our church members. It has been a wonderful way to inform people of announcements, prayer requests, etc WITHOUT the headache of getting bogged down in lengthy text message group chains.
April 15, 2025
Reply from EZ Texting
Hi Dana, Thank you so much for sharing your experience! We're happy to support your church’s communication and so glad to hear that EZ Texting has helped simplify how you share announcements and prayer requests. Thanks again for your review.
Scam meets Incompetency
EZ Texting is where scam meets incompetency. They say they offer support 8am-8pm 7 days a week, but it's an abject lie. There is weekend "support" but the support agent will just open a ticket and make you wait till the next weekday for a response (if you're lucky). There are also many times during the weekdays where there are no agents available and support just disconnects you.
The result, this service not only has blatant lies about their service standards on their website. It is also utterly unreliable if you are planning on sending time sensitive messages since they do not keep the support hours they have posted.
With so much competition in the texting space, I would pick one that is honest and reliable (so not EZ Texting).
April 19, 2025
Unprompted review
Reply from EZ Texting
Hello Joe, Thank you for your feedback. We’re sorry to hear about your experience and truly understand your frustration. Some issues, such as compliance-related concerns, may require additional investigation and coordination, which can extend resolution times. We regret that this impacted your ability to get timely assistance. Please know that we are committed to providing reliable, high-quality support to all of our customers. We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.