Rentals Reviews 4

Reply from Rentals

Jan 28, 2026

Here we go again.....

*"We was stuck in a 12 month minimum tenancy" - But stayed at the property for 1 year and 9 months?

*"after a couple of months moving in we noticed the house had a severe damp and mould problem" - it was 7 months after moving in. No mould issues in July 2024 inspection (4 months after moving in).

TENANT MOVED IN 30.03.2024

Inspection 1 - 13.07.2024 - No mould on the report (images taken). £2k of roof repairs had been booked in however.

Inspection 2 - 31.07.2024 - No mould on the report (images taken).

TENANT REPORT - 28.10.2024 - Image of 3 small isolated "damp areas," approx size of a hand. No images of any black mould.

TENANT REPORT - 03.01.2025 - Black mould appearing around the small bedroom window. On the image sent by the tenant themselves, you can see heavy condensation on the internal glass of the window caused by tenant lifestyle and lack of ventilation. Image of bathroom window. There has been water ingress from the guttering so trades were appointed to fix the issue. Again its worth noting that on the image sent by the tenant, heavy condensation can again be seen on the internal glass of the window.


Inspection 3 - 31.08.2025 - No mould on the report (images taken).

TENANT REPORT - 30.10.2025 - Tenant reported mould issues. Inspection carried out within 3 days.

Inspection 4 - 02.11.2025
-Living room near skirting board left of the window in the front room, and spots above this going to the ceiling. Meter reading shows 20.0.
-Black mould isolated on the left hand and right hand side of the back door at the very bottom. Meter readings 17.8 and 20.2. Cause is warm air hitting a cold spot on the wall. Solution? 2 minute clean of the small area.
-Black mould starting to form on the bathroom ceiling. Images show condensation on the internal window due to lack of ventilation. Meter readings 17.1.
-Rear bedroom. Mould can be seen on a cupboard door and on the cold points around the window. tenant has cloths drying in this room. Windows are closed. Tenant has also been provided with a dehumidifier.

*MAINTENANCE TO TENANT EMAIL 19.11.2025 - we requested access to complete a mould clean due to the previous inspection.

*TENANT MOVED OUT on 29.12.2025, 1 month and 27 days after November inspection.

*In all inspections, washing is seen drying throughout the house on maidens and on radiators with no windows noted to be open at any point on any inspection.

*No mould or mould reports were ever made or seen in inspections during the summer months, only in the winter when the weather is colder. Condensation on internal windows throughout the property seen on multiple winter visits. Cloths constantly being dried on radiators and maidens on each visit, contributing towards the increase in humidity.


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"When it came to getting the deposit back they basically took the majority of it claiming dirty carpets when the carpets had stained due to how bad the mould problem was in the property"

*As evidenced above, the mould was minor and was being caused by the tenant lifestyle.
*The carpets throughout the property are filthy and ingrained with dirt - Why people walk round houses with dirty shoes on I will never understand.
*Kitchen vinyl torn
*General wall repairs required where tenants had put screws, hooks and damaged the paintwork with sticky hooks that had removed the paint. Also a tonne of cable clips to remove throughout the house, no idea what cables the tenants had running around the house but up the stairs, in the bedrooms etc? These had to be removed.
*Oven door is broken
*Main bedroom carpet ripped and freyed to the left hand side of the bedroom window.
*General cleaning required (Tenant should really use bleach in her toilet, rancid).

TOTAL DEPOSIT CLAIM OF £570.00 with £122.30 returned to the tenant.

Reply from Rentals

Jan 31, 2023

LETTINGS AGENCY:

*Updated after the CAPITAL LETTERS RANT. Below updates taken from actual emails/inspections received.
*Updated again after a 2nd rant - we look forward to hearing from your solicitor and will respond once we receive correspondence. Unfortunately with TrustPilot people can leave whatever comments they want without giving proof.

Fortunately we save all tenant communication, whether this is by email or whatsapp, so we are able to answer the above comments with accuracy. From the complaint above it seems that there is only one person who is "Lying" and also only one person who is rude, and that isn't from our side.

*I have searched the posters name and we have 1 Kathryn Wild (name of the postee) that resided in the property located in Bacup between 06.02.2020 & 03.10.2022. The rent was £450PCM and the deposit paid was £450PCM. You received an email on 05.07.2022 stating that your rent would be increasing to £500PCM - you had not had any rent increase for over 2 years. This rent increase would take effect on 06.09.2022, so we gave you 3 months notice.

Answering your above comments:
1/. You were never charged for a pet? Your AST upon review stated £450PCM and you have always paid £450PCM. We had no knowledge of you having a pet? There have never been any emails requesting a pet? You received an email on 05.07.2022 stating that your rent would be increasing to £500PCM - you had not had any rent increase for over 2 years. This rent increase would take effect on 06.09.2022, so we gave you 3 months notice.

While the Tenant Fees Act 2019 bans landlords from charging a higher security deposit for accepting pets, there is nothing stopping landlords setting a higher rent for this privilege.
4 May 2021

2/. The maximum deposit you can legally take is 5 weeks of rent. We took one months rent as your deposit which was £450? We did have to claim £300 from your deposit which was agreed by Keith as you left the house filthy and full of rubbish - "I will take the £150 and leave all the rubbish for you to remove yourself from outside the property. "

3/. All properties are deep cleaned by an external company with all waste removed. In this instance this was missed so as you have stated, an employee for the company removed them whilst you were completing the handover, meaning that you did not "move in" with waste.

4/. Kitchen plinths were not originally in the property (and were not there when you viewed), but were fitted on 09.10.2021. We had an email off Keith on 17.09.2021 stating:

"Currently there are non and it causes a serious draft and heat loss. It has been ok during the summer months but now winter is on its way and with the rising costs in energy prices it would be good to have them in place before the cold weather comes, as I'm sure you'll understand." - So the kickboards were fitted approx 3 weeks after the request.

5/. All properties either have an integrated oven/hob or SPACE to fit a freestanding standard 60cm width oven. Some properties are provided with cookers, some not, this is down to the owner of the property. It is not a legal duty to provide appliances.

6/. On your inspection report dated 19.01.2022 it shows the landing light is loose and a comment stating that the "tenant will fix." - I can only assume that it was yourself or Keith who have told the person completing the inspection this. Your comment was that "you were happy and had no issues."

7/. All issues are reported to a dedicated member of the team and all repairs are completed as quickly as possible.

Reply from Rentals

Jan 31, 2023

We are the agent, not the property owner.
Landlord has spent £2,050 on roofing repairs

Oct 2021 – Tenant advised there was damp in the property we advised to ventilate as it could be condensation. We asked her to clean off with bleach and the report back if it started to return.
Nov 2021 - Tenant reported a small leak at the rear of the property. This was assigned to a local roofing company
10th Nov 2021 – Tenant messaged as the roofer was struggling to get access with her due to her availability.
27th Nov 2021- tenant advised she thought the damp in the bedroom was now being caused by the window and not a leak as there was a gap around the frame.
Dec 21 – A builder was called to point the external bedroom window and fill the bedroom window frame to stop any rain/cold air coming in.
Jan 22 - Roofer attended and fixed leak at rear of the property
Jan 2022 - Builder filled around the bedroom window to stop a draught and carried out some pointing works on the front of the property at the window at the window to stop potential damp.
11th March 2022 - Tenant had a property inspection. No mould or damp was picked up or advised by the tenant. Tenant did not mention any further mould issues. The Inspection report sent to the landlord confirming this.
7th April 2022 - 11th April - Tenant advised the previous leak issue had returned. Tenant had been advised on the 7th April to only email repair issues in and not to send them to the company on WhatsApp as it is easier to keep track of all issues recorded if on email. The tenant had been given this information to only report issues via email when she signed her tenancy agreement in July 2021. The roofing contractor was messaged to contact the tenant (as the previous works were under a guarantee)
11th April 2022 - Tenant reported the rear leak had come back and mentioned mould. No images were sent over. Previous Roofing contractor was contacted to speak with the tenant as the works in January 2021 were under a guarantee.
20th April 2022 - Plumbing works had been carried out to the boiler and radiator.
23rd May 2022 - EPC was carried out by an independent company and given a rating of C.
12th Aug 2022 - The Tenant reported mould had 'come back in the front bedroom.' No image was received and this was not evident in the inspection dated March 2022. As the report was for the front bedroom (new repair) we sent a roofer out - New issue was diagnosed.
23rd Aug 2022 - New Roof repair quote sent to the landlord
13th of Sep 2022 - Roof repairs carried out and invoice sent to the landlord which was paid
19th October 2022 - Damp inspection carried out; all rooms were dry and were tested using a damp meter. We advised the tenant she must be opening windows to ventilate as we could feel moisture in the air from their living style. Tenant advised she didn't want to open the windows because it was cold. Advised she must ventilate as condensation was forming around the bedroom window (which is evidence of moisture in the air (not the walls) causing spots of black mould on the window frame. Advised the tenant we would fill around the windows to cover the brown filler but we could not feel any cold air. 20th October 2022 - Tenant was emailed on the 20th of October confirming our conversation and inspection.
Dec 2022 - Handyman carried out additional caulking around the front bedroom window as the previous handyman had used brown filler.
19th Jan 2023 - Tenant advised the bedroom was still feeling cold even after the second corking. No mention of mould in the bedroom.
21st Jan 2023 - Tenant reported new issue of black mould had formed, image was sent in.
23rd Jan 2023 - The tenant was advised we would contact the roofer to have a look at the new issue.
27th Jan 2023 - Requested the roofer contact the tenant to find out where the new issue was coming from in the front bedroom.