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Rated 1 out of 5 stars

All summer, I've had issues signing in to F1TV. It just does not work whenever I try to sign in. I then contact them, and they managed to update something that solves it for a short time. But s... See more

Rated 2 out of 5 stars

Error codes, can't use multiview without crashing. Steep price for a very poor streaming experience. No fix or possibility to complain, or get any kind of valuable response. Do not recommend.

Rated 2 out of 5 stars

F1TvPro is a joke. I have no issues streaming any other service and I also play games online with no lag issues. But streaming ANY content from their website (because there's no smart TV app) is a pai... See more

Rated 1 out of 5 stars

There is literally no customer service. The streaming quality is appalling. I can stream multiple 8K videos on Youtube simultaneously, but F1TV won't even stream at basic HD - even on a REPLAY. The... See more

Company details

  1. Motorsports Store

Information provided by various external sources

Formula One is the highest class of single-seater auto racing sanctioned by the Fédération Internationale de l'Automobile and owned by the Formula One Group.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

803 reviews

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1.4

All reviews

(803)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The presenters and commentary are…

The presenters and commentary are terrible. Terrible to listen to and even visually. When Palmer or Henchcliff are on it is much better but still not very good. Brundle Jr tries but maybe just needs more time. Very boring personality and not quick on details.

May 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Rubbish & a rip off

Rubbish. Pay to subscribe, but that is not for actual races, just for some idiot to talk. Trying to get the actual race is impossible - I gave up after 2 hours. Useless app, waste of money.

Update: I requested my 4 USD refund and was given an 'incident' number. This website is laughable.

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

The most important job is to provide a…

The most important job is to provide a perfect streaming experience 2 hours every (other) week… they can’t. Customer service act like they are stupid ( check internet connection, restart device) and will answer you after a few days. I recommend to get some cheap IPTV subscription, they do a better job

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

F1TV is to be avoided at all cost

This App comes with Foxtel in Australia. Is almost impossible to sign into.There is no autofill when doing email and passwords, not even @gmail.com or even .com so everything typed. Password is hidden so if you make an error you will not know. So after an hour of frustration and no help Chat Line (aamie did try but she is as confused as I am) I get this on my screen. Is it me or is it ambiguous? "SORRY
We have been unable to link your accounts
It appears you have already synchronised an F1 account with a Foxtel ID." So can they or can they not get me going as they say they cannot link my accounts then say they are synchronised. Same thibg you would think??!!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

We enjoy F1 TV and think it is great…

We enjoy F1 TV and think it is great value for money! Just one question...can you guys please get Ruth Buscombe Divey a stylist? Her hair and clothes are awful, she always looks crumpled and totally inappropriate for a sporting presenter :(

May 4, 2025
Unprompted review
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Rated 1 out of 5 stars

I am close to canceling my…

I am close to canceling my subscription.
they do not support any type of casting. also there aren't apps for Samsung and LG tvs. so there is no option to watch from your tv except apple tv.

they limited the number of concurrent active devices, and created a new tier to make us pay more, they have created some stupid features that no one cares about, but they haven't figured out how to watch F1 races on TV.

May 3, 2025
Unprompted review
Rated 1 out of 5 stars

Incompetent and unwilling…

Most incompetent, badly organized and unwilling 'support' team that I ever encountered in over 20 years. I will spare anyone the details. These guys suffer from amnesia with the employee processing the case changing every 5 minutes without any recollection of what went before, and it takes them 3 days to respond to the most simple questions. There is an utter unwillingness to seriously help, however they do follow just about everything in the book called 'how to mislead and fool my customers'.
Don't waste your time in dealing with these guys; getting a man to land on Mars is much, much easier...

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

If there could be a 0 stars

If there could be a 0 stars, this would be it.
The app works on Apple gear and so far nothing to argue about it… BUT -
F1TV sends phishing-like emails to their users, asking for payment details even if the subscription is not direct but via other platforms.
When complaining, the user is faced with reality - support is outsourced, poorly trained and not interested in providing service.

March 25, 2025
Unprompted review
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Rated 1 out of 5 stars

The customer service is truly something…

The customer service is truly something else, in the worst way. To quickly start, support does not seem to be trained in new updates and feature; I had a question about a premium subscription feature, which ended with me and support spending an hour or more together trying to BOTH find the answer. They genuinely had no clue and kept giving me conflicting answers.

Much worse, though, was when I upgraded from pro to premium and never received a promised refund for the pro subscription. After over half a month of pestering them (and getting no-answers back) they randomly cancelled my entire subscription with no explanation. When I questioned them about this, they would veer around it and change the subject. They also refused to reinstate the subscription (to clarify, I never wished to cancel it) and told me to resubscribe for full price – I had upgraded with a voucher. They have seemingly no interest to help you, but all the interest of draining your bank of money.

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Really poor

Really poor. Slow responses. A subscription service they are fast at debiting me for though.

Yet I can’t access the races from Australia. I’m Australian. I work FIFO to NZ.. They allow me to see the pre and post race. But no sprint or races for China.

How can a World sport not allow me access in my region.

The real issue, is it’s been days back & forth and they ask me a question then 24hrs for them to respond. Asking me for Error messages. There are none, as I can’t access the episode at all.

They say I can use live chat , but it’s a bot. It only answers with FAQ’s.

SOOOOOO FRUSTRATING

March 23, 2025
Unprompted review
Rated 1 out of 5 stars

Can't access the 'Race in 30' replay…

Can't access the 'Race in 30' replay for China, despite being a subscriber and able to watch it for Australia. Reached out to support who clearly don't even know the features of their own service, as they keep saying I can't access the live race in the UK!

March 24, 2025
Unprompted review
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Rated 1 out of 5 stars

F1: The Very Hungry Caterpillar

F1 doesn't seem to earn enough money already. Prices went up quite a bit and this morning I found out that the native Firefox browser is not supported anymore. Since I work on an old OS, I could not install the latest supported browser. So, higher prices and a broken website which should work on all platforms for the price paid for this service. After this subscription period I will say goodbye to F1. I am not a walking wallet, I am a fan of the sport. Shame that F1 views that differently.

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

They forced Dutch viewer into a monthly…

They forced Dutch viewer into a monthly subscription removing the yearly option. Raising the prices from 69 per year to an astonishing almost 12 euro per month (142 per year). Matching ViaPlays offer. Which they made a deal with.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Scam subscription website

F1 TV decided to remove the cancel subscription button for some reason in a highly illegal move. DO NOT subscribe to their services because you DO NOT have the option to cancel like you used to before 2025.

March 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Was a happy customer for years but upon renewing my subscription

Was a happy customer for years, and happy with the subscription price of €65 a year. In november received an email the yearly price would go up to €95 a year, a hefty price increase. But the (unannounced) payment request from F1 in december bounced, probably because the funds on the debit card were not enough. Had I known I would have made sure there were enough funds on the card.
But because of this they immediately cancelled my subscription. And even after contacting support they are not able to fix this. Which is terrible customer service really.
The only option now is to get a monthly subscription for €11,90 per month (€142,80 a year) which is more than double the old price, so thanks but no thanks.
They lost me as a customer, would not recommend!

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

After many many years of being a loyal…

After many many years of being a loyal subscriber I just received a price increase of 50% for my yearly F1 TV subscription. Why? Because they offer something that I never asked for but most of all: because they _can_. Shame on you F1. You've got one less subscriber

January 22, 2024
Unprompted review

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