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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness, politeness, and quick responses. Many people appreciate the efficient and easy service, noting the great selection of games and the user-friendly website layout. However, some customers also noted issues with payments, specifically regarding delays in deposits being credited and withdrawals not being processed in a timely manner. A few people mentioned incurring unexpected fees on deposits due to currency conversion.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Payment

Customers consistently express significant dissatisfaction with the payment process. Many reviewers report... See more

Website

Clients share positive opinions on the website, with many praising its great games selection, layout, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and professionalism of the support... See more

Service

People report positive experiences with service. Customers consistently praise the 24/7 support, quick issue... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very enjoyable site got loads of games from all ranges I had loads of fun also had big wins very helpful and quick responses from chats would definitely give f7casino a chance for good bonuses and nic... See more

Company replied

Rated 5 out of 5 stars

I was really put off at first when I saw these reviews. But I've been playing for about but I've been playing six seven months now withdrew the other day and I had no problem payment was in my bank th... See more

Company replied

Rated 5 out of 5 stars

Bonuses were really good, seems a good site just went to withdraw funds asked for standard id verification which was accepted and quick, just waiting on withdrawal now, don’t like that you can cance... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service 👏

Great customer service 👏

August 22, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello there, Kiwi!

Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us, especially with our customer service. Your satisfaction is our highest priority, and we’re honoured by your support.

We look forward to serving you again soon!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Excellent service easy to get throu a…

Hey my name is Joseph
Excellent service easy to get through a live chat good communication will to resolve any issue. Recommend this.Casino

August 22, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Joseph!

Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us. We’re especially pleased to hear you found our live chat service and communication helpful in resolving any issues. Your satisfaction is our highest priority, and we’re honoured by your support.

We look forward to serving you again soon!

Best regards,
F7Casino Team

Rated 3 out of 5 stars

Have had a few successful withdrawals

Have had a few successful withdrawals , now I try to withdraw it claims to be paid but no money is seen in bank. Seen others saying they ask for bank statements then still don’t pay so not expecting much

Update payed me out .

August 18, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello there, Alfie!

Thank you for taking the time to share your experience with us, including the update. It means so much to us to know you've had successful withdrawals in the past, and we're so glad that the recent withdrawal was resolved and you were paid out.

Your support and encouragement drive us to continue providing outstanding service. We truly value your patience and look forward to serving you again soon!

Best wishes,
F7Casino Team

Rated 1 out of 5 stars

Dont bother

I fortunately/unfortunately won 100k + and what an absolute nonsense!
I was what was classed as a vip gold+2 member turned over 1.3million in 8 months.
My vip manager did not contact on me when i won.
My withdrawls took longer than normal evidently i couldnt withdrawl and couldnt get hold of my manager.
I managed to withdraw 9k in total
Was kicked off the site for raising issues with their procedures for such wins and management of the situation.
Dont waste your money or time
Sister site reviews all say the same

August 1, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello!

We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible.

As stated in our Terms and Conditions, specifically in Section 7: Withdrawal Policy, Subsection 12, there are established withdrawal limits to help ensure secure and smooth transactions. These limits are in place to uphold the integrity of our platform and to comply with regulatory standards.

Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Derek was amazing .

Derek was amazing .. excellent customer service and a great website to play on
I have had some big winnings!

August 14, 2025
Unprompted review
F7casino logo

Reply from F7casino

Greetings, Mr Hussain!

Thank you so much for your incredible review! We're absolutely thrilled to hear that you find our website a great place to play and that you've had big winnings with us. It’s especially rewarding to hear your kind words about Derek; we'll be sure to pass along your praise to him! Providing excellent customer service and a great experience is our main goal, and your feedback is a wonderful confirmation of our efforts.

We truly appreciate your support and look forward to your next visit!

Best wishes,
F7Casino Team

Rated 5 out of 5 stars

Great site

Great site, great bonuses, great customer service.

August 10, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Peter!

Thank you for your wonderful feedback! We’re delighted to hear you enjoy our site, bonuses, and customer service. Providing a great experience in all areas is what we strive for, and your kind words motivate us to keep up the good work.

We truly appreciate your support and look forward to serving you again soon.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Fantastic service Everytime I speak to…

Fantastic service Everytime I speak to them. Always try’s and help.
Great site

August 9, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Danny!

Thank you for your fantastic feedback! We’re so pleased to hear that every interaction with our team has been positive and that they always do their best to assist you. Knowing you also enjoy our site makes your review even more rewarding for us.

We truly value your support and look forward to providing you with many more great experiences.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

A fantastic website where they look…

A fantastic website where they look after their customers. Easy to use and regular bonuses. Get signed up!

August 8, 2025
Unprompted review
F7casino logo

Reply from F7casino

Greetings, Andrew!

Thank you for your fantastic feedback! We’re delighted to hear you’re enjoying the site and that our efforts to care for our players are shining through. It’s great to know you find the platform easy to use and appreciate the regular bonuses - that’s exactly what we aim for.

Your support means everything to us. We can’t wait to welcome you back for more great moments!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Great casino and very GOOD SUPPORT 👍💯

August 5, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Nikolas!

Thank you for your kind words. We’re delighted to know you’re enjoying F7Casino and that our support team made a great impression. Your satisfaction means everything to us!

We look forward to having you back again soon.

Best regards,
F7Casino Team

Rated 4 out of 5 stars

Very enjoyable site f7casino

Very enjoyable site got loads of games from all ranges I had loads of fun also had big wins very helpful and quick responses from chats would definitely give f7casino a chance for good bonuses and nice wins best of luck mike94

August 2, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Michael!

Thank you so much for your fantastic review. We're thrilled to hear you had loads of fun, enjoyed the wide variety of games, and experienced some big wins! It's also great to know our support team was quick and helpful.

We truly appreciate your recommendation and support - best of luck to you too, and we can’t wait to welcome you back for more exciting moments!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

F7 casino is definitely one of the best…

F7 casino is definitely one of the best I have experienced.
Great selection of games and frequent good wins.
Fast payouts and really helpful support.
Lots of bonus and rewards available often too .
264Dgod

August 3, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Shane!

Thank you for your amazing feedback. We're truly honored to hear that F7Casino stands out as one of the best you've experienced. From our wide game selection and frequent wins to fast payouts and rewarding bonuses - it's wonderful to know you're enjoying everything we offer.

Your support means the world to us, and we can't wait to welcome you back for more exciting moments!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Fantastic customer service there is…

Fantastic customer service there is always someone to talk too plus they have all my favourite games

July 31, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Andrea!

Thank you for your fantastic review. We're so glad to hear our customer service has been there for you whenever needed and that you’ve found all your favourite games at F7Casino. Your satisfaction is our top priority!

We look forward to bringing you even more great experiences soon.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

How do you get on this if your in the uk

How do you get on this if your in the uk

July 31, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Jaden!

Thank you for your message. We kindly encourage you to check our Terms and Conditions on the official F7Casino website for full details regarding access and eligibility.

If you have any questions, our support team will be happy to assist you further!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Nice casino to win

July 31, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Hamdullah!

Thank you for your feedback! We're thrilled to hear you're enjoying your time with us. Your support means a lot, and we hope you continue to have a fun and rewarding experience at our casino.

Best wishes,
F7Casino Team

Rated 5 out of 5 stars

The casino is fun and the support team…

The casino is fun and the support team are always on hand to help me

July 29, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Stephen!

Thank you for your fantastic feedback! We're so pleased to hear you're having fun at F7Casino and that our support team has been there whenever you needed assistance. Your satisfaction is incredibly important to us, and we truly appreciate your kind words.

We can’t wait to welcome you back for more great moments!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Not sure why this site gets bad reviews…

Not sure why this site gets bad reviews ask for a lot of documents but I’ve not had trouble with them yet, bonuses are regular enough and like any site some good some bad. But seems a lot fairer then alot of casino sites

July 27, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hi there, Scott!

Thank you for taking the time to share your honest and thoughtful feedback! We're glad to hear you've had a smooth experience with F7Casino and that you find our platform fair and reliable.

While we understand document requests can feel inconvenient, they’re in place to keep your account secure and ensure compliance with regulations. We're happy to know this hasn’t caused you any trouble.

We truly appreciate your balanced perspective and your support — it means a lot to us.

Best regards,
F7Casino Team

Rated 5 out of 5 stars

amazing site

amazing site

100% service

July 26, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Daniel!

Thank you for your amazing review! We're thrilled to hear that you’re enjoying the site and that our service has met your expectations fully. Your support truly motivates us to keep delivering excellence every step of the way.

We look forward to having you back soon!

Best regards,
F7Casino Team

Rated 5 out of 5 stars

Customer service are fab always there…

Customer service are fab always there to help out . When needed

July 24, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Steven!

Thank you for your fantastic review!
It’s an absolute pleasure to know you had a great time with us and that our customer service team was there for you when needed.

Your satisfaction is our highest priority, and we’re honoured by your support.
We look forward to serving you again soon!

Best regards,
F7Casino Team

Rated 1 out of 5 stars

Still waiting for money a month later

I have been waiting over a month regarding two £800 withdrawals that have still not entered my account. A total of £1600 has still not been payed to me. I have sent email after email and keep getting the same response that it is being looked into. A month later, I am still left questioning with f7 where my money is. I have provided endless bank statements and have even provided conversations from my bank to prove it is not an error on my end. I am constantly emailing for updates and always get the same response and a month later I still do not have my money! In addition I was told to use a different withdrawal account I did this and again this money has not been payed either £150 this was so there’s a total of £1750 that I am waiting for from f7 and still have none of the money!

June 25, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Becky!
We're sorry to hear that your experience on our website didn’t meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually.
We have contacted you via email and will keep you updated.
Thank you for your patience.
Best regards,
F7Casino Team

Rated 5 out of 5 stars

Great online gaming site gives you…good wins and great help when needed

Great online gaming site gives you loads of bonus rearly helpful when called upon great site 😀

July 1, 2025
Unprompted review
F7casino logo

Reply from F7casino

Hello, Warren!

Thank you for your fantastic review!
It’s an absolute pleasure to know you’re enjoying our site, and we’re thrilled the bonuses and support have been helpful.

Your satisfaction is our highest priority, and we’re honoured by your support.
We look forward to serving you again soon!

Best regards,
F7Casino Team

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