FabFitFun Reviews 3,736

I had read a few reviews about the customer service being poor or non-existent, but my inquiry about an item that wasn't received was resolved quickly and above my expectations! The person I interacted with was friendly, explained the issue and gave me a credit to use for a later order. I'm very pleased!

I really liked my secondbox I got. But their

First box not so muchmy backpack strap is ripped

FabFitFun is the best! I love getting my box every 3 months it is always something to look forward to!

Excellent Customer Care, great product offers and fun experience selecting products.

The crystal bracelet I received in my Winter box broke after wearing it for 24 hours. I went to the help chat feature and had a response that was friendly and had detailed information on how they were going to get me a replacement.

The customer rep quickly solved my request and did what was needed.

Customer service is terrible. It’s always a robotic response and you can never call anyone. They take days to get back to you. They messed up my summer box and completely gave me the wrong items and they did apologize and then by the time they got back to me, most items were sold out so they decided to add a box to my subscription. Next box comes around, usps tells me my address is insufficient and sends it back to FabFitFun. My address was not insufficient, but anyway I try contacting them to get my box in shipping. They take multiple days to get back to me and proceed to tell me an item from my box is now sold out. Where the heck did it go??? I was actively trying to resolve this but they took DAYS. I’m so over this company. I’ve enjoyed receiving these boxes, but it’s one of the most expensive and they clearly have some major work to with customer service.

I had an issue with my box and it was easily fixed along with a courteous and helpful agent on the other end. Very grateful

I got the quickest response from customer support and they resolved my problem by the end of the call. So glad to be back in the FFF FAM again.

I have been using FabFitFun since 2018, I live overseas because of the military and have never had a problem with shipping here until they started to use FedEx. Since July 2024, 5 of 7 packages have not reached me. All three are sitting at a distribution center in Breinigsville, Pa. the one has sat there since Sep 19! While I contacted CS, it has been a pain each time. I have to try and explain I already had a credit and that was what was used to purchase the box. It has been like pulling teeth to get the full refund value or credit value. I am more disappointed because I ordered things purposefully and then never get them. I think this is a scam, one box went to a warehouse and then just turned around and went back to FFF, no notification or anything. I have also had items added to my cart during a sale (after I had deleted them prior to the sale ending). It is like the website resets and puts items back in the cart without me knowing and then I am charged for those items, it is always a surprise. I will be cancelling for sure once my annual is finished.

I love that I can text customer service instead of waiting on hold or searching through emails. She responded in a timely manner and took care of my issue. I have been gone for a while due to an illness but I’m back!!! I missed my FFF family.

resolved the issue

Though I decided against having a subscription, I will say their representatives are incredibly knowledgeable,supportive,and helpful. When I am in a better position,financially, I will most definitely go back and sign up for a subscription again!

I use to have a membership with you and when I saw this deal to get some free things as well, and I said why not. But I have one question, is this sale still going on in December?

I’m very frustrated!! I live in the UK and signed back up with fff for the fall box. I used fff before and they were great so decided to join a yearly subscription. However, the fall box was lost in shipping apparently and never arrived. My winter box which the tracking label was created (8/11 and then shipped on 12/11) has not updated since creating the label. Customer service keep telling me it’s travelling across America in a truck to get to my closest hub and that’s what’s caused a delay. They just did not understand that a truck would not be delivering my box as I live in the UK. A box with a couple of add on’s was dispatched on the same day as my box and delivered yesterday. I asked for tracking and courier details and they provided me with a link to fff tracking. I’ve now spent £100’s and receiving very little and am now thinking that I’ve made a big mistake signing back up.

My wife and daughter signed up and enjoyed the service for a a year. My complaint comes from the fact they both cancelled the service but were still charged the following year. They clearly cancelled the subscription and had documented proof but had to deal with customer service to receive a refund for the unexpected charge. There was no debate they cancelled - it did not feel like a mistake they were charged again.

Great products! Great prices! I’ve price checked several items. The discount we get is significant! Too many choices, unless you love to shop, unless you want something exact, which I often do! Well known brands. Lots of opportunities to try new products too!

I was gifted a yearly box subscription, and added some add ons to one of my box shipments. a few months later this company kept my card info and tried swipping it for another yearly subscription without me signing up for it, nor did they send me an email that they would be billing. This is unscrupulous. Do not buy anything from this company. You can’t even remove your card info from your account on their website. This is theft.

Edited to respond: I never signed up for a subscription. A subscription was gifted to me. You shouldn't try and run someone's card for service they never signed up for!

Customer service skills are top notch. They had my issue taken care of before I was even able to respond to them once they got ahold of me after I asked to be contacted for help.

My problem was met with prompt, efficient, helpful responses. I felt that my issue was important to resolve.