Great clothing and offers - the VIP credit membership is fine as long as you remember to skip the month if you don't want anything. The main problem is trying to speak with a human being if you have a... See more
Company replied
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Review summary
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Reviews shaping this summary
I’m not sure of the quality yes as I haven’t received my leggings but I will admit they are quite expensive £89 for a pair of leggings we will see
Company replied
Followed a promotion, advised first pair free as VIP. Says Evri is free delivery but I was charged £4.49 -In reply to the Fabletics reply: All through the checkout process I was advised delivery wo... See more
Company replied
Very disappointed! Every time I try to use a credit to purchase I am confronted at the checkout to enter a billing address which is clearly shown in my payment details section. I have previously been... See more
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Company details
- Activewear Store
- Couture Store
- Running Store
- Sporting Goods Store
- Sportswear Store
- Sportwear Manufacturer
Written by the company
Co-founded by Adam Goldenberg, Don Ressler, & Ginger Ressler in 2013, Fabletics is a global active-lifestyle brand designed with everyone in mind. It’s the ultimate destination for the world’s best women's and men's lifewear and activewear. With millions of five-star-rated styles, ranging in sizes from XXS to 4X and inseams from short to long, there’s something for everybody—and every workout, no matter how you choose to sweat!
Written by the company
Contact info
210 Euston Road, NW1 2DA, London, United Kingdom
- 020 36953 831
- support@fabletics.co.uk
- fabletics.co.uk
2.6
Poor
19K reviews
Asks customers to review
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Easy to use when click through from ad
Easy to use when click through from ad takes you to that product once confirming sizes
April 8, 2026
Reply from Fabletics UK
Hi Mrs Lucas,
Thank you so much for the five-star review!😍️
We're thrilled to hear you found the ordering process easy - that is exactly what we aim for.
Whether you’re looking for your next workout outfit or something stylish for everyday wear, we are here to provide you with quality pieces that support you without holding you back. ☺️
Welcome to the zone of world's best leggings...and so much more! 💪️
With care,
Lena
Fabletics Team
Disgusting commerical behaviour
Outcome: I contacted my bank NatWest who refunded me both payments totalling £120. Fabletics-why why why are you acting like this?? Why not just be a transparent easy to deal with company and you will get the business. Anyone checking your online reviews before they buy will not buy. It’s not 2006, those sneaky tactics are well in the past.
Hi "Dora"
Still waiting to hear from you...
My daughter ordered some clothes from Fabletics but didn't realise she had signed up for the VIP membership. Two sneaky payments of £60.00 were taken before the payments were stopped. I emailed them, and the copy-and-paste reply didn't address my concerns at all. They simply said the monthly payments were cancelled. Nothing about a refund I requested. Filed a credit card chargeback. Stay away.
April 8, 2026
Unprompted review
Reply from Fabletics UK
Dear Paul,
Thank you for taking the time to share your feedback and for your patience throughout this process. I would like to sincerely apologize for the delay you have experienced with our verification steps. We understand how frustrating it is when things take longer than anticipated, and we are working diligently to resolve this for you as quickly as possible.
Furthermore, I am deeply sorry that our previous communication left your concerns unaddressed. Please be assured that we take your situation very seriously. Our goal is to ensure a fair and transparent outcome for everyone involved, and the last thing we want is for you to feel misled or unheard. We are actively prioritizing your case, and you can expect a follow-up email from us just as soon as we have a definitive update.
Kind regards,
Dora
Fabletics Team
Misleading
I would actually give this company a minus! They are a total rip off. Please DO NOT use them they charge you a subscription with out you knowing. You DO NOT get an email and it COSTS YOU £60 PER MONTH. Which is on an auto renew monthly subscription. You only get between 1st to 5th of each month to pause. If you do not get an email, you do not know!!!! ANGRY 🤬🤬🤬🤬🤬🤬🤬🤬
April 8, 2026
Unprompted review
Reply from Fabletics UK
Hello Caroline,
Thank you so sincerely for reaching out and sharing your perspective with us. I was truly saddened to read about your experience, and I want to offer my deepest apologies for the frustration and stress this has caused you.
We never want a customer to feel caught off guard or uncomfortable with how we operate. While we try to make the VIP details clear at checkout, I completely recognize that our membership model may not feel like the right fit for everyone’s unique shopping needs.
Please know that your peace of mind is our priority, and we are here to support you in whatever way makes you feel most comfortable, whether that is reviewing your account together or helping you move forward with a different option.
We truly value your time and hope to earn back your trust.
Kind regards,
Dora
Fabletics Team
VIP is a scam
It’s a shame I have been a customer for 2years or more I have bought numerous items from them but never pay the full price as it is unrealistic for the product you get, whilst the shape and material is lovely the seems on the leggings end up with holes after a while and you have to sew them! The sale items are never in your size! The VIP membership is a scam, you pay £54.99 every month if you don’t remember to skip for something not worth that! They will refund you a couple of times but after that you have to use your credits and they won’t refund, it’s a shame they would have so many more customers if they didn’t have this VIP scam! I’m now leaving them because of the hassle of having to monitor your account monthly!
April 8, 2026
Unprompted review
Reply from Fabletics UK
Hi Christina,
Thank you for your review.
Firstly, we want to thank you for being our long term member.
We are glad you love the material and shape our leggings give you, but are sorry to hear that seams come apart after a while. That is not the experience we want for our customers, and the leggings should hold up without you needing to mend them. We truly appreciate you calling this out, as it will help us improve.
We're also very sorry for the frustration you've had with sizing availability and the VIP membership. Your feedback on this is incredibly important and something we take seriously.
We genuinely value the time you've been with us, and it is disappointing to hear that this has led you to leave. We'd really like the chance to make things right.
Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
https://help.fabletics.com/hc/en-gb
With care,
Lena
Fabletics Team
Just Thieves
Just Thieves, hidden fees and hidden subscriptions, even if you try to cancel it it won't be easy, they said to me it's cancelled and took £59.99 from me a month later, total *****
March 5, 2026
Unprompted review
Reply from Fabletics UK
Hi Omer,
Thank you for sharing your feedback. We understand your frustration, and we apologise for the confusion.
At Fabletics, we strive to be transparent about our VIP program, providing clear information during the sign-up process and in follow-up emails. When your first order was placed, the VIP membership was selected and confirmed at the checkout. The membership unlocks special member pricing and many benefits:
-up to 50% off regular prices
-full acces to the FIT app ( workouts, programs and challenges)
-free returns and exchanges
-early access to the newest drops
-reward points for every purchase and review
-and many more
Our program is completely free with our skip system-each month you have the option to ‘’skip the month’’ within the first five days of the month.
For more information about the membership, please visit:
https://www.fabletics.co.uk/nmp/how-it-works
https://www.fabletics.co.uk/terms
We apologise for any frustration this may have caused, and we encourage you to reach out to our customer support team:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp: Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
We appreciate your feedback and will use it to improve our services in the future.
Kind regards,
Lena
Fabletics Team
The biggest scam going
The biggest scam going. They lure you in with cheap prices and then count on you forgetting to skip the month and then charge you 55 pounds for a token that gets you a £10 short and t-shirt combo.
April 7, 2026
Reply from Fabletics UK
Dear Robert,
Please accept our sincerest apologies for the frustration caused by these unexpected charges. We genuinely regret that our membership details were not clearer and that we fell short of the transparent experience you deserve. We have already reached out to you directly in hopes of resolving this matter and making things right. Our team is available daily via email, phone, or live chat, and we are committed to working with you personally to restore your confidence in us.
Kind regards,
Dora
Fabletics Team
I found the website very glitchy and…
I found the website very glitchy and hard to navigate. I am only interested in bottoms that are in stock in my size and short. There was no option for this.
April 7, 2026
Reply from Fabletics UK
Hey there,
Thank you for sharing your feedback with Fabletics!
We are sorry to hear about your experience with our website. For a better and smoother experience, we suggest using a desktop and clearing the cache and cookies on your Google Chrome browser. This can be super helpful. You can also contact us, and we will be more than happy to help.
Regarding our designs, we usually restock and offer new styles at the start of every month. Some of our collections are more popular than others, so some of them are being sold quickly. You can use the Favorites list on our website to save the items you like, and we'll notify you when they're back in stock.
We hope that you will give us another chance in the future.
Best,
Steve
Fabletics Team
Fabletics is a scam!
What a scam! I do like the leggings that I have purchased from Fabletics but the whole thing is a scam. You sign up and they charge you £55 each month unless you remember to skip this. I skipped this month and it obviously didn't go through properly as I have still been charged. If it was worth it I wouldn’t mind but Im currently stuck with 3 credits which I would love to use but the VIP special outfits are limited in size, colour and style and I will not use a credit to order something of significantly lesser value then the £55 I have paid for the credit. What is the benefit of this membership?? The VIP special outfits are obviously the last season end of line stock that they are trying to get rid of and a lot of items are in large sizes. They take your money up front and then it is very difficult to use it. Very strange business model which seems like a scam. I contacted them to get this resolved and they desperately try to get you to stay with the membership. Such a shame but for me I may as well order something I actually want from a different brand!
April 7, 2026
Unprompted review
Reply from Fabletics UK
Dear Clare,
Thank you so much for taking the time to share your feedback with us. While we are truly glad to hear that you are enjoying your new gear, we were genuinely saddened to learn about your disappointment regarding our business model. Please accept our sincerest apologies for any frustration this has caused you.
Our goal is always to be as transparent as possible about the VIP program by providing details during the sign-up process and in our follow-up communications. When your initial order was placed, the VIP membership was selected and confirmed at checkout. We do offer a guest checkout option for those who prefer to shop without a membership, though it does not include access to our member-exclusive sales and discounts.
That being said, we truly hear your concerns and understand that the structure of our membership may not align with everyone’s personal shopping preferences. We never want you to feel stuck, which is why the membership can be canceled at any time. We would be more than happy to personally review your account with you, discuss your options, and support whatever decision feels right for you.
Please do not hesitate to reach out if we can assist you further or answer any other questions. We appreciate your patience and truly hope to provide you with a much more seamless and stress-free experience in the future.
Kind regards,
Dora
Fabletics Team
I cancelled my membership to avoid…
Edited!
I cancelled my membership to avoid being charged, but I was still charged.
Initially, customer support only provided a generic policy response and then stopped responding, which made it feel like I was being ignored.
However, after some time, another representative got in touch and handled the situation properly. In the end, I received my refund.
The outcome was eventually resolved, but the process and initial support experience were disappointing.
Requested membership number:478571670
April 7, 2026
Unprompted review
Reply from Fabletics UK
Hi Zsolt,
Thank you for sharing your feedback. We’re truly sorry that our service didn't meet your expectations.
Regarding cancellations, we do have a 30-day cancellation policy, which means the cancellation becomes effective 30 days after you submit your request. While the process itself is straightforward, we understand that the timeframe can feel frustrating.
We advise members to skip the month if their notice falls within that window.
We are glad to hear the issue was resolved, and you received a refund.
We are at your disposal if you need any further assistance.
With care,
Lena
Fabletics Team
Caught in auto renewal clause because…
Caught in auto renewal clause because they changed the terms of their cancellation. It's more 30 days to take effect locking you into paying the 59.99 subscription fee. When using your credit the prices are so inflated and if you are not using the credit it would cost a fraction of the price. Absolute robbery by this company. Such a great product but sad to see a company being greedy and tricking people into auto renewals. I won't be returning to fabeletics sadly. You've lost a customer that's been buying for years!
April 5, 2026
Reply from Fabletics UK
Hello!
Thank you for sharing your feedback with us. We are very sorry to hear about your experience.
I would like to explain that when you request a cancellation, we inform you about our 30-day notice period. Regarding the membership itself, the subscription can actually be maintained entirely for free. Even if you are charged certain amount, the great thing is that a Member Credit is worth up to £80, which means you can redeem it for any single item or even a two-piece outfit from our website.
Once again, we sincerely apologize for the inconvenience. If you need any further assistance regarding your account or your credits, please feel free to contact us via chat, email, phone, or WhatsApp. Our customer support team will be more than happy to assist you.
You are welcome to rejoin at any time: we would love to have you back! We truly hope this helps improve your experience with us. We will use your feedback to improve.
Kind regards,
Steve
Fabletics Team
Bad business... Would never recommend
I bought from Fabletics then they took a payment from my account for a membership £59.99 ... I cancelled & then they took it again.
Trying to speak to anyone was ridiculous & trying to get an answer I was pushed from pillar to post.
I would never recommend buying anything from them & never will I use them again... Disgusting
April 6, 2026
Unprompted review
Reply from Fabletics UK
Hi William,
We’re sorry to hear about your recent experience and appreciate the feedback. This is definitely not the level of service we strive for.
Regarding your cancellation, our policy requires 30 days' notice from the date of the request. The month should be skipped in that period, and we inform our members to do that.
While the process itself is straightforward, we understand that the timeframe can feel frustrating.
We would really appreciate the opportunity to review your account and ensure everything was handled correctly.
Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp +442038689408 : Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
Kind regards,
Lena
Fabletics Team
Hello from the UK,Lovely experience to…
Hello from the UK,Lovely experience to shop with you guys and being a plus size girly it was so nice to shop in confidence with so many beautiful sets with different size options available too,I’m super excited for the items to come Thankyouu!
March 5, 2026
Reply from Fabletics UK
Dear Shermaine,
Thank you for your awesome review! This was such a joy to read! 😍️
It truly means a lot to us that you felt confident and comfortable while shopping. Creating styles that celebrate every body shape and size is exactly what we strive for.
We hope you'll absolutely love everything you've chosen.
Thank you again for your kind words, and for being part of the Fabletics community! 💪️
With care,
Lena
Fabletics Team
It is very easy to find something…
It is very easy to find something wonderful on the site to tempt me to part with a VIP credit BUT every time I go to pay I have to re input card details as the checkout does not remember the billing address. It happens every time. Is it me?
April 5, 2026
Reply from Fabletics UK
Hi Petrina,
Thank you for sharing this, we really appreciate you taking the time to let us know.
We're glad to hear that you're finding pieces you love, but we are sorry about the frustration at checkout that definitely shouldn't be happening every time.
We'd really like to take a closer look and help get this sorted, so your shopping experience is smooth and effortless, as it should be.
One of our friendly customer care agents will be reaching out to you directly so we can investigate this and assist you further.
Thank you for being our loyal VIP member, it truly means a lot!
With care,
Lena
Fabletics Team
Good quality clothes, poor user interface
Navigation on their website is awful, making it take 3 times as long as you'd want to choose something. I wouldn't even call it a marketing strategy to make you browse their other items because it's just issues with out of stock sizes and inseams even when you've set the filter. I have however bought their shorts and underwear multiple times and have always been impressed by the build quality. I've had some of the shorts for 4 years now and the only signs of wear is the stamped logo starting to fade and peel, nothing wrong with the fabric itself though. Their method of subscribing to VIP access and being charged monthly for a store credit unless you opt out is definitely weird and a questionable strategy ethically. I've gotten quite adept at remembering to skip the month every time now, but the website is clearly designed to make navigation to this annoying and difficult, with multiple confirmations to skip along with quite a lot of scrolling down pages to actually find each part to click on to do so.
April 4, 2026
Reply from Fabletics UK
Dear Ben,
Thank you very much for taking the time to share such detailed and honest feedback regarding your recent experience with us. We truly value the insight our customers provide, as it serves as a vital guide for us to improve.
I am sincerely sorry to learn that your experience was disappointing and fell short of the high standards we aim to uphold. Please accept our apologies for the frustration caused by the limited stock of your favorite items. While we strive to restock our most popular pieces monthly alongside our new collection launches, we clearly missed the mark for you this time.
On a brighter note, we are so pleased to hear that you are satisfied with the quality of our gear, as our team takes immense pride in the craft skills we provide to our community.
Regarding our business model, we appreciate that our structure may not be the right fit for everyone. Our intention is to provide you with full control over your account, whether you choose to shop as a guest or take advantage of our VIP membership.
We designed the VIP program to offer flexibility and value through personalized recommendations, shipping benefits, and exclusive access, though we understand that the process should feel seamless rather than burdensome.
We are truly sorry that your time on our website was difficult. We would welcome the opportunity to discuss your concerns further to ensure we can provide you with the best possible experience moving forward. Please feel free to reach out to our support team via phone, email, or live chat at your convenience so we can look into this for you personally.
Best wishes,
Dora
Fabletics Team
I needed pocket leggings for padel
I needed pocket leggings , the colours are fab , website v good and sizes explained
Everyone at my gym has swetty Betty boring
These are fab,
Taz hubbard
April 3, 2026
Reply from Fabletics UK
Hello Taz,
Thank you very much for your kind review and for sharing your positive experience with us. We are absolutely thrilled to hear that you are enjoying everything so far. It is a pleasure to have you as a customer, and we truly appreciate your support. We look forward to welcoming you back for your next shopping experience soon.
Kind regards,
Dora
Fabletics Team
Reply from Fabletics UK
Hi Louise,
We truly appreciate your wonderful feedback.
We're thrilled to know that you enjoyed your shopping experience with us!😍️
Our collections focus on fit, function, and fashion crafted to move with you, enhance your confidence, and add a touch of fun to every workout.
We are excited for you to discover what we have in our store for you next. Thank you for being a part of the Fabletics family! 💪️
With care,
Lena
Fabletics Team
Can't Cancel!
I cancelled my subscription in December and remembered to skip in January as suggested and skipped again in February just to be sure. Then I was charged in March!. I've had to make another purchase to use the Credit I didn't want so I can try to cancel again. Whilst I like the lounge products it just isn't good value anymore and seems impossible to exctricate from
April 1, 2026
Reply from Fabletics UK
Hi Linda,
We are genuinely sorry to hear about the frustration caused by these charges, and we understand how upsetting it is to see a charge in March when you thought your membership was cancelled.
This is certainly not the experience we want for our members. While our "Skip the Month" feature is designed for flexibility, it should never feel impossible to fully close your account.
On the other hand, we’re glad to hear you enjoyed the quality of our lounge products, that means a lot!
We would love a chance to make things right. We will reach out to you to review your account and find a solution that works best for you.
With care,
Lena
Fabletics Team
Love the Fabletics stuff
Love the Fabletics stuff. Doesn’t lose its shape. Flattering styles. And I don’t feel guilty because it’s all ethically produced.
April 1, 2026
Reply from Fabletics UK
Hello Blaire,
Thank you so much for sharing your love for our brand and for taking the time to write such a kind review. It means a great deal to us to see our customers satisfied and happy with their purchases. Our team works very hard to ensure that we consistently deliver the highest quality products, so your feedback is truly appreciated. We are grateful for your support and for choosing to shop with us, and we look forward to serving you again in the future.
Kind regards,
Dora
Fabletics Team
A serious con
A real con. I do not know how they get away with it.
When you buy your ‘good value’ sportswear, you end up with a membership that then costs £60 a month. I struggled to cancel (the cancellation is hidden in the depths of the website - ended up using AI to guide me through cancelling). They say you can skip a month, but there is a very small (4day) window when you can do this and in that window the skip a month button was not valid on my profile. I blocked them through the credit card, but they still took money via paypal, you can’t block them on paypal as they are a monthly purchase and not a subscription
I tried to contact them so I reached out on whatsapp and they only manage 2 messages a day (during which they begged me not to leave and offered ‘special discounts’ to stay) and then don’t finish the cancellation as their working day ended before the issue was resolved. I tried to ring several times to be 20+ in the queue and unable to get through before the line rings off.
Hard to skip the month, in a small window. Once you leave you have to give 30 days notice and they still took money. Blocked through my bank and they got it through my paypal.
The sportswear is not worth the advertised value (cheap at best).
February 1, 2026
Unprompted review
Reply from Fabletics UK
Hi,
Thank you for reaching out to Fabletics. We are very sorry to hear that our VIP subscription was not clear enough, and I would like to explain how our website works.
Basically, we offer a guest checkout for customers who do not wish to become part of the VIP program, as well as a VIP checkout for those who want to enjoy the full benefits of the membership. When our customers check out as a VIP, we ensure our policy regarding the subscription is visible both before and after the order is placed.
We apologize if the skipping process has been inconvenient for you. We try to make it as easy as possible by sending monthly reminders, and we also advise our customers to set a reminder on their phones a method many of our VIPs find helpful. Even if you are unable to skip by yourself, you can reach out to us via chat, email, phone, or WhatsApp, and we will be more than happy to assist you. The "Skip" button is available on the homepage between the 1st and the 5th of every month.
Regarding the delay in messages, we would like to clarify that we are sometimes busier than usual, but please be reassured that we are doing our best to assist every customer promptly. This is why we offer a variety of contact channels as mentioned.
When a customer considers cancelling, we always try to provide options to motivate them to stay, which is why we offer various program benefits that many of our members enjoy.
Regarding the quality of our designs, we offer a wide variation of materials, all of which are designed to withstand both indoor and outdoor workouts. Depending on the design and material, the fit may vary, but the great thing is that you can always exchange or return items that don't suit you.
In any case, we will use your feedback to improve our service, and we truly hope you’ll give us another chance in the future.
Best regards,
Steve
Fabletics Team
Reply from Fabletics UK
Hello, Emma:
Thank you for the review. We are so happy you liked our service. We try very hard to adjust everything, so our members can enjoy every moment spent on the page. We invite you to check our Fitness app, you will see a lot of interesting material.
Best regards,
Alex, Fabletics Team
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