I bought some clothes which were good. But for some reason I was subscribed in a VIP program that I didn’t ask for and they charged me 69,9 euros for the subscription. I tried to contact them twice to... See more
Company replied
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I find the site slow to load and have often needed to hit purchase more than once as keeps coming up with error messages related to payment info or shipping. I contacted you the other day and was told... See more
Company replied
la app ultimamente es un desastre. me llevo unas 4 horas poder comprar ya que se caia, o pedia datos ilogicos etc
Company replied
My first experience of this company was poor. I wrote about it in Trustpilot and they responded immediately. They continued to do so until my problem was solved - so well done Fabletics Espana😀
Company replied
Company details
- Activewear Store
- Couture Store
- Running Store
- Sporting Goods Store
- Sportswear Store
- Sportwear Manufacturer
Written by the company
Cofundada por Adam Goldenberg, Don Ressler y Ginger Ressler en 2013, Fabletics es una marca global de estilo de vida activo diseñada pensando en todo el mundo. Es el destino definitivo para encontrar la mejor ropa de mujer y hombre del mundo. Con millones de estilos calificados con cinco estrellas, tallas de la XXS a la 4X y entrepiernas de cortas a largas, hay algo para todo el mundo y para cada entrenamiento, ¡sin importar cómo elijas sudar!
Written by the company
Contact info
Carrer d'Àlaba, 140 (Piso 7, Oficina 4), 08018, Barcelona, Spain
- support@fabletics.es
- fabletics.es
2.4
Poor
4K reviews
Asks customers to review
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inmrjorable
March 4, 2018
Unprompted review
Reply from Fabletics España
Estimada Gloria,
Nos alegra muchísimo recibir tan buena puntuación por parte suya, muchísimas gracias. Esperamos que siga disfrutando de comprar en Fabletics como socia VIP.
Un Saludo,
Cindy, Fabletics
Good buy
I ordered the leggings that are advertised on Facebook 2 for 25€ to try it out. The only catch is that to be able to use that offer you need to register as a VIP client which means you agree to receive email from fabletics (I recommend to use spamgourmet). You can revoke the VIP membership ONLY BY PHONE CALL.
Other than that, all good. Shipping cost was 3,50€ which is not bad, in total I ended up paying under 14€ a pair which is a good price because the leggings really seem to be good quality.
Also the range of the leggings to choose was wide. I actually was really suspicious at first about the offer but in the end I’m happy, there was no scam and the delivery was in less than a week.
I also contacted the customer service regarding my order and they answered me the same day.
February 26, 2018
Unprompted review
Reply from Fabletics España
Dear Annastina,
It makes us really happy your very good feedback. We're glad to know that you wanted to give our products a try. We hope you'll enjoy your new leggings and as a VIP, we wish you the best experience in Fabletics with our montly new colection, You'll love it!
Best Regards,
Cindy, Fabletics
Great products and great offers
Great products and great offers, especially when you are VIP member.
February 24, 2018
Unprompted review
Reply from Fabletics España
Estimada Estelle
Nos alegra mucho que todo sea de tu agrado, te damos una cordial bienvenida a nuestro programa VIP esperamos puedas disfrutar de nuestras promociones y recuerda que el único compromiso es ingresar a nuestra web entre los días 1 y 5 de cada mes con el fin de conocer nuestras nuevas propuestas, si no deseas comprar nada no olvides que puedes saltar el mes y con esto evitar el cargo por membresía. Si te surge cualquier duda nos puedes contactar en nuestras redes sociales, vía chat en nuestra web y vía telefónica al 932 202 800 será un placer asistirte.
Un saludo
Javier, Fabletics
Muy confortable y favorecedora
February 15, 2018
Unprompted review
Reply from Fabletics España
Estimada Fátima,
Muchas gracias por su comentario positivo y por formar parte de Fabletics. Esperamos que vuelva a repetir pronto. :)
Un Saludo,
Cindy, Fabletics
despues de miles de intentos no me dejo …
despues de miles de intentos no me dejo introducir mi nueva diraccion de facturacion asi que no se si me llegara o no
January 5, 2018
Unprompted review
Reply from Fabletics España
Estimada Vanesa
Lamentamos mucho que te fuera difícil realizar el cambio de la dirección y te pedimos disculpas por los inconvenientes que esto pudiera provocar. Agradecemos que nos pudieras contactar y brindarnos la oportunidad de ayudarte. Te recordamos que nos puedes contactar en las redes sociales, vía chat en nuestras web y vía telefónica al 932 202 800 siempre sera un gusto asistirte.
Un saludo
Javier, Fabletics
Satisfaction
December 5, 2017
Unprompted review
Reply from Fabletics España
Estimada Zari,
Es un placer tenerla satisfecha. Esperemos que continue comprando con nosotros.
Un Saludo,
Cindy, Fabletics
Clothes are always good quality
Clothes are always good quality, fun and different to high street and price reflective of quality.
October 23, 2017
Unprompted review
Reply from Fabletics España
Mrs Williams,
We really appreciate your positive comment. Your great feedback helps us to keep working hard and we will do our best to provide the best clothes with the best quality possible.
Have a great day!
Cindy, JustFab
bug on the website with delivery …
bug on the website with delivery address (not changing to the correct one), had to create a second account to have a correct delivery address.
October 7, 2017
Unprompted review
Reply from Fabletics España
Dear Elena,
Thank you for your comment.
Anytime you have a problem with changing data on your account, feel free to contact us and we can do it for you.
Sincerely,
Eva FL ES
I just love Demi Lovato
September 12, 2017
Unprompted review
Reply from Fabletics España
Bueno dias Lorena
Nos encanta saber que es de tu agrado nuestra colección Demi Lovato espero puedas ver muy pronto nuestra nueva colección de otoño. Gracias por formar parte de nuestros miembros VIP y esperamos llenar todas tus expectativas. No dejes de visitar nuestra página web para conocer nuestras ofertas y propuestas que nuestro equipo personaliza para ti cada mes.
Un saludo
Javier Fabletics
SCAM! HIDDEN SUBSCRIPTION
Scam! Why would a company that offers such nice clothing need to SCAM customers like that? NOWHERE it was made clear to me that it was a SUBSCRIPTION, rather than just joining the mailing list. I ordered online and it did not state anywhere that i would be paying 49.95 euros each month if I didn't 'skip the month' every month or call to cancel. NOWHERE! I am a very careful buyer and I feel so stupid for being scammed. They will argue that it states this in their terms and conditions, but who reads the terms of a clothing website?!?!
I would have been a long time customer and would have considered actually joining the vip subscription if the charge and whole process was made CLEAR to me from the beginning. But this is a big scam and should be illegal to hide such charges from the customers, so I am not using this again, NEVER.
July 17, 2017
Unprompted review
Reply from Fabletics España
Dear user,
My apologies for any misunderstanding about our VIP program. After making your 1st purchase using a VIP promotion, your account is automatically upgraded to a VIP membership. There’s never an obligation to purchase monthly, and you can opt out by skipping during the 1st-5th. Should you forget to skip, a $39.95 credit is placed in your boutique, good toward your next item. Our Fashion Consultants are glad to assist you further if needed. Please reach out to them by phone at 932 202 800. Our lines are open 8AM to 8PM, Monday to Friday.
Cindy FL ES
Reply from Fabletics España
Estimada Valeria:
Muchas gracias por escribirnos y por compartir tu opinión, la valoramos mucho.
Un saludo, Eva
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