FABRICA Reviews 24

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Right from the start we had amazing service for two particular members of Fabrica (Tymour Srouji and Ian Beckett). They were enormously helpful in helping us to decide on which property to buy. Throug... See more

Company replied

Rated 5 out of 5 stars

Madi has been very kind and helpful throughout our experience of buying a shared ownership property. With her expertise, she made our journey a very valuable and easygoing . Thank you all and especial... See more

Company replied

Rated 5 out of 5 stars

My personal experience with Fabrica has been very pleasant. Being in the industry I had an idea of what to expect, but buying a new home for the very first time is something I will never forget. The... See more

Company replied

Rated 1 out of 5 stars

Discovered my extractor fan is going up 6ft in the loft. The contractor put a plastic pipe and taped some loft insulation around it (badly). No condensation trap, nothing. Did not bother with ready ma... See more

Company replied


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3.6

Average

TrustScore 3.5 out of 5

24 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

There aren't enough thanks to give to…

There aren't enough thanks to give to Madi, she has made this journey smooth and well-going. Her guidance couldn't be any more appreciated! She has been patient and tranquil with any questions. The Fabrica team had been and remained professional throughout the process. Madi was exceptionally supportive and had been a great sales executive, I can safely confirm Madi is a very on-going and calm lady!

Overall, my experience truly brought peace and euphoric!

November 9, 2024
Unprompted review
Rated 4 out of 5 stars

Madi has been an exceptional and a…

Madi has been an exceptional and a professional sales executive from the get-go! she's been very calm and patient with all our queries with the purchase, and explained every details of it with ease. The entire team of Fabrica has been exceptional and professional during the whole process many thanks.

September 26, 2024
Unprompted review
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Reply from FABRICA

Hi Lyndon

We're thrilled to hear you've had such a positive experience buying with FABRICA, and Madi in particular. Thank you for your feedback.

Kind regards,
The FABRICA team

Rated 1 out of 5 stars

"Fabrica" just a name they use to…

"Fabrica" just a name they use to disguise themselves as a social housing provider, everything seems great through the purchasing phase but the workmanship quality is poor my home is now 8 years old in this time we've encountered significant damage due to poor workmanship at point of installation.

You get no service from Fabrica and as a freehold owner are shoehorned into their leaseholder dept, not only that we were forced to share communal spaces with their tenants which isn't pleasant when you try to have issues resolved they fall into a black hole never to be seen or heard from again.

I wish I had used a major property developer to buy my home and not the masked social landlord.

January 31, 2025
Unprompted review
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Reply from FABRICA

Hi Sonia

We're sorry to hear that you are disappointed with the service provided. We appreciate your feedback, and are dedicated to making improvements as a business and can only do this by receiving feedback from our valued customers.

Kind regards
The FABRICA team

Rated 5 out of 5 stars

I had such a wonderful experience…

I had such a wonderful experience during my purchase, and I truly appreciated the warmth of the team. Madi was exceptionally supportive, guiding me through the entire process with patience and professionalism. Even though I had a lot of questions, she remained calm and understanding, which made all the difference. I’m really grateful to have chosen Fabrica. Thank you for making this experience so positive! Cheers!

March 27, 2025
Unprompted review
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Reply from FABRICA

Hi Parul

Thank you for your positive feedback. We're so glad you had such a great experience and the Madi in particular was able to help you.

Kind regards
The FABRICA team

Rated 5 out of 5 stars

Fabrica and Madi makes buying a property, a very easy experience..

Madi has been very kind and helpful throughout our experience of buying a shared ownership property. With her expertise, she made our journey a very valuable and easygoing . Thank you all and especially Madi for all her support to us.

February 28, 2025
Unprompted review
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Reply from FABRICA

Hi Maria

Thank you for your positive feedback. We're thrilled to hear that Madi provided such great customer service and helped make your home purchase easier.

Kind regards
The FABRICA team

Rated 1 out of 5 stars

Terrible workmanship even worse inspection

Discovered my extractor fan is going up 6ft in the loft. The contractor put a plastic pipe and taped some loft insulation around it (badly). No condensation trap, nothing. Did not bother with ready made double insulated hose that is readily available. If this was inspected whoever passed it should be ashamed.

February 6, 2025
Unprompted review
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Reply from FABRICA

Hi Ian

Thank you for your feedback, we’re sorry to hear that you’re unhappy with this element of your home. We aim for the highest standards in all of our homes and value all feedback as it helps us to improve.

Kind regards,

The FABRICA team

Rated 4 out of 5 stars

Excellent customer service

I was not looking at buying shared ownership apartment and definitely not in Hounslow, but looking at option of duplex in the town centre caught my eyes. On the day of viewing Madi was our sales representative. She went extra mile and was very helpful She exceeded our expectations with excellent customer service. We were shown multiple apartments to select from and detailed information about facilities.

December 7, 2024
Unprompted review
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Reply from FABRICA

Hi Naved,

Thank you for your positive feedback. We're thrilled to hear that Madi provided such great customer service and you were given all of the information you needed.

Kind regards,
The FABRICA team

Rated 5 out of 5 stars

A Nice Place to Call Home

This development perfectly blends modern living with a sense of community.

The apartments are sleek and stylish, with high-quality finishes. On-site features ensure residents feel safe and well-protected at all times.

Hanwell is a charming area, offering a vibrant yet peaceful atmosphere, with excellent transport links, plenty of green spaces, cafes, and local amenities.

Overall, Hanwell Square is a fantastic place to live, combining modern comfort, security, and a wonderful community vibe. Highly recommended for anyone seeking a high-quality home in a lovely part of London.

November 6, 2024
Unprompted review
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Reply from FABRICA

Hi Iryna,

Thank you for sharing your positive experience. We're delighted you're happy with the apartment features and facilities, as well as the local area.

Kind regards,
The FABRICA team

Rated 5 out of 5 stars

Fabrica is a great company to work…

Fabrica is a great company to work with. The team is really progessional, knowledgable but also really friendly and supportive, iI strongly recommend them.

November 28, 2024
Unprompted review
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Reply from FABRICA

Hi Heidi,

Thank you for your review. We're so pleased that you were happy with the service we provided in your home buying journey.

Kind regards,
The FABRICA team

Rated 5 out of 5 stars

Great experience

The whole process was smooth right from the beginning. From the moment we stepped in to have a look at the property till the time we got the possession. the process was quick.

November 27, 2024
Unprompted review
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Reply from FABRICA

Hi,

Thank you for your positive feedback. We're glad you had a great experience buying your home with us.

Kind regards,
The FABRICA team

Rated 5 out of 5 stars

Spectacular Customer Service

Right from the start we had amazing service for two particular members of Fabrica (Tymour Srouji and Ian Beckett). They were enormously helpful in helping us to decide on which property to buy. Throughout the whole process they were fantastic right up to when we completed. So professional, available, friendly and helpful. We now see them as really good friends.

November 5, 2024
Unprompted review
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Reply from FABRICA

Hi Paul,

Thanks for sharing your positive experience. We're delighted you're so happy with the service provided by Tymour and Ian, and that they helped you throughout the buying process.

Kind regards,
The FABRICA team

Rated 5 out of 5 stars

Great process from start to finish

Great process from start to finish, the marketing team were really lovely and helped me thought out the purchasing process any little question I had about as answered promptly and quickly.

April 30, 2024
Unprompted review
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Reply from FABRICA

Hi Isbah,

Thank you for your feedback. We're thrilled you're so happy with support we provided during your home buying process.

Kind regards,
The FABRICA team

Rated 5 out of 5 stars

A great experience.

My personal experience with Fabrica has been very pleasant. Being in the industry I had an idea of what to expect, but buying a new home for the very first time is something I will never forget. They made the whole process very smooth and straight forward. I was kept in the loop every step of the way, and when I collected my keys, I wasn't just shown around my flat and how to operate things, but I was also walked around the whole development, which was great because I had forgotten some things I was shown when I had the initial viewing.
I have lived here for almost a year now, and any issues I've had have been dealt with quite quickly.
Overall, this has been a really nice experience.

June 30, 2023
Unprompted review
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Reply from FABRICA

Dear Ty,

Thank you for your positive feedback. We're glad the process went smoothly for you and you're happy with your new home.

Kind regards,
The FABRICA team

Rated 1 out of 5 stars

Fabrica are A2 Dominion…look at their reviews

Don’t buy anything from Fabrica…they are A2Dominion masquerading as a new company. Look up the reviews of A2 Dominion and you will see just how awful they are. If you buy a property from them, you will have a lifetime of disappointment. They ignore leaks, sell apartments as “luxury” with a concierge and once the properties are sold get rid of the concierge, they rarely reply to emails and treat all leaseholders like the social housing tenants. If you go and see one of their homes take off the kick boards in the kitchen or bath panel and you will see a handy place where their builders dump their sealant tubes and other builders rubbish.

December 9, 2023
Unprompted review
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Reply from FABRICA

Dear Jan,

Thank you for your feedback, we're sorry to hear that you're disappointed with the service provided. We strive for the highest standards at all of our developments and value honest feedback as it enables us to improve.

Kind regards,
The FABRICA team

Rated 1 out of 5 stars

Do not trust this company

Do not trust this company.

They build poor quality houses and don’t come and fix their snags/defects and con you. We have been here for only a month.
They have left us with lots of problems which they won’t fix after spending a lot of money with them. We are devastated by it all. Been left with chunks out of the floor, cracked sinks, black marks over wall, scratches and scuffed kitchen, handprints from builder, defected tiles, grout missing and the list goes on.
The quality of the house is shocking and just disgusting and then send in their team who end up causing more problems.

Absolutely avoid at all costs!!!!

March 2, 2023
Unprompted review
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Reply from FABRICA

Dear Dominique,

We apologise for the issues you have faced post-move in. We are committed to swiftly resolving snags and are actively taking steps to improve our customer service for better responsiveness.

Kind regards,
The FABRICA team

Rated 1 out of 5 stars

DO NOT TRUST FABRICA

DO NOT TRUST FABRICA! They told everyone + also put it in writing on all the documents that the lease term on The Westlinks development is 999 years, only for us to then find out it is actually only 125 years.. this after having reserved the property and started the broking/mortgage/conveyancing processes! Also, I had to do my own research to raise this matter as otherwise I would have completed and exchanged before I would have found out and it would have been too late! The management won't even assume responsibility for this error so here I am, left with massive disappointment, false hope, wasted time and money and major stresses that I'll have to re-live again if I want to ever get on the property ladder, not to mention that my home move will need to be delayed drastically now which has many consequences! You must be ashamed of yourselves!!!!!!!!!!!

October 6, 2022
Unprompted review
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Reply from FABRICA

Dear Amanda,

Thank you for your feedback and we are sorry for any distress caused. This mistake has since been rectified and steps have been put in place to ensure this does not happen again.

Kind regards,
The FABRICA team

Rated 1 out of 5 stars

Horrendous experience

Horrendous experience. Stay away from professionals who can't spell, don't react to emails, are constantly on holiday, make weird remarks, are racist and generally don't know what they're doing. Been intentionally delayed, just for the property to then be sold to someone else. Thank you, Imran, dodged a bullet by not buying after all.

Was lucky to keep initial mortgage offer and move quickly to another development, where the process was smooth and quick.

July 31, 2022
Unprompted review
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Reply from FABRICA

Dear Ramona,

Thank you for taking the time to provide your feedback. We are sorry to hear that you were unhappy with the service provided and will ensure this feedback is passed on to the appropriate department.

Kind regards,
The FABRICA team

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