Facegift Reviews 

231
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the mugs and their prints, often noting they make perfect gifts. Many people also highlight the prompt and safe delivery, with items arriving quickly and well-packaged. Reviewers express high satisfaction with the overall service and ease of ordering, indicating a strong willingness to use the company again. However, some customers also noted initial issues with product quality, such as items arriving damaged in transit. Despite this, the company's service was often commended for quickly sending out replacements. A few other people also felt that the image quality on some products could be improved, mentioning pictures being too dark, unclear, or smaller than expected.

What people talk about most

Product

People report positive experiences with the product, often praising the quality of mugs and prints, with many... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the overall... See more

Service

Reviewers mention positive feedback about service, with many expressing their intent to use the company... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service First order was damaged in transit but replacement was sent quickly and free of charge and more importantly without damage. An excellent company. Would definitely use them again.... See more

Rated 5 out of 5 stars

Excellent customer service. Evri delivered to the wrong address however Facegift replaced as soon as I contacted them. Lovely quaality mugs for my grandsons with pictures of their puppy onthem

Rated 5 out of 5 stars

My son loved his cup, thank you. Customer service was excellent, the first cup arrived broken but I was sent out a replacement for it immediately. I would 100% recommend this company 😊

Rated 5 out of 5 stars

Great product. The mug arrived with a broken handle and a replacement one was sent out promptly which I have now received intact! The complaint was dealt with very quickly with excellent customer serv... See more


Company details

  1. Gift Shop
  2. Printed Clothing Store

Written by the company

Welcome to Face Gift, a proudly UK-based company, based in the heart of Huddersfield. Recognised for its authentic and unique products, Face Gift is the ideal platform for those seeking personalised gifts that bear meaningful value and create lasting impressions. Established on the grounds of love for individuality and uniqueness, Face Gift has built its brand in offering wonderfully personalised items. Each of our unique gift options is enhanced by photo personalisation—a thoughtful touch that brings joy and nostalgic memories, instantly making the gift more personal and memorable. Our diverse range of items includes mugs, cushions, prints, keyrings, and so much more. The hidden charm of our gifts is that they are designed and produced entirely in the UK, from the first design sketch to the final product, ensuring that you are buying homegrown and quality-ensured products. At Face Gift, our commitment is not only to provide unique gifts but also to deliver an unparalleled shopping experience. That starts with a user-friendly online interface, secure payment methods, and ends with fast, safe, and efficient delivery services. Our corporate mission surpasses mere transactions. We aim to be a part of your special moments, to help you encapsulate beautiful memories within our products, and to bring smiles when your loved ones open the gifts customised by you — and for you — at Face Gift. Face Gift prides itself on ensuring customer satisfaction and is always here to aid you in finding the perfect personalised gift. We invite you to experience Face Gift and to discover the joy of personalised gift giving! Be assured, when you choose Face Gift, you are choosing a deluxe service with high-quality products designed to delight every time. Thank you for your interest in Face Gift - where your photos mould into memories, and the gifts you choose become keepsakes treasured forever!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

231 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(231)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Father’s Day mug

First time I used the company, would use again. Very pleased with mugs, print and photos. Prompt delivery, mugs well wrapped. Pleased with quality, hope it’s ok in the dishwasher as stated.

June 13, 2026
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Rated 3 out of 5 stars

Poor quality photo

Poor quality photo. Finding it difficult to communicate. Company have refunded and once Id worked out how to contact were very helpful.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service
First order was damaged in transit but replacement was sent quickly and free of charge and more importantly without damage.
An excellent company. Would definitely use them again.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy.

I ordered 2 mugs with pets on them and was so happy with what I got! They were presents for family and came in good time. They were packaged well so there was no damage. I am very happy and will definitely order from you again. Thankyou☺️

February 26, 2026
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Rated 1 out of 5 stars

Never received it

Never received it. Still waiting

January 17, 2026
Facegift logo

Reply from Facegift

Hi Arlene, we have not had any contact from you. Please can you get in touch via the contact form on our website we can get this resolved asap for you. I just checked the tracking and it says that evri have damaged the item beyond repair on the tracking link. Please get in touch and let us know if you would like a refund or a replacement sending out. Apologies for the inconvenience. Your item was shipped on time and in perfect condition but unfortunately we cannot control the courier and how heavy handed they are 😔

Rated 1 out of 5 stars

Ordered a personalised t shirt 2 weeks…

Ordered a personalised t shirt 2 weeks ago on behalf of a family member who is not confident ordering online. It has not yet arrived and despite emails being sent by them, they have had no response back yet and been totally ignored. Its a Christmas present and time is running out. Awful company - do not trust them.

December 17, 2025
Unprompted review
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