I went for a facegym workout as a treat for my birthday and it was the worse decision ever, after the session I felt pain and bruise in my cheekbone and jawline. The day after I started noticing imbal... See more
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Failed to honour their welcome discount for an appointment at one of their SpaceNK branch because they “didn’t have the codes available to scan.” Neither FaceGym nor SpaceNK said anything until AFTER... See more
Terrible company. My daughter and I were bought a voucher each at Xmas as we had admired the Facegym while in Selfridges at Manchester. When I tried to book the appointment I was tol... See more
It is absolutely impossible to speak to anyone. There are no phone numbers only a generic email that then responds with generic responses. This is terrible customer service for what should be a v... See more
Company details
Written by the company
The UK's only gym studio for the face. The original non-invasive facial workout training 40+ facial muscles through a range of lifting & sculpting workouts
Contact info
1-4 Argyll Street, W1F 7TA, London, United Kingdom
- info@facegym.com
- facegym.com
2.6
Poor
131 reviews
Hasn’t replied to negative reviews
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Utterly rude!
I went to the facegym in Selfridges London with my wife as a little bday present. I asked the masseuse to apply less pressure around the beard as she was pulling my hair. She started to roll her eyes. I stopped the session and left. Terrible service and will never visit again. Don’t waste your time.
December 18, 2019
Unprompted review
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It works but is pricey + reaction !
Great concept and it always leaves my skin glowing and feeling great. The effect lasts for about two weeks after each treatment. Comfy place and original skin treatments. Would only appreciate if the beauty technicians would wash their hands before they proceed with the treatment- tbh only saw probably like one do that... certainly needs improvement, considering one treatment amounts to about £100 on average?
Other than that it’s definitely one of the best places to get facials these days..
EDIT - I have not visited for ages after I had a reaction to one of their creams/facials/ no one really knows what it was? my eye was all sore with massive red circles around it ... also, the 'professional' didn't wash her hands that day before the treatment started so it makes me wonder that the dirty hands had something to do with it ... better hygiene standards would be great! Refund was provided after I had shared photos, so the customer service was good overall...
September 12, 2019
Unprompted review
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