FacemasksclubReviews 

71
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Unfortunately, I did not receive my order of the Korean sheet masks set (Box Of The Month). I paid for it upon purchase but ended up receiving a refund weeks later. Despite contacting customer support... See more

Rated 1 out of 5 stars

Signed upto their monthly subscription on the 22nd September 2022 (Order #2105). Two weeks had passed and my order had still not been fulfilled despite my money being taken. I messaged customer servic... See more

Rated 5 out of 5 stars

I loved my first box, it came within a few days of placing my order and the facemasks are amazing. I have a couple of beauty subscription boxes but this one is by far the best, customer service is fan... See more

Rated 5 out of 5 stars

I have the 5 masks a month subscription, and I love receiving it, it's a monthly treat. Each month they come wrapped beautifully with a hand written note which is a lovely touch. Occasionally you get... See more

Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry

Information provided by various external sources

Established In 2019, Facemasksclub Set Out To Curate Beautiful And Effective Skincare Subscription Boxes For All Skin Types Without The Premium Price. Based In The UK, We Aim To Deliver High Quality Sheet Masks For A Price That Suits All! We Offer A Range Of Boxes, Which We Fill With Handpicked Masks Each Month, And Deliver Directly To Your Doorstep, With Free UK Shipping!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(71)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Lovely presentation with Christmas…

Lovely presentation with Christmas paper and a little Christmas confetti. Personal touch of adding my name on a little gift tag. I love sheet masks and was not disappointed with selection.

December 30, 2020
Advertisement
Rated 5 out of 5 stars

Absolutely loved the masks for this…

Absolutely loved the masks for this month, very festive, and also thank you for the yankee candle wax melt as well as a little festive treat, room smells nice from the wax melt as well as pampering myself with a sheet mask

December 21, 2020
Rated 5 out of 5 stars

I loved it

I loved it, it was beautifully packaged like a Christmas present, loved the Christmas theme, I would not change anything.

December 15, 2020
Rated 5 out of 5 stars

I am really happy with the service!

The delivery was very fast, despite difficult circumstances and the Christmas season. The products were top and the packaging with a lot of love in detail.
I am really happy with the service!

Thank you and best regards,
Andrea from Switzerland

December 15, 2020
Advertisement
Rated 5 out of 5 stars

Face Masks

Thought I'd give this subscription a go after watching an unboxing on YouTube and I'm so glad I did. I've received two boxes so far and they're so wonderfully packaged with a handwritten note, I've loved opening both that I've had and will continue to subscribe!

December 14, 2020
Rated 5 out of 5 stars

Amazing

Amazing. Once again a fabulous selection of beautiful sheet masks. Cannot tell you how excited I get each month when i receive my subscription box . Thankyou

December 2, 2020
Rated 5 out of 5 stars

Awesome!

I adore this subscription! I’ve never had to contact customer services until this month. Unfortunately I didn’t receive my box at the beginning of the month so emailed CS to ask if there was any delay etc. Chris got back to me super quick to advise there had been no delay from their end and the box had been sent but would get another box sent out to me. I received the replacement box within a few days with a personalised note apologising for not receiving the first box, even though it wasn’t their fault (more Royal Mail) as well as adding a few extra goodies. I seriously love this box and look forward to receiving it every month. My only wish is they offer another subscription with more face masks .. maybe in the future :-)

November 23, 2020
Advertisement
Rated 5 out of 5 stars

K beauty love!!!

I love receiving my face mask subscription box every month. It's packaged so sweetly, confetti stars, neatly wrapped and a cute personal message. The selection of sheet masks (I receive 5) is great and very affordable.
This month in my package I received an Etude House sheet mask, I can't wait to try it.

October 9, 2020
Advertisement
Rated 5 out of 5 stars

I wasn’t sure what to expect but I…

I wasn’t sure what to expect but I received a good variety of face masks and as it was my first box I also received a free one! It was beautifully packaged and felt like a treat receiving the delivery! Would highly recommend.

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Very pleased with my first subscription box from the Face Mask Club. Such great value and different ones that you don’t see in the shops. I have very sensitive skin and have used a couple already with no problems. I am one for taking up a subscription and then cancelling a couple of months later as I don’t find them value for money if you don’t use everything in the box but I won’t be cancelling this box!

September 25, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look