Façonnable Reviews 6,823

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, elegant tailoring, and attention to detail. Many people appreciate the accurate representation of items on the website and the overall comfort and style of their purchases. The delivery service is frequently highlighted as fast and efficient, with customers receiving regular updates on their orders. However, some customers experienced issues with their orders, including discrepancies between product photos and the actual items received, or unexpected customs charges. A few other people also felt that the quality, while generally good, has declined compared to previous years, and some encountered difficulties with the ordering process or delivery mishandling by third-party carriers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, design, and fit. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the clothing quality, noting that... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the ease of ordering, quick... See more

Service

People report positive experiences with service. Customers consistently praise the amazing, courteous, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product deivered reflects accurately what is on the web-site. I like the products which I purchased, however as a 40 year plus purchaser of Facconable products there has been a definite decline in... See more

Company replied

Rated 4 out of 5 stars

Good quality gear, partic jeans & trousers. Cant fault their products. Importing into UK takes its time, no great surprise tho. Overall, v good.

Company replied

Rated 5 out of 5 stars

I normally shop shoes at Jack Erwin (6 pairs a year). However as of late their sizing is off and their customer service is even worse ! So after getting let down by a pair of espadrille I came across... See more

Company replied

Rated 5 out of 5 stars

1. The quality of the shirt material, and it's manufacture. 2.The speed of delivery, and being updated about each stage was exceptional. 3. I think the Staff at Facconable must be quite exceptiona... See more

Company replied


Company details

  1. Clothing Store
  2. Formal Wear Store
  3. Men's Clothing Store
  4. Shoe Store

About Façonnable

Written by the company

Façonnable is a high-end men's and women's clothing brand founded in Nice, France by Jean Goldberg in 1950. From its old roots as a family tailoring shop, Façonnable has embodied the art of tailoring and skilled workmanship over decades. The expertise lies in the tradition of taking pleasure in wearing beautiful, high-quality clothing, which will always remain the sign of modern chic.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

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Rated 5 out of 5 stars
Façonnable logo

Reply from Façonnable



Dear Yee,

Thank you for your feedback. It is great to hear this.

We strive to offer the best possible experience to our customers and we are happy to see that yours was a lovely one.

Regards,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Excellent ordering and excellent…

Excellent ordering and excellent receiving a lot better than before. Product excellent as usual.

July 4, 2025
Façonnable logo

Reply from Façonnable



Dear Romel,


We appreciate your comments and feedback regarding our products and services.

We kindly ask you to follow our social media profiles.


Façonnable Ambassadors Team 🧭

Rated 4 out of 5 stars

Great fast good quality

Great fast good quality

July 18, 2025
Façonnable logo

Reply from Façonnable



Dear Baldassare,


We appreciate your feedback and value your opinion; we are listening to you!


Likewise, we are happy to hear that you and your family are happy with our products, we strive to offer our customers the most modern designs with the best quality.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Great service

Great service

July 17, 2025
Façonnable logo

Reply from Façonnable



Dear John,


Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Façonnable community.


We wish you a wonderful day.


Sincerely,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Unable to place order five times

Unable to place order five times

Unable to contact via email

Excellent service once the order went through

July 15, 2025
Façonnable logo

Reply from Façonnable



Dear Ray,

Thank you for your comments. We are pleased to know that you are satisfied with the received service when you placed the order. If you wish to contact us via email, you can always do so by using the following email address; assistanceclient@faconnable.com

We wish you a wonderful summer!

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Outstanding service

Outstanding service! Great clothes!

July 16, 2025
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Reply from Façonnable



Dear Jorge,

Thank you so much for leaving your review! We are very happy to hear you are satisfied with the service, and that the clothes received are to your liking.

We look forward to welcoming you back to our online store!

We wish you a wonderful day,
Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Excellent service and the shirts…

Excellent service and the shirts arrived quickly

July 15, 2025
Façonnable logo

Reply from Façonnable



Dear Jesus,

We appreciate your kind feedback regarding our service, and are happy to hear the shirts arrived quickly. We strive for customer satisfaction and we are pleased to receive such a nice review.

Have a great summer!
Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, item arrived as shown in photos online. Quality is quite good , almost as good as it used to be a few years back , when design and materials were perfect. But I’m very satisfied anyway.

July 14, 2025
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Reply from Façonnable



Dear Armando,

Thank you for your comments. We are pleased to know that the overall experience at Façonnable meets your expectations.

We wish you a wonderful summer,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Excellent service and as always top quality

Excellent service and as always top quality clothing. Thank you.

July 14, 2025
Façonnable logo

Reply from Façonnable



Dear Mr. Fisher,

Thank you for sharing this with us! We are happy to hear this amazing feedback.

For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.

Regards,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Very quick delivery

Good offering at Discounted Prices, very quick deliveries (after the first experience I ordered again, and the delivery was quick again :-) )

July 14, 2025
Façonnable logo

Reply from Façonnable



Dear Patrick,

Thank you so much for the review, that's wonderful to hear! We're so glad you're happy. It means a lot that you ordered from us again and had another great experience. Thanks for your kind words!

We wish you a wonderful day.

Sincerely,
Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

fast delivery, quality of products

fast delivery, exceptional client service and most important the quality of the items.

July 13, 2025
Façonnable logo

Reply from Façonnable



Dear Valeriu,

We appreciate your comments and feedback regarding our products and customer service, and are very happy to hear about the fast delivery. We strive for customer satisfaction and we are pleased to receive such a fantastic review!

Have a great summer,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Excellent experience

Excellent experience

June 29, 2025
Façonnable logo

Reply from Façonnable



Dear Jihad,

Thank you for your feedback. It is great to hear this.

We strive to offer the best possible experience to our customers and we are happy to see that yours was an excellent one.

Regards,

Façonnable Ambassadors Team 🧭

Rated 1 out of 5 stars

Still no delivery

No delivery and received a message from UPS that the box was empty of items….we shall see if and when this box gets delivered. Always have had delivery issuea with this website and in particular DHL who transfers to UPS.

July 12, 2025
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Reply from Façonnable



Dear Gary,

Thank you for your feedback.

Please accept our most sincere apologies as we aim to offer the best shopping experience possible.

We will be contacting you separately to resolve the issue.

Thanks for your understanding.

Sincerely,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Façonnable Rocks !!!

Excellent quality of materials and workmanship. Great selections. Easy to order. Timely shipments to U.S.

July 12, 2025
Façonnable logo

Reply from Façonnable



Dear Samuel,


Thank you for sharing this with us! We are happy to hear this amazing feedback.


For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.


Regards,


Façonnable Ambassadors Team 🧭

Rated 1 out of 5 stars

I have requested to return on one item…

I have requested to return on one item because the smaller size and then it took more than a month. I still didn’t get refund yet. It’s pretty bad experience.

June 28, 2025
Façonnable logo

Reply from Façonnable


Dear Roger,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We can see that one of our ambassadors contacted you privately.

Thanks for your understanding.

Sincerely,
Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Great brand experience

40 years of great experience

July 11, 2025
Façonnable logo

Reply from Façonnable



Dear Jorge,

Thank you so much for your kind words! We're thrilled to hear you've had a great experience with us for 40 years. We truly appreciate your loyalty and look forward to many more years together!

Have a great summer,

Façonnable Ambassadors Team 🧭

Rated 3 out of 5 stars

Item arrived with bad stain

Item arrived with bad stain
Unable to exchange

July 10, 2025
Façonnable logo

Reply from Façonnable



Dear Andrew,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We can see that you have already been in contact with our online team, who have already reviewed this situation and provided you with a solution.

If you need further information or assistance, please contact us back.

Have a lovely day,

Façonnable Ambassadors Team

Rated 5 out of 5 stars

Been a big fan ...The service is what…

Been a big fan ...The service is what I expected. Prices may be high but they have not change the quality for the past 35 years.....

July 9, 2025
Façonnable logo

Reply from Façonnable



Dear Jean,

Thank you so much for the review.

Having such a loyal customer like yourself leave such kinds words truly means a lot - thank you!

We take pride in having you as such a valuable member of our brand’s community.

To all the good days and experiences yet to come our way.

Sincerely,

Façonnable Ambassadors Team

Rated 5 out of 5 stars

I truly like the shirt

I truly like

July 8, 2025
Façonnable logo

Reply from Façonnable



Dear Mid,

We are pleased to know that your recent online purchasing experience at Façonnable met your expectations.

You motivate us to keep evolving.

We wish you a wonderful weekend ahead,

Façonnable Ambassadors Team

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