www.factorled.com Reviews 

This is actually a Spanish firm and they deliver from there which they are not clear about. Delivery took 2 weeks, and when it arrived it was incorrect. When I emailed, they responded in Spanish (thank you google) and said I should return it to spain at my expense for a refund. I replied that all they needed to do was send me one fitting that was missing, and they never replied again. Very poor service and incorrect fulfilment. They are also not honest about their location. I would avoid them like the plague.

Horrible quality of products. Avoid if possible. Should have trusted the reviews, learnt it the hard way…

I am absolutely furious! If I could, I would give them 0 stars! I should have checked the reviews before placing my order. I sent multiple emails to change my order shortly after placing it, but none of them were even looked at. Now I see why after reading the reviews. I will never buy from them again, not even if they were giving away their products for free.

Have tried on numerous occasions to contact this company as the goods were faulty. I have sent numerous e-mails also and no response at all. I finally did get hold of someone and he requested I sent a photograph of the fault. I did this immediately and still no response. I would not recommend this company as if you do have an issue or fault it is very unlikely you will be able to get this rectified. I have now faulty lighting that cannot be used and no way to return/replace or refund

Disgraceful
They do not inform you about the import taxes. Missing items
If you contact them(email or phone), they will not respond you because they already have your money

Don't get back to you for a refund just send you a product and leave you with it once they have your money.

The order arrived quickly and in good condition, the products are of high quality and hard. I had doubts with my choice to illuminated my Home, and i called the phone number on your site, i attended cordially and helped me choose the best option

Had some LED light profile on order i couldn't get through via email or phone number but still no sign of my order over a month ago.
BUT ANYBODY WHOS IN SAME BOAT AS ME JUST GET IN TOUCH WITH YOUR CREDIT CARD COMPANY OR PAYPAL. UNDER Section 75 of consumer finance act YOU SHOULD GET ALL YOUR MONEY BACK EVEN IF YOU PAID BY DEBIT CARD.

They don't replay on warranty claims. After many emails back and forth I just gave up and bought a new one an other place

Didn't receive the goods and can't contact them.
Tried by email, no answer. By phone no answer.
Sent several RMA's, no answer!

Definitely not recommended!
I tried to call them on the phone, I contacted them on facebook, I sent them e-mails to ask for details... They never answered.
If they are not seriuos form the beginning, I can't trust them.
I bought the products I need by another company.

I ordered iwiik E27 and GU10 LED bulbs and was very satisified with my order. The items were shipped with FedEx and arrived the next week. Very well packages and great smart bulbs.

Ordered despite the negative reviews on here and was pleased with the end result. Admittedly I emailed the address on the website and called the number but couldn't get any response. I then used the message system through "My orders" and got a response immediately.

The light has been fitted and the electricians were impressed with the system and build. I couldn't find anything comparable in the UK for a reasonable price so would recommend. Overall pleased with the result and have ordered more.

Ordered on 31.12.21 and order arrived just 6 days later on the 06.01.22 and items were exactly as described. Was nervous to order originally due to negative reviews so I paid a little extra to pay with PayPal for peace of mind.

Absolute SCAM! Don't buy there! Quality is miserable and if you want to send the items back, you are not allowed - FactorLed says. not according to European law. Legal steps against that company is in process.

Ordered a couple of light bars a couple of months back. After a promising start where I was sent a Spanish tracking number hopes faded as I noted the tracking never moved and the UK reference was invalid.
Their UK phone lines and email address remain unanswered despite many many attempts so I'm left trying to claim the £ through my bank
I wish I had trawled through reviews first as the Spanish review site which has most of the companies reviews smells a little suspect. 100's of 5* 3 word reviews with no mention on the products being purchased.

I purchased a light fitting over two weeks and suppose to be 48-72 hr delivery and still not arrived. I’ve sent emails abs tried calling no answer or reply . Very concerned I’ve been ripped off and they have will not deliver or respond to any my refund. I believe they are a Spanish company which I didn’t realise very disappointed with there service