Factory-Manuals.com Reviews 911

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I hadn't been able to find a manual for the 2018 Kia Soul at all prior to finding this site. The process is a tad bit more involved than buying a paper manual because they need the VIN, but all in... See more

Rated 1 out of 5 stars

I would rate this a zero however it is not an option. Terrible customer service. Don't use this company for your downloads. I attempted to download a file for my Audi A6 and download failed. I attempt... See more

Rated 5 out of 5 stars

I ordered a manual - but unfortunately they were unable to supply it - because of a change by the manufacturer. However - they then refunded me with out me querying anything - so I believe that shows... See more

Rated 5 out of 5 stars

I contacted Factory-Manuals that I needed to replace my manuals. Within one(1) hour, an updated manual was sent to me via email. I downloaded it without any problems. The updated version is more detai... See more

Company details

  1. Car Service

Written by the company

We create factory manuals for your exact car, using your VIN car number.


Contact info

4.0

Great

TrustScore 4 out of 5

911 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Accurate factory manual and great service

They built a factory workshop manual for my late-model Ford. The pdf format is more convenient than the limited use web version from the manufacturer. Shall you require support; they are responsive and helpful. I recommend Factory-Manual’s service.

September 18, 2023
Unprompted review
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Rated 5 out of 5 stars

2015 Kia Cerato wiring diagrams + DTC

I purchased the 2015 Kia Cerato wiring diagrams. They are all that I expected. I did not pay for urgent delivery. They emailed me with the download link within 24 hours. Download was easy and I'm happy with my purchase.

June 13, 2023
Unprompted review
Rated 4 out of 5 stars

Boo for Ford, yeah for Factory-Manuals

The OEM Helm manual uses hopelessly obsolete technology and the on-subscription is pricey for occasional use - Factory-manuals is pretty slick for buying the 3-day on-line access and downloading all the page into a normal PDF, including basic bookmarking.

It was not obvious to me the procedure, so it took some back-and-forth to get sorted out. In the end, I got the downloads fine. Casually looking through the PDFs, they look sufficient but not quite as crisp as, say, pieces of Dodge manual uploads I've gotten on-line to support my other car. The wiring diagrams are mostly terse pictures of connectors, but do include important terminal identification.

Overall, I would say Factory-Manuals is better than the Ford/Helm offering. I'm happy with the product for "curating" Expedition - for diagnosis and understanding the depth of repair needed.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

The service was fast, manual was complete

The service was fast. The manual received was very complete, and seems to completely match my model / year. I am glad someone is in this business of providing good manuals for all of us, as factory manuals, through the dealerships, seem nearly impossible to get otherwise these days, valuable service indeed.

July 1, 2023
Unprompted review
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Rated 4 out of 5 stars

Everything is there just as you would…

Everything is there just as you would expect in a shop manual but it is missing an an index that ties the page number of the pdf to the section in the manual

What I did was take about an hour and made my own in an excel/word/txt document. It requires some upfront time but it will save a lot of time in the future.

June 15, 2023
Unprompted review
Rated 2 out of 5 stars

None of the hot links work in the…

None of the hot links work in the manuals. They blame it on the car manufacture. I know thats not correct. Hate companies that are dishonest.

July 11, 2023
Unprompted review
Factory-Manuals.com logo

Reply from Factory-Manuals.com

Thanks for you call us liars.
We did not describe the files as having hyperlinks; we did not promise that. We also explain why, for some models/years, Subaru did not offer functional hyperlinks.
Still, you want to have right.
Yeah, customers always have rights.
We suggest you pay a Subaru subscription and try to save the manual.

Rated 5 out of 5 stars

Great experience with Factory-Manuals

Great experience with Factory-Manuals! I first purchased the repair manual for my vehicle. There was a problem with a few of the hyperlinks. I emailed their support and they quickly responded and corrected the problem. I have since ordered the parts manual and wiring diagrams. I highly recommend Factory-Manuals!

June 18, 2023
Unprompted review
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Rated 5 out of 5 stars

I can't recommend these guys enough

I can't recommend these guys enough. My car was made in Poland, sold in Australia by a manufacturer that no longer exists, with manuals now only available out of America. Despite that Factory-manuals.com dug through the complexities of identifying my engine and obtained the correct manual for me. They were communicative, responsive, and persistent - I couldn't be happier. Thanks very much Factory-manuals.com!

June 4, 2023
Unprompted review
Rated 5 out of 5 stars

Persistence pays!

After a bit of frustration with TIS and after a good deal of help from a Tech person at the Factory-Manuals web site I was able to open, view and actually use the manual for my 2020 4Runner.
Excellent service and help.
Thanks folks!

June 4, 2023
Unprompted review

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