I hadn't been able to find a manual for the 2018 Kia Soul at all prior to finding this site. The process is a tad bit more involved than buying a paper manual because they need the VIN, but all in... See more
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See what reviewers are saying
I would rate this a zero however it is not an option. Terrible customer service. Don't use this company for your downloads. I attempted to download a file for my Audi A6 and download failed. I attempt... See more
I ordered a manual - but unfortunately they were unable to supply it - because of a change by the manufacturer. However - they then refunded me with out me querying anything - so I believe that shows... See more
I contacted Factory-Manuals that I needed to replace my manuals. Within one(1) hour, an updated manual was sent to me via email. I downloaded it without any problems. The updated version is more detai... See more
Company details
Written by the company
We create factory manuals for your exact car, using your VIN car number.
Contact info
82 Wendell Ave. STE 100, 01201, Pittsfield, MA, United States
- +1 917 9206704
- manualsfactory@gmail.com
- factory-manuals.com
Replied to 18% of negative reviews
Typically replies within 2 weeks
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Accurate factory manual and great service
They built a factory workshop manual for my late-model Ford. The pdf format is more convenient than the limited use web version from the manufacturer. Shall you require support; they are responsive and helpful. I recommend Factory-Manual’s service.
The repair manual I received for my Hyundai Veloster Turbo
The repair manual I received for my vehicle was amazing!
Very detailed and excellent instructions.
Great value!
Getting a manual fo VW Passat CC 357
Getting a manual at all which covers the car details.
Excellent communication and assistance…
Excellent communication and assistance to get what is suitable for you.
And reactive!
Dont look further, factory manual is the best choice.
You get what you pay for
The correspondance was very good .
The manuals I got is specifically for my pickup .
I highly recommend.
2015 Kia Cerato wiring diagrams + DTC
I purchased the 2015 Kia Cerato wiring diagrams. They are all that I expected. I did not pay for urgent delivery. They emailed me with the download link within 24 hours. Download was easy and I'm happy with my purchase.
Much better than Subaru's limited access to STIS
Delivered the whole Subaru OEM service manual as promised. Be patient because they need 12-24 hours to render the PDF. 100% I'll be using these guys to get more manual for other cars.
Boo for Ford, yeah for Factory-Manuals
The OEM Helm manual uses hopelessly obsolete technology and the on-subscription is pricey for occasional use - Factory-manuals is pretty slick for buying the 3-day on-line access and downloading all the page into a normal PDF, including basic bookmarking.
It was not obvious to me the procedure, so it took some back-and-forth to get sorted out. In the end, I got the downloads fine. Casually looking through the PDFs, they look sufficient but not quite as crisp as, say, pieces of Dodge manual uploads I've gotten on-line to support my other car. The wiring diagrams are mostly terse pictures of connectors, but do include important terminal identification.
Overall, I would say Factory-Manuals is better than the Ford/Helm offering. I'm happy with the product for "curating" Expedition - for diagnosis and understanding the depth of repair needed.
The service was fast, manual was complete
The service was fast. The manual received was very complete, and seems to completely match my model / year. I am glad someone is in this business of providing good manuals for all of us, as factory manuals, through the dealerships, seem nearly impossible to get otherwise these days, valuable service indeed.
Efficient and the right information…
Efficient and the right information provided
I had an issue downloading
I had an issue downloading, very responsive to my questions, giving answers that helped me find the issue!
I will buy again!
Great Product and Customer Service
The product is great and was easy to download. I received a prompt reply to several questions I had before ordering.
Quick response and solution for my…
Quick response and solution for my issue.
Everything is there just as you would…
Everything is there just as you would expect in a shop manual but it is missing an an index that ties the page number of the pdf to the section in the manual
What I did was take about an hour and made my own in an excel/word/txt document. It requires some upfront time but it will save a lot of time in the future.
None of the hot links work in the…
None of the hot links work in the manuals. They blame it on the car manufacture. I know thats not correct. Hate companies that are dishonest.

Reply from Factory-Manuals.com
Great manual. Worth every penny
The document which I bought is as expected...and more. Worth all the money.
Great experience with Factory-Manuals
Great experience with Factory-Manuals! I first purchased the repair manual for my vehicle. There was a problem with a few of the hyperlinks. I emailed their support and they quickly responded and corrected the problem. I have since ordered the parts manual and wiring diagrams. I highly recommend Factory-Manuals!
Fast and Easy delivery
Fast and Easy delivery. Exactly what I need to make a few repairs on this vehicle.
I can't recommend these guys enough
I can't recommend these guys enough. My car was made in Poland, sold in Australia by a manufacturer that no longer exists, with manuals now only available out of America. Despite that Factory-manuals.com dug through the complexities of identifying my engine and obtained the correct manual for me. They were communicative, responsive, and persistent - I couldn't be happier. Thanks very much Factory-manuals.com!
Persistence pays!
After a bit of frustration with TIS and after a good deal of help from a Tech person at the Factory-Manuals web site I was able to open, view and actually use the manual for my 2020 4Runner.
Excellent service and help.
Thanks folks!
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