FactoryFast Reviews 1,119

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and competitive pricing, often noting that items exceed expectations and are better than alternatives. Many consumers highlight the prompt and reliable delivery service, with products arriving quickly and in good condition, often well-packaged. The overall service is frequently described as outstanding, with people appreciating the efficiency and ease of their experience. However, some customers also noted issues with delivery, including delays, damaged packages, or incorrect items being sent. A few other people also felt that the product quality was not as advertised, describing items as flimsy or cheaply made, and some experienced difficulties with assembly due to missing parts or unclear instructions.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, often highlighting great quality products at competitive... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt and reliable service, with... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two of these in different designs for my bathroom reno. They are holding up well a few weeks after installation and goes well with the chrome accessories (taps etc.) in the bathroom. Before... See more

Company replied

Rated 5 out of 5 stars

The awning we bought is amazing! Great price and looks fabulous!! Better still, the customer service was terrific! Very gracious and extremely helpful! We would not hesitate to buy from this company a... See more

Company replied

Rated 5 out of 5 stars

Thank you Factory First for prompt delivery of our shower screen. When it arrived the wall securing track was bent making it unusable. We contacted yourselves by email with photos and a replaceme... See more

Company replied

Rated 5 out of 5 stars

Great quality products always at a super competitive price. Great range too. Fast delivery also helps. Have bought from FF many times now and highly recommend.

Company replied


Company details

  1. Outlet Store
  2. Awning Supplier
  3. Department Store
  4. Discount Store
  5. Outlet Mall
  6. Shower Door Shop

Written by the company

FactoryFast.com.au – Affordable, Quality Home & Trade Essentials Delivered Fast Shop smarter at FactoryFast.com.au, your go-to Australian destination for premium home improvement and lifestyle products at unbeatable prices. Enjoy fast delivery, reliable service, and great value across a wide range of categories. Explore our most popular collections: Bathroom & Kitchen Renovation: Transform your space with stylish and functional shower screens, kitchen taps, bathroom fittings, shower heads, and kitchen sinks—perfect for DIY makeovers or professional upgrades. Furniture & Storage: Organise and elevate your interiors with quality lockers, home furniture, shoe cabinets, and clothes racks, designed for modern living and compact spaces. Fitness & Wellbeing: Invest in your health with our best-selling Pilates reformers, home gym weights, and fitness equipment—ideal for home workouts and small-space setups. Tools & Accessories: Get the job done with durable mobile scaffolding, hand tools, power tool accessories, and essential gear for every home or trade project. Outdoor & Lifestyle: Enhance your outdoor living with awnings, BBQ accessories, and garden décor that bring comfort and style to any space. Whether you’re renovating your bathroom, refreshing your kitchen, or upgrading your home gym, FactoryFast.com.au delivers the quality, convenience, and value Australians trust.

Built on Trust, Powered by Value

Written by the company

Real service. Real savings. Trusted by Aussies nationwide.
At FactoryFast.com.au, we believe shopping online should feel as reliable as walking into your favourite store. That’s why we back every order with honest service, fast shipping, and fair prices — no gimmicks, no games. From everyday essentials to big home upgrades, customers across Australia trust us for quality they can count on, and prices that make sense. Thousands of 5-star reviews. Decades of experience. 100% Australian-owned. You’re in safe hands with FactoryFast.

Contact info

Trusted by Aussies Nationwide

Quality products, fast delivery & top-rated customer support.

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Good value for money

Good value for money
Efficient delivery

February 24, 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your feedback! We're glad to hear you found it good value for money and that the delivery was efficient. We really appreciate your support. 😊
-The FactoryFast Team

Rated 5 out of 5 stars

Excellent product at the best price &…

Excellent product at the best price & super fast delivery.

February 23, 2026
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Reply from FactoryFast

Thank you for the wonderful feedback! We're so glad to hear you're happy with the product, the price, and the fast delivery. We really appreciate your support and recommendation. 😊
-The FactoryFast Team

Rated 5 out of 5 stars

Good quality

Good quality, fast delivery

February 23, 2026
FactoryFast logo

Reply from FactoryFast

Thank you for your feedback! We're glad to hear you're happy with the quality and that your delivery arrived quickly. We appreciate your support and hope to serve you again soon. 😊
-The FactoryFast Team

Rated 5 out of 5 stars

10/10

We ordered some outdoor blinds for our deck area - there was a great variety to choose from on the website but they actually had exactly what we needed which we were so happy about as it meant we didn't have to go the expensive and time consuming route of getting custom blinds.
In fact, the whole process was unbelievably quick - we ordered and they delivered in just over 48hrs!
We're very happy with the quality, they were easy to put together and install.
10/10 guys!

February 23, 2026
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Reply from FactoryFast

Thank you for the fantastic review! We're thrilled to hear you found exactly the outdoor blinds you needed and could avoid the time and cost of custom options. It’s great to know the ordering process was quick, delivery was fast, and that the blinds were easy to assemble and install. We really appreciate the 10/10 rating and your support! 😊
-The FactoryFast Team.

Rated 1 out of 5 stars

Misleading product title and no return option

Their 'memory foam' dog mattress is part normal foam and part memory foam. It does not specify the ratio but going by rhe weight of the mattress and it a behaviour, I don't think there is much memory foam in those mattresses despite being advertised as 'memory foam' beds.
Furthermore, as they come commercially vacuum packed in small packages, you cannot return the item unless you have a commercial vacuum machine to package the mattress so small that it fits back into the box it came in

Total joke and misleading advertising of their product. Would not recommend purchasing there.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Product was as described. Super fast delivery once order was placed.
Thank you

February 18, 2026
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Reply from FactoryFast

Thanks so much for the great feedback! We're glad you found the process easy, the product true to description, and the delivery nice and speedy. That’s exactly what we aim for.

-The FactoryFast Team

Rated 5 out of 5 stars

Product turned up as was advertised…

Product turned up as was advertised very satisfied and speedy delivery

February 20, 2026
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Reply from FactoryFast

Thanks for your wonderful feedback! We’re so pleased to hear the product arrived just as advertised and that you were happy with the fast delivery. Your satisfaction means a lot to us.

-The FactoryFast Team

Rated 5 out of 5 stars

Easy catalogue to follow

Easy catalogue to follow, good prices, product seems fine. Rapid delivery.

February 20, 2026
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Reply from FactoryFast

Thanks for sharing your experience! We’re glad you found the catalogue easy to navigate, the pricing competitive, and the delivery quick. Great to hear the product is meeting your expectations so far.

-The FactoryFast Team

Rated 5 out of 5 stars

Palermo Recliner Electric Chair

Prompt delivery, reasonably easy to assemble. And everything works. What more could I ask for. Extremely good quality for this price point and better than i imagined it would be. I'm very happy with this recliner. The massage and heat functions are a bonus as well. The massage program has more function variety than i expected and can be adjusted to your individual needs. Haven't tried the heat function yet as its just end of Summer but i expect to give it a workout this winter.
It's nice to see an Aussie company suppling a great product at a reasonable cost.

February 20, 2026
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Reply from FactoryFast

Thank you for such a thoughtful review! We’re thrilled to hear the recliner has exceeded your expectations — especially in quality, comfort, and value for money. It’s great to know assembly was straightforward and that you’re enjoying the massage features, with plenty of options to tailor it to your needs. We hope the heat function keeps you extra cosy this winter!

We truly appreciate your support and are so glad you’re happy with your purchase.

-The FactoryFast Team

Rated 5 out of 5 stars

quick delivery - for exactly what I asked…

quick delivery for exactly what I asked for

February 20, 2026
FactoryFast logo

Reply from FactoryFast

Thanks for the great feedback! We’re so pleased to hear your order arrived quickly and was exactly what you were after. That’s what we love to deliver.

-The FactoryFast Team

Rated 5 out of 5 stars

This company was very prompt with…

This company was very prompt with service and delivery. I had the mat in a matter of days

February 20, 2026
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Reply from FactoryFast

Thanks so much for your kind words! We’re glad to hear your mat arrived within just a few days and that you were happy with the prompt service. Enjoy your purchase!

-The FactoryFast Team

Rated 1 out of 5 stars

Have only received partial order

Have only received partial order. Courier still chasing.

February 19, 2026
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Reply from FactoryFast

We’re sorry again for the inconvenience. Please know we’re actively following this up with the courier and are working to get it sorted as quickly as possible. We’ll keep you updated every step of the way.

-The FactoryFast Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery , love our flag

February 19, 2026
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Reply from FactoryFast

Thanks for the lovely feedback! We’re so glad your flag arrived quickly and that you’re loving it. Nothing better than a smooth delivery and a product you’re proud to show off!

-The FactoryFast Team

Rated 5 out of 5 stars

Flag pole

The flag pole that I purchased is of very poor quality, the slip together joins in the aluminium pole are very sloppy and cause the pole to rattle in the wind. The flag supplied is extremely poor quality. I am using a good quality flag, not the one supplied.

February 19, 2026
Rated 5 out of 5 stars

Abcd

Andretti’s

February 19, 2026
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Reply from FactoryFast

Hi there, thanks for taking the time to leave a review. We’re not quite sure of the details from your message, but if there’s anything you need or any feedback you’d like to share, we’d love to hear from you. -The FactoryFast Team

Rated 4 out of 5 stars

Good experiance.

Good delivery , product is good and a described.

February 19, 2026
FactoryFast logo

Reply from FactoryFast

Thanks so much for your feedback! We’re glad to hear the delivery went smoothly and that the product arrived just as described. It’s great to know you’re happy with your purchase.

We really appreciate your support!-The FactoryFast Team

Rated 5 out of 5 stars
FactoryFast logo

Reply from FactoryFast

Thanks so much for your feedback! We’re glad to hear the ordering process was simple and that your delivery arrived quickly. That’s exactly the experience we aim to provide.

We appreciate you choosing FactoryFast!-The FactoryFast Team

Rated 5 out of 5 stars

Product was exactly as described

Product was exactly as described. Shipping was super quick. Very happy.

February 18, 2026
FactoryFast logo

Reply from FactoryFast

Thanks so much for your great feedback! We’re thrilled to hear the product matched the description and that it arrived so quickly. It’s wonderful to know you’re very happy with your purchase.

We truly appreciate your support!-The FactoryFast Team

Rated 5 out of 5 stars

The product I received was very good

The product I received was very good. I will buy from this company again.
BUT please don’t use couriers they suck. If the items are small enough to mail please use Australian Post

February 17, 2026
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Reply from FactoryFast

Thanks for your kind words about the product — we’re so pleased to hear you’re happy with it and that you’d shop with us again. That really means a lot.

We’re sorry to hear the courier experience let you down. We understand how frustrating delivery issues can be, and we appreciate you sharing your preference for Australia Post. Your feedback is valuable and helps us review our shipping options moving forward.

Thanks again for your support!-The FactoryFast Team

Rated 5 out of 5 stars

I purchased a double wooden clothes…

I purchased a double wooden clothes rack with a cloth basket, the basket had a rip in it and half the screws to put up the clothes rack were missing, mistakes happen, the company was swift to call me and organise a full refund, whilst allowing me to keep the rack, I can fix what’s missing and ripped.
I have to say what a great response and resolution. Very impressed.

February 17, 2026
FactoryFast logo

Reply from FactoryFast

We’re really sorry to hear your clothes rack arrived with a ripped basket and missing screws — that’s certainly not the experience we want for you.

Please reach out to our customer service team at cs@factoryfast.com.au or 1300 760 441 with your order details, and we’ll make this right as quickly as possible.

Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it for you.-The FactoryFast Team

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