FactoryFast Reviews 1,119

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and competitive pricing, often noting that items exceed expectations and are better than alternatives. Many consumers highlight the prompt and reliable delivery service, with products arriving quickly and in good condition, often well-packaged. The overall service is frequently described as outstanding, with people appreciating the efficiency and ease of their experience. However, some customers also noted issues with delivery, including delays, damaged packages, or incorrect items being sent. A few other people also felt that the product quality was not as advertised, describing items as flimsy or cheaply made, and some experienced difficulties with assembly due to missing parts or unclear instructions.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, often highlighting great quality products at competitive... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt and reliable service, with... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two of these in different designs for my bathroom reno. They are holding up well a few weeks after installation and goes well with the chrome accessories (taps etc.) in the bathroom. Before... See more

Company replied

Rated 5 out of 5 stars

The awning we bought is amazing! Great price and looks fabulous!! Better still, the customer service was terrific! Very gracious and extremely helpful! We would not hesitate to buy from this company a... See more

Company replied

Rated 5 out of 5 stars

Thank you Factory First for prompt delivery of our shower screen. When it arrived the wall securing track was bent making it unusable. We contacted yourselves by email with photos and a replaceme... See more

Company replied

Rated 5 out of 5 stars

Great quality products always at a super competitive price. Great range too. Fast delivery also helps. Have bought from FF many times now and highly recommend.

Company replied


Company details

  1. Outlet Store
  2. Awning Supplier
  3. Department Store
  4. Discount Store
  5. Outlet Mall
  6. Shower Door Shop

Written by the company

FactoryFast.com.au – Affordable, Quality Home & Trade Essentials Delivered Fast Shop smarter at FactoryFast.com.au, your go-to Australian destination for premium home improvement and lifestyle products at unbeatable prices. Enjoy fast delivery, reliable service, and great value across a wide range of categories. Explore our most popular collections: Bathroom & Kitchen Renovation: Transform your space with stylish and functional shower screens, kitchen taps, bathroom fittings, shower heads, and kitchen sinks—perfect for DIY makeovers or professional upgrades. Furniture & Storage: Organise and elevate your interiors with quality lockers, home furniture, shoe cabinets, and clothes racks, designed for modern living and compact spaces. Fitness & Wellbeing: Invest in your health with our best-selling Pilates reformers, home gym weights, and fitness equipment—ideal for home workouts and small-space setups. Tools & Accessories: Get the job done with durable mobile scaffolding, hand tools, power tool accessories, and essential gear for every home or trade project. Outdoor & Lifestyle: Enhance your outdoor living with awnings, BBQ accessories, and garden décor that bring comfort and style to any space. Whether you’re renovating your bathroom, refreshing your kitchen, or upgrading your home gym, FactoryFast.com.au delivers the quality, convenience, and value Australians trust.

Built on Trust, Powered by Value

Written by the company

Real service. Real savings. Trusted by Aussies nationwide.
At FactoryFast.com.au, we believe shopping online should feel as reliable as walking into your favourite store. That’s why we back every order with honest service, fast shipping, and fair prices — no gimmicks, no games. From everyday essentials to big home upgrades, customers across Australia trust us for quality they can count on, and prices that make sense. Thousands of 5-star reviews. Decades of experience. 100% Australian-owned. You’re in safe hands with FactoryFast.

Contact info

Trusted by Aussies Nationwide

Quality products, fast delivery & top-rated customer support.

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Good purchase. Courier not so good.

Ordering was easy. Parcel turned up on time and well packaged. Purchase was as promised. But.
I would prefer my parcels delivered to the house rather than left on the fence post 300 metres away from the house completely out of sight and exposed to the weather. This is a courier problem but there is no point in complaining to them.

March 4, 2026
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Reply from FactoryFast

Thank you for your feedback and for highlighting the smooth ordering, packaging, and delivery timing. We're glad the purchase met your expectations overall. We're sorry to hear about the courier leaving the parcel so far from your house and exposed to the weather — we understand how frustrating that would be. We appreciate you sharing this and will certainly take the feedback on board regarding delivery handling. -The FactoryFast Team.

Rated 5 out of 5 stars

Amazing service

Very easy to order online. Quality bedframe. Delivery was extremely quick. Price was excellent.

March 2, 2026
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Reply from FactoryFast

Thank you for the wonderful feedback! We're so pleased to hear the ordering process was easy, the bedframe quality met your expectations, and that the delivery arrived so quickly. It's also great to know you found the price excellent. We really appreciate your support! -The FactoryFast Team.

Rated 5 out of 5 stars

No complaints

No complaints. 10/10

November 14, 2025
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Reply from FactoryFast

Thank you for the great rating! We're really glad everything met your expectations and appreciate you taking the time to share your feedback. -The FactoryFast Team.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery , great communication

March 2, 2026
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Reply from FactoryFast

Thank you for the great feedback! We're glad to hear the delivery was super fast and that our communication kept you well informed along the way. We really appreciate your support! -The FactoryFast Team.

Rated 5 out of 5 stars

I was sent a wrong part in my delivery

I was sent a wrong part in my delivery. The team at FactoryFast were very quick to respond and sent out a replacement part in a few days.
The whole experience was very smooth. I would definitely recommend using FactoryFast.

January 5, 2026
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Reply from FactoryFast

Thank you for sharing your experience. We’re sorry to hear the wrong part was initially sent, but we're glad our team was able to respond quickly and get the replacement out to you without delay. It’s great to know the process was smooth overall, and we really appreciate your recommendation. -The FactoryFast Team.

Rated 5 out of 5 stars

Great service

March 3, 2026
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Reply from FactoryFast

Thank you for the kind feedback! We're really glad you had a great experience with our service and appreciate you taking the time to leave a review. -The FactoryFast Team.

Rated 5 out of 5 stars

Quick service

Quick service. Great product

March 2, 2026
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Reply from FactoryFast

Thank you for your feedback! We're glad to hear the service was quick and that you're happy with the product. We really appreciate your support. -The FactoryFast Team.

Rated 4 out of 5 stars

Good product bad transporter

I would have given you 5stars as your product quality is great offering very good value for money. But your transporter - Hunter Express left the showerscreen flat on the driveway very close to the road. I just avoided driving on it.

March 3, 2026
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Reply from FactoryFast

Thank you for your feedback and kind words about the product quality and value — we really appreciate it. We're sorry to hear about the way the showerscreen was left by the courier, especially so close to the road. That certainly isn’t the delivery experience we want for our customers, and we appreciate you bringing it to our attention. -The FactoryFast Team.

Rated 5 out of 5 stars

Got what I ordered and early time…

Got what I ordered and early time arrival !

March 3, 2026
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Reply from FactoryFast

Thank you for your feedback! We're glad to hear your order arrived early and that you received exactly what you were expecting. We really appreciate you taking the time to share your experience. -The FactoryFast Team.

Rated 5 out of 5 stars

Very impressed

Easy to order, sensible pricing, beautiful product! The bamboo wine racks are exactly as stated, look awesome, simple assembly, neatly packaged & arrived in 48 hours! Very impressed-will be ordering again!

March 2, 2026
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Reply from FactoryFast

Thank you for the wonderful feedback! We're delighted to hear the ordering process was easy, the pricing felt fair, and that you're enjoying the bamboo wine racks. It’s great to know they arrived quickly, were well packaged, and simple to assemble. We truly appreciate your support and look forward to your next order.
-The FactoryFast Team.

Rated 5 out of 5 stars

Extraordinary quick delivery

Extraordinary quick delivery and the product was exactly what I wanted and I have given it quite a lot of work over the last few days and I'm very happy with that.

March 2, 2026
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Reply from FactoryFast

Thank you for the fantastic feedback! We're so glad to hear the delivery was quick and that the product has been working exactly as you hoped. It’s great to know it’s already been put to good use and performing well. We really appreciate you taking the time to share your experience.
-The FactoryFast Team

Rated 5 out of 5 stars
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Reply from FactoryFast

Thanks for the great feedback! We're glad to hear your order arrived on time and that you're happy with the products. We appreciate you choosing FactoryFast and hope to serve you again soon. -The FactoryFast Team

Rated 5 out of 5 stars

Efficient and reliable company with a…

Efficient and reliable company with a good delivery schedule.

March 2, 2026
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Reply from FactoryFast

Thanks for your kind words! We're pleased to hear you found our service efficient and reliable, and that the delivery schedule met your expectations. We appreciate your support and hope to assist you again soon. -The FactoryFast Team

Rated 5 out of 5 stars

Very seamless purchase

Very seamless purchase, product arrived promptly and happy with quality of product. Would order from this company again.

March 2, 2026
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Reply from FactoryFast

Thanks for sharing your experience! We're glad the ordering process was smooth, your delivery arrived quickly, and that you're happy with the product quality. We really appreciate your support and look forward to serving you again in the future. -The FactoryFast Team

Rated 5 out of 5 stars

Great Service

Arrived much earlier than expected & was packed exceptionally well.

March 2, 2026
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Reply from FactoryFast

Thanks for the great feedback! We're delighted to hear your order arrived earlier than expected and that it was packed well for delivery. We really appreciate your support and hope you enjoy your purchase. -The FactoryFast Team

Rated 5 out of 5 stars

Goods arrived quickly.

Goods arrived quickly and in good order. The product itself is as advertised. However, the package had been opened at some point along the supply line and the carton was torn. This did not cause damage to the contents.

February 27, 2026
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Reply from FactoryFast

Thank you for your feedback. We're glad to hear your order arrived quickly and that the product was exactly as expected. We’re sorry to hear the carton appeared to have been opened during transit, though we’re pleased the contents arrived safely. If you ever notice any issues with a delivery, please feel free to reach out to our team — we’re always happy to help. Thanks again for your support.-The FactoryFast Team.

Rated 5 out of 5 stars

Good product, good communication, good quality, good value-for-money. 5 stars.

Communication was great leading up to delivery. The product arrived on schedule and correct to description. Quality is good. Design is good, easy to fit-together. Good product, good communication, good quality, good value-for-money. 5 stars.

February 17, 2026
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Reply from FactoryFast

Thank you for the fantastic review! We're delighted to hear everything went smoothly — from the communication before delivery to the product arriving on time and matching the description. It’s great to know you found the design easy to assemble and that the quality and value met your expectations. We really appreciate your support and the 5 stars!-The FactoryFast Team.

Rated 5 out of 5 stars

Amazing Customer Service

Had the perfect looking shower screen for my renovation. Exceptional customer service with great and prompt communication.

February 27, 2026
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Reply from FactoryFast

Thank you for the wonderful feedback! We're so pleased to hear the shower screen was the perfect fit for your renovation and that our team could provide helpful, prompt communication along the way. Your support means a lot to us, and we hope you enjoy the finished space!-The FactoryFast Team.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, and quality product. Would recommend

January 6, 2026
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Reply from FactoryFast

Thank you for the recommendation! We're glad to hear your order arrived quickly and that you’re happy with the quality of the product. We really appreciate your support.-The FactoryFast Team.

Rated 5 out of 5 stars

Great product

Really quick delivery, product high quality and as described

February 24, 2026
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Reply from FactoryFast

Thanks for the great feedback! We're glad to hear the delivery was quick and that the product met your expectations in quality and description. We really appreciate you taking the time to share your experience.-The FactoryFast Team

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