The original courier lost the clip on sunglasses I had ordered. FGD immediately dispatched a replacement pair. Excellent service The sunglasses are perfect. Good value. I would definitely use FGD... See more
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I ordered a new pair of prescription sunglasses after my old ones broke right before a big trip. I spoke to Keith, and he promised he would do his absolute best to get them to me in time. True to his... See more
Great price and exactly what I wanted. I needed to speak with customer service and they got back to me quickly especially over a bank holiday. If you want prescription designer sunglasses I fully reco... See more
No update on my order, no communication at all on any updates since I paid. All emails I send to them, all bounce back. It beginning to feel like a dead company and a scam.
Company details
Written by the company
Factory Glasses Direct! We are the UK’s latest and hottest sunglasses and glasses provider. As our glasses come direct from our factory you get HUGE savings. We cut out the middleman!
Contact info
Customer Relations, Factory Glasses Direct, TQ122JS, Newton Abbot, United Kingdom
- 01392 712350
- sales@factoryglassesdirect.com
- factoryglassesdirect.com
4.3
Excellent
42 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Good communication & no problem with…
Good communication & no problem with order, plus price significantly less than high street opticians, would order again without hesitation
March 1, 2025
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Good fast service
February 13, 2025
Great pair of glasses with a speedy…
Great pair of glasses with a speedy next day delivery. Keith was great with the customer service too.
January 30, 2025
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Lovely glasses only took about 5/6 day…
Lovely glasses only took about 5/6 day so all in all really happy with the service and glasses
January 27, 2025
Fantastic price for the frames
Fantastic price for the frames
Quick delivery
A look on you tube on how to fit the lenses and I was good to go ( I broke the frames of my previous glasses so bought identical frames)
January 24, 2025
Excellent buying experience
Excellent buying experience, the best glasses company I have dealt with.
January 16, 2025
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Easy to order online
Easy to order online. Frame and lenses just what I wanted. Great price. Fast delivery just over a week.
December 24, 2024
Unprompted review
Easy to order and great quality glasses
July 2, 2024
Ordered a 47 but they sent a 46!
May 25, 2024
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Great service and quick turn around…
Great service and quick turn around less then a week for prescription sunglasses. And just in time for my holiday.
May 6, 2024
A British family company top quality glasses at factory prices amazing
A British family company. Expertly manufactured the most fantastic varifocal type lense glasses best I’ve ever worn for driving, seeing satnav and reading as I drive long distances. Even put on a blue tint to reduce the horrible migraines I suffer with. SO MUCH CHEAPER THAN MY OPTICIANS AND TOP NOTCH QUALITY. THANKS TO GAVIN FOR YOUR ADVICE AND PROMPT SERVICE .
February 27, 2024
Unprompted review
Great customer service if things go wrong.
We ordered a frame that was subsequently discontinued. This did cause us some inconvenience, however, the email correspondence and customer service received from Gavin has been excellent and a great solution was found. Thank you.
January 24, 2024
The glasses is good and it came a bit…
The glasses is good and it came a bit early. The glasses itself is free. I just paid for shipping and handling
November 17, 2023
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A free pair of prescription distance glasses
They contacted me after my order to double check whether the glasses required were for distance or reading and after confirming, was advised the order would be sent the next day. Indeed, I received the glasses two days later - what a great service!
November 28, 2023
Professional quality service
Quick service also received an email before just to make sure I had chosen the correct frames before sending them so very efficient
November 2, 2023
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