Factory Mx Bikes  Reviews 112

Bought a 50cc mx factory bike from this company for my grandson a week ago, cracking little bike , rapid little bike , very please with the customer service from start to finish , Christian the guy I spoke with was very knowledgeable and gave excellent advice with regards to maintaining the bike in general, would definitely buy from this company again .

Fantastic customer service!! Genuinely very helpful and knowledgeable. Great bike, delivered the day after (6 hour drive).... Very pleased, would 100% use again.

Bought a mx bike for our son for Xmas, this was from a local store to us NOT FACTORY MX DIRECT, anyway had issues with said shop who didnt care to help us after bike was sold to us with a broken battery, we asked for advise on a fb page, factory mx stepped in with advice on Xmas day and also sent us a battery for the bike , really helped when he didn’t have to, appreciate so much and would only buy direct in future!! Couldn’t rave about the help anymore. Really decent guy, thankyou! Happy son 🙂

Purchased the mx50r from them today, great customer service and absolutely fantastic bikes. Great quality, very well made

For a complete novice when it comes to bikes I tried placing an order online but as usual I did it wrong. A lovely guy called Christian sent me an email straight away telling me where I'd gone wrong. He broke the payment down so I understood everything (it was a present for Christmas). He then told me payment was done via bank transfer, not going to lie I was, very skeptical so I did a Google on the company's reviews which was highly rated. I paid for it at 8pm, Christian confirmed my payment straight away and also booked a delivery for me. He also rung me on the day of delivery with an ETA and the time he gave me was the time the bike turned up. Overall I'm extremely happy with the process and the help I was given. I 100% recommend this company.

Picked up the MX50 V3 for my son, and he's thrilled with it! The craftsmanship is outstanding, and the company's customer service is exceptional. Highly recommend!

Really pleased with the service I received 2 surrons are perfect and was delivered next day, would highly recommend to anyone looking for bikes

Got a 125 FactoryMX road legal pit bike from this company. Rang them up for a chat before pulling the trigger and was impressed with the excellent communication. Bank transfer went smoothly and bike delivered very quickly. The bike itself is excellent for what it cost and is so much fun. The overall experience was so good i will be back when my kids grow up and want their own bike! Well done!!

Had an amazing experience with factory mx, ordered online and when we placed our order there was a slight issue and we got a phone call straight away to sort the issue out baring in mind we placed our order after 9pm! and the bike was delivered the next day! The staff kept in contact ensuring everything was good. Excellent service would 100% recommend and will be using again.

Very helpful with my purchase ordered monday morning and got to me monday afternoon.

Awnsered ally questions and offered mote advice to go along with it

Just brilliant

Bike came last night not get a better bike for the money the lad was really helpful though out the purchase aswell reply’s fast be buying from here again when he needs his next upgrade

Would recommend this company to anyone,ordered a bike on the Sunday and in 2 days on the Tuesday it was delivered.over the moon with the bike thanks guys 👍

Very fast transaction very helpful just brought the factory mx 125 fantastic little bike i highly recommend factory mx thanks guys fantastic job

Brilliant company 100% would recommend they go above and beyond,i have brought 2 on road bikes from these and they are incredible and very good built. Delivery is very fast to, constantly kept update on order and delivery.

Brilliant communication from start to finish picked up same day ready for my boys birthday next day will be looking to purchase electric 18 pro in next few days for my daughter 👍👍

Good quality , good materials . Lovely service. Bike now looks amazing . I have done my bike now so looking at buying more for the children . Went to the track and have had so many people come over saying how good my bike looks. I told them what I wanted and they sent me what it looked like before anything got printed . The people get back to you quickly and you aren’t waiting ages . They will not print and send your order untail you are happy with ur order. If a slight little mistake they think oh this could be wrong they call you to see so they can make it perfect they are very positive and will answer any questions asked . I am so happy and in love with my order and u will 1000 percentage be hearing from me again as it’s the best quality and service I’ve seen so far . Thank you so much :)

I ordered a 20 inch electric bike a few weeks ago, it arrived yesterday. What a fantastic bike and customer service

Great customer service and great bikes, preordered the 20" electric bike and just received and must say it is the best electric balance bike on the market

Ordered a pre order surron hyper bee, factory mx kept me updated while I was waiting for it to arrive. Really good service from the company & the bike is amazing.

Really happy with the bike and how rapid it was to receive my bike. Customer service is was wonderful and no complaints good company