At this point no stars would be a accurate rating! As others have pointed out this once highly rated and reliable company has steadily deteriorated over the past year. Last order I was quoted $113 and... See more
Company replied
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See what reviewers are saying
Increasingly in the last two years, my books somehow magically arrived damaged, missing, or with a completely different ISBN number. This all results in receiving no or very reduced compensation. I d... See more
Company replied
When I tried to contact customer service, I was brushed off; told that payment was being processed and would simply show up in several days. It didn't. Upon contacting customer service with this i... See more
Company replied
I have twice had them deeply discount books I sent claiming they were damaged in transit. This is after all the directions were followed and the packing accomplished exactly as they requested. Fool m... See more
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Company details
Information provided by various external sources
We have been serving faculty members for over 40 years! We buy new and used college textbooks, instructor's editions, complimentary copies and study guides. We have the highest buyback prices in the industry and take customer service seriously.
Contact info
75402, Greenville, United States
- 800-868-8902
- customerservice@FacultyBooks.com
- facultybooks.com
1.3
Bad
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have noticed that frequently when I …
I have noticed that frequently when I send books (after logging them in online by ISBN), there are always some books that get zeroed out when they are processed. If they are not of any value, wouldn't that show when I put in the ISBN?
July 17, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Marian,
Thank you for your review! We value your feedback. When quoting instructor's edition textbooks, it can be difficult to determine which ISBN to use. Most of these types of textbooks have the student's and instructor's edition ISBN number on their instructor's textbooks. Whenever you have an instructor's copy textbook, please be sure to use the price that says "instructor's edition". Please give us a call, if you have any questions about your quotes.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
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Reply from FacultyBooks.com
Hello JC,
Thank you for posting a review! Your comments are greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Fast turnaround and great customer …
Fast turnaround and great customer service. They will even send you boxes if you need them.
July 12, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Kelley,
Thank you for posting a review! Our customer service department loves to hear how we are doing.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Quick turnaround and great service!
July 12, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Omar,
Thank you for posting a review! Your comments are greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
FacultyBooks.Com is exceptionally considerate.
FacultyBooks.Com is, hands down, the most efficient, helpful, and considerate company to work with, and they offer the highest purchase prices.
July 6, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Lawrence,
Thank you for posting a review. We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
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The numbers I get never add up to the …
The numbers I get never add up to the numbers they get. I always get less money than I expect. The reasons vary - but the reality is I use the ISBN I find on the book. I don't make these things up. They then find some reason to give me less money. On the other hand, them sending the boxes to me for shipping makes things easy.
June 29, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Michael,
Thank you for taking the time to provide us with feedback! We are sorry to see that you are not completely happy with our services. We realize that sometimes it is difficult to determine which ISBN number to use when quoting certain types of textbooks. We are in the process of updating the book conditions, to make it easier to determine which ISBN number to us.
Feel free to contact me directly for any questions, comments or concerns.
Ieshia B.
Customer Service Representative
1-800-776-8902 ext 6363
NOT a good experience
Although a decent experience. NOT a good experience. I experienced numerous issues on the Faculty Books website. An inquiry was met with just do this and this rather than acknowledging the website crashes that I experience and dead links that do not work. Pretty frustrating.
June 27, 2017
Unprompted review
Reply from FacultyBooks.com
Hello William,
Thank you for your feedback! I'm sorry to hear that you did not have an excellent experience with our company. I also, apologize for not addressing the issues in my response to your email. At that time, i ran several test on our site and did not find any issues. I had our IT department to check the history on our website for any outages or issues and no issues were found.
Please give me a call directly, to discuss any other issues that you have experienced on our FacultyBooks.com website.
Thank you for your time,
Ieshia
1-800-868-8902 ext 636
The process is so easy and efficient!
June 26, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Kristin,
Thank you for taking the time to post a review of your experience with our company. We value your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello George,
Thank you for posting a review! Our customer service department appreciates your feedback.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
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Easiest process ever
Easiest process ever, enter ISBN and Sell. They even provide you with shipping tape and boxes.
June 22, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Jane,
Thank you for posting a review of your experience with our company! We value your comments!
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Deirdre,
Thank you for taking the time to post a review of our services. Your review is greatly appreciated.
Thank you for your busines,
FacultyBooks.com Customer Service Team
Very easy to deal with
Very easy to deal with; fast; honest in their evaluation of the condition of the books. Offers occasional bonuses for selling books.
June 22, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Cherubino,
Thank you for posting a review! Your comments are greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Website design and functionality are …
Website design and functionality are excellent. By far the best prices and easiest return system.
June 15, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Richard,
Thank you for posting a review of our website and services! We value your feedback!
Thank you for your time and business,
FacultyBooks.com Customer Service Team
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Faculty Books provides an excellent …
Faculty Books provides an excellent service for all who want to sell books. Just wish that they would take some older editions as well... :)
June 8, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Mike,
Thank you for taking the time to post a review! We truly appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
I asked for a box and it wasn't …
I asked for a box and it wasn't sent.....
June 8, 2017
Unprompted review
Reply from FacultyBooks.com
Maggie,
I've checked your account and see that you requested packing materials on Friday afternoon at 3:30pm and those materials were mailed from our offices on Monday morning. Hopefully you have received them by now. Please let me know if you have not.
We strive to make every interaction with FacultyBooks.com a positive one. I am sorry that this experience was not.
Mike Kelly
VP Texas Book Company
Awesome customer service
Awesome customer service! They were really careful about helping me.
June 4, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Gaetscha,
Thank you for posting a review! Our customer service department appreciates your feedback.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Extremely fast turnaround for payout
Extremely fast turnaround for payout, and great customer service! Also, they have a huge selection of books to buy back!
June 1, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Jessica,
Thank you for posting a review of our services! We value your comments!
Thank you for your time and business!
FacultyBooks.com Customer Service Team
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Easy to print and use labels
Easy to print and use labels, so you don't pay for shipping. Fair prices and quick payment.
May 20, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Julie,
Thank you for posting a review! Your comments are greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
All my transactions with Faculty Books …
All my transactions with Faculty Books have gone off without a hitch.
May 19, 2017
Unprompted review
Reply from FacultyBooks.com
Hello Kuhamt.
Thank you for taking the time to post a review! We truly appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Liars about 10% bonus--codes .The …
Liars about 10% bonus codes .The money is deposited into my bank account reliably. That is good. The prices for books are so-so. Worst thing: They send emails promising a 10% bonus with a code. Every time I use the code, it is "no longer valid", even if I use it the same day I received the promotional email. So they are liars, every time.
May 18, 2017
Unprompted review
Reply from FacultyBooks.com
Drucilla
I have researched your post and discovered we did have a 10% bonus campaign that ended on the 12th of May and you entered your transaction on the 16th of May. I also looked at the last several sales you have with Faculty Books. I found two additional sales this year during 10% bonus promotions. You sold books through the site on January 3rd and again on January 11th. We were running active 10% bonus campaigns during that time and in both cases, you received the 10% bonus. I am concerned that our communications may not be clear or something else happened which leaves you thinking we were somehow dishonest. We work very hard to make sure every interaction is as good as it could have been so we can continue to do business with great loyal customers like you. I am anxious to discuss where our communications may be improved so we can avoid issues like this.
Please feel free to contact me directly at mkelly@texasbook.com if there is a way we can discuss this issue.
Thank you for being a long term user of FacultyBooks.com.
Mike Kelly
VP Texas Book Company
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