Fahren UK Reviews 116

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers are really happy with their purchases, often praising the product's design, efficiency, and ease of use. Many people also highlight the fast and efficient delivery service, noting that items arrived promptly and were well-packaged. However, some customers experienced issues with product quality, such as glass components cracking or appliances breaking down within a short period. There were also instances where orders were incorrect, delayed, or had problems with dispatch and delivery updates.

What people talk about most

Product

Reviewers mention positive feedback about products, with many expressing satisfaction with their purchases,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast and prompt... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the products, noting an air fryer... See more

Order

People report ambiguous experiences with their orders. Some customers received their orders promptly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was swift and I love the look, design and efficiency of this air fryer. Unfortunately, the glass drawer cracked whilst washing it up after about 6 weeks. However, after a fairly lengthy... See more

Rated 5 out of 5 stars

Always very fast delivery of my replacement Hot Tap filters. I always find the team very helpful. Thank you.

Rated 5 out of 5 stars

Eventually received the right model, and it was worth the wait. Really easy to use despite lack of instructions and really nice to look at. I am happy with my purchase.


Company details

  1. Hot Water System Supplier
  2. Kitchen Supply Store
  3. Water Filter Supplier
  4. Water Softening Equipment Supplier

Written by the company

Fahren is a family run business supplying smart technology boiling water taps at affordable prices. Our mission is to manufacture and supply products with exceptional quality, chic design and safety. All our products are efficient and sustainable for our environment. There is no more waiting around for the kettle to boil and no more realising there’s not enough water in the kettle. You can fill your cup or pan directly from the tap saving you sufficient time. Boiling hot water taps mean streamlined worktops and these taps can dispense either cold and boiling water; cold, hot and boiling (or nearly boiling) water; or cold filtered water, mains cold and hot water, and boiling water. This means you can have one tap to replace not just the kettle but traditional kitchen taps, too. Perfect if you're designing a minimalist, contemporary kitchen or have little worktop space in a small kitchen.


Contact info

4.0

Great

TrustScore 4 out of 5

116 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Product looks promising but paperwork not good.

Product looks promising.
A few quibbles with the service though that they can easily sort:
* I paid for next day delivery, on a Friday, it arrived the following Tuesday;
* After the confirmation of purchase I received nothing, rang on Tuesday morning to be told it wd be delivered that day (it was) and that I shd have received text updates. I hadn't;
* Product arrived without installation and use instructions, had to ring and ask. Was told they were on the website, I looked and found - eventually!;
* No sign of a guarantee either, on ringing was told my confirmation of purchase was my guarantee. That's fair enough but nowhere does it mention this on my guarantee.

December 13, 2024
Rated 1 out of 5 stars

Haven't received my item or had any…

Haven't received my item or had any communication about delivery.

November 28, 2024
Fahren UK logo

Reply from Fahren UK

Hi Dee, thank you for sharing your experience. It is a very busy time of the year due to Black Friday for us and logistic companies and although we try our best to keep customers informed we do not always get it right.

I would have hoped that you had emailed or WhatsApp’d us for an update rather than having to go to the extent of providing a 1 star review.

Rated 5 out of 5 stars

Had a great experience with Fahren Uk

Had a great experience with Fahren Uk. We purchased a black 4 way tap. The process was seamless, the tap was delivered promptly and fitted efficiently. Purchasing the 4 way tap, has definitely made my morning coffee more enjoyable, those extra minutes in the morning are a plus. Will definitely be using Fahren for further purchases.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great service provided

Great service provided, very attentive and helpful to find out your needs and what product will suit you. Excellent product to have in the kitchen. Will definately be back for more taps.

November 29, 2024
Unprompted review
Rated 3 out of 5 stars

Fahren UK offers a solid range of…

Fahren UK offers a solid range of products at decent prices, and their deliveries are prompt. The 4-in-1 tap is generally good, providing both hot and cold filtered water effectively. However, it has some drawbacks, including an occasional drip and a hot water release knob that can be tricky. While it serves its purpose and is made well, the tap can be uncomfortable to use, particularly for those with arthritis. Overall, it's a satisfactory choice but not without some minor issues.

October 17, 2024
Unprompted review
Fahren UK logo

Reply from Fahren UK

Hi Dinshaw,

Thank you for taking the time to share your thoughtful feedback! We're glad to hear that you're happy with the product and prompt delivery from Fahren UK. We're also pleased that the 4-in-1 tap meets your needs for both hot and cold filtered water.

We appreciate your insights on the occasional drip and the hot water release knob. Your comments are invaluable and help us identify areas for improvement. We'll certainly take your feedback into account to refine the design and usability of our products, especially for customers who may have specific needs like arthritis.

Thank you again for your honest review! We’re happy to know the tap is generally serving its purpose and look forward to continuing to provide you with quality products.

Best regards,
Fahren UK

Rated 5 out of 5 stars

I purchased a brushed nickel 4 in 1 K&W…

I purchased a brushed nickel 4 in 1 K&W package direct from the site. The tap arrived very promptly and all good. I thought I had a problem with the fitting through the granite but after speaking with the team they helped me and I then realized my work surface wasn't quite right. I then sorted that (no issue with the tap at all). Then it was quite straight forward to fit and it works perfectly and looks great. Very good customer service, thank you

November 16, 2024
Unprompted review
Fahren UK logo

Reply from Fahren UK

Thank you for your review. We always try our best to support our customer and provide the best customer experience. We hope you enjoy your product

Rated 3 out of 5 stars

I would have given 5* if I didn’t have…

I would have given 5* if I didn’t have to chase up by calling to send replacement tank
Also the old tank is heavy for me to take to a post office! Home collection arrangement would have been very helpful in my case.

November 12, 2024
Fahren UK logo

Reply from Fahren UK

Hi Roxy, sorry to hear of your experience. Having the purchase information at hand always helps speed up the process.

The tank weighs just 2kg which is not too heavy. The only way it will be heavy is if the water has not been drained.

We will take your comments on board and aim to speed up our internal processes in the future.

Rated 5 out of 5 stars

Great range of choice

Great range of choice , fantastic price , delivered on time and easy to install
Works well and as expected

August 7, 2024
Fahren UK logo

Reply from Fahren UK

Thank you.

Rated 5 out of 5 stars

Wow what an amazing two

Wow what an amazing two! I ordered the 4-1 tap it came next day delivery and we had it installed in 2 hours diy, the quality of the tap is unbelievable! Honestly don’t have a bad word to say about it. 10/10 from me.

August 19, 2024

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