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FairReviews 

413
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TrustScore 4.5 out of 5

4.3

Small Claims Assistance Service
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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent communication and efficient service throughout the claims process. Many appreciate being kept well-informed with regular updates via email and text messages, making the experience hassle-free. The quick response times and professional approach of the customer service team are frequently highlighted as key strengths. However, some customers expressed concern about how the company obtained their contact details, as they had not initiated contact. A few others also felt that attempts to contact the company by phone resulted in long waiting times or disconnected calls.

What people talk about most

Claim

Customers had positive experiences with claim, praising the clear communication and efficient process from... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism, efficiency, and great... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the clear, regular, and... See more

Customer communications

Consumers find contact to be ambiguous, with many expressing confusion and frustration about how their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, i don’t feel like I’ve ever been kept so informed as to progress if something including when I’ve spent large amounts of money. I don’t know the outcome of my claim yet but I can’t knock the comm... See more

Rated 5 out of 5 stars

Fair car claim have been very helpful and have kept me updated since contacting me, so it's just a matter of time to see what happens. So far so good they are still investigating the claims sourced... See more

Company replied

Rated 5 out of 5 stars

I’d like to say that you have been very efficient in getting on with my case, as I can appreciate you have a lot of cases each day, also very pleased with updates keeping me informed of how things are... See more

Company replied

Rated 5 out of 5 stars

Had a ton of communications from lots of companies about claiming for mis-sold policies. I'm not sure why I decided to use Fair, but I'm glad I did. Process could not have been easier and I'm regula... See more

Company replied

Company details

  1. Small Claims Assistance Service

Written by the company

Fair (a trading style of Reclaims 4U Ltd) is a trusted claims management company (CMC) based in the UK, specialising in assisting individuals who have been mis-sold vehicle finance. We are dedicated to providing a professional, transparent service to clients seeking compensation for unfair financial agreements. With a team of experts, we help our customers navigate the complex process of reclaiming mis-sold finance, ensuring they receive the compensation they deserve. At Fair, we pride ourselves on integrity, efficiency, and customer satisfaction.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

413 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(413)

388 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Mid-sold car finance

So far, so good. Early on in the process but Fair have communicated well and my input has been minimal. I am confident that I am in good hands…and i nothing to lose. Even if I have to sacrifice a percentage of the claim, I wouldn’t have done the work without their input.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fairly okay so far

Fairly okay so far. The process is still ongoing, but I can confidently say that FAIR has provided a professional and efficient service. Communication has been good, and the claims process has been handled clearly from the outset. My experience has been positive so far, and I would recommend them to others seeking assistance with financial claims.

June 27, 2026
Unprompted review

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