FairReviews 

413
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent communication and efficient service throughout the claims process. Many appreciate being kept well-informed with regular updates via email and text messages, making the experience hassle-free. The quick response times and professional approach of the customer service team are frequently highlighted as key strengths. However, some customers expressed concern about how the company obtained their contact details, as they had not initiated contact. A few others also felt that attempts to contact the company by phone resulted in long waiting times or disconnected calls.

What people talk about most

Claim

Customers had positive experiences with claim, praising the clear communication and efficient process from... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism, efficiency, and great... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the clear, regular, and... See more

Customer communications

Consumers find contact to be ambiguous, with many expressing confusion and frustration about how their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, i don’t feel like I’ve ever been kept so informed as to progress if something including when I’ve spent large amounts of money. I don’t know the outcome of my claim yet but I can’t knock the comm... See more

Rated 5 out of 5 stars

Fair car claim have been very helpful and have kept me updated since contacting me, so it's just a matter of time to see what happens. So far so good they are still investigating the claims sourced... See more

Company replied

Rated 5 out of 5 stars

I’d like to say that you have been very efficient in getting on with my case, as I can appreciate you have a lot of cases each day, also very pleased with updates keeping me informed of how things are... See more

Company replied

Rated 5 out of 5 stars

Had a ton of communications from lots of companies about claiming for mis-sold policies. I'm not sure why I decided to use Fair, but I'm glad I did. Process could not have been easier and I'm regula... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

Fair (a trading style of Reclaims 4U Ltd) is a trusted claims management company (CMC) based in the UK, specialising in assisting individuals who have been mis-sold vehicle finance. We are dedicated to providing a professional, transparent service to clients seeking compensation for unfair financial agreements. With a team of experts, we help our customers navigate the complex process of reclaiming mis-sold finance, ensuring they receive the compensation they deserve. At Fair, we pride ourselves on integrity, efficiency, and customer satisfaction.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(413)

388 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sending me unsolicited junk mail

I have never heard of this company, so why do they send me junk mail in the post? It says somewhere amongst the junk leaflet that I gave my details to reclaim 4 u. This is a lie; I have never heard of that company either.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Junk mail senders

These people send junk mail pretending to be an important letter. How did they get my contact? Why are you sending me unsolicited letters?
It makes me feel they are scammers.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Wow great comms

Wow, i don’t feel like I’ve ever been kept so informed as to progress if something including when I’ve spent large amounts of money. I don’t know the outcome of my claim yet but I can’t knock the communication's well done!

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Got my information without my permission. Sending letters about car finance when I don't have a car yet lol definitely a s€am. Be careful.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very quick

Very quick, fantastic communication have recommend to friends and advice my husband to check as he bought his car just before me

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Spam by post

I’ve received a letter addressed to myself regarding mis-sold car finance. I’ve never had car finance and want to know where they got my name and address from???!!!
I don’t want companies spamming me mail, clearly my data has been sold to this company.

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Received a letter in the post with my…

Received a letter in the post with my name and address but my title is incorrect. My details have been shared with this company.
I have never purchased a car on finance or purchased a car in my lifetime.
They tell you do go on and stop unwanted mail at mpsonline.org.uk but what about if I do want some junk mail. I just don't want my data to be sold, that is the issue here!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I am 67 years old and very cautious…

I am 67 years old and very cautious about dealing with companies I am not sure of .
I half put in my claim , then stopped I was so worried . I shouldn’t have been worried as I have been gently coaxed through the process which seems to be moving at a rapid pace . I have been kept informed at every stage so far .
I did check the company out via all the links they sent me to make me feel safe . You will be in good hands and I even got a Happy Birthday message on my birthday last week .
The message came with no prompting from me and I thought that was lovely . Hopefully they will find any previous finance I may have had . I do feel safe in their hands .
I will send a review again once I have a successful outcome .

June 12, 2026
Unprompted review
Fair logo

Reply from Fair

Hello June,

Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims! 

If there is anything you need, please don't hesitate to get in touch with us via email at claims@fair.inc

All the best, Fair

Rated 1 out of 5 stars

Scam!

Scam! They are calling and even wrote a mail to my partner about her mis-sold finance while she hasn't even got a driving license. Clear scam, don't use it!

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Never had finance

Never had finance, so sending me mail makes them a scamming company. They didn't even put a contact number on what they sent me and when they eventually answered the number that they put on Trustpilot they. In my opinion, evil scum that the world would be better without. They refused to remove my name from their data base because I didn't want to trust them with my address. They apparently buy the data from Experian.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Sent junk mail to my home address …

Sent junk mail to my home address regarding car finance I had, absolutely tosh I’ve have company cars for 25 years. Reported to the ombudsman.

June 19, 2026
Unprompted review
Fair logo

Reply from Fair

Hello Rob,
I'm sorry to hear that you felt the need to leave us a negative review.Please be aware that our direct mail marketing does not state that you have unequivocally taken out car finance.

Our direct mail marketing does state that you could be due compensation for previous car finance agreements.

This marketing is targeted at consumers who previously entered into car finance agreements, however, if this does not relate to you then you can discard the marketing material.

If you do not wish to receive direct mail marketing, you may wish to sign up to the Mail Preference Service, which is a free service. Their website is www.mpsonline.org.ukPlease note that it can take up to 4 months for the service to become fully effective and is specific to the person who is registered at the address, rather than just the address itself.

Therefore, if several people reside at one address and do not wish to receive direct mail marketing, each person should register with the MPS.

If you wish to find out where we obtained your details, please email us at optout@fair.inc with your name and address and we will be happy to assist you.

All the best, Fair

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look