You lost me as a customer
After being a loyal customer for 6 years, I’m done. Last year and again this year, Faircap completely forgot my rides — both pickup and return. Four times in total, even though I confirmed everything the day before.
When you have to go to Schiphol in the middle of the night and they’re already 15 minutes late, you end up calling them yourself. They recognize you immediately, say “we’ll fix it”, and hang up. Then I get a call from a different taxi company that just received the ride last‑minute. Those drivers also say Faircap pays them terribly and many drivers refuse their jobs.
Pickup at Schiphol is the same story. They only start arranging a taxi after I call. One driver even admitted he only accepted the ride because Faircap promised to pay him immediately.
Faircap is unreliable, disorganized, and they let loyal customers down. I’m done — you’ve lost me as a customer.