Faircloth & Reynolds Reviews 

378
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, knowledgeable, and friendly staff who handle installations smoothly, explaining all available options thoroughly and making sure every question is answered. Reviewers also highlight the speedy quoting process and the helpful assistance with government energy rebate schemes. Some people also felt that the tradesmen went above and beyond by leaving their homes immaculate, taking extra care to clean up all debris after the work was finished. Consumers consistently note that the expert technicians arrive punctually on schedule and complete projects efficiently without causing any unexpected problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing great satisfaction with their professionalism and... See more

Service

Clients share positive opinions on service, noting that everything from the initial quote to the final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came recommended by a family friend and with good reason. Very impressive all round. Great assessment of our needs and options (retrofitting brick/ concrete 80s house with AC with ducted upstairs a... See more

Rated 5 out of 5 stars

it started with the quote which was speedy, by a person and included a government rebate. after acceptance all was done being get product, install, take old one. since then our job was to use it wh... See more

Company replied

Rated 5 out of 5 stars

The two young men who were allocated my job were knowledgeable and friendly. They were hardworking and did not stop working from the time that they arrived at my home until the time that they left.... See more

Company replied

Rated 5 out of 5 stars

F & R were very professional from start to finish of our A/C unit. The office ladles were friendly and polite. The installation crew were equally fantastic. I am very pleased that I chose Fairc... See more


Company details

  1. Air Conditioning Contractor
  2. Commercial Refrigeration
  3. Commercial Refrigerator Supplier
  4. Cooling Plant
  5. HVAC Contractor
  6. Metal Fabricator

Written by the company

If you are searching for the refrigeration, air conditioning and catering equipment specialists in North East NSW or Brisbane, look no further. Here at Faircloth & Reynolds, we have grown to be one of the largest refrigeration, air conditioning and catering equipment companies on the east coast of Australia. Established in 1984 and currently employing about 200 skilled staff, including 50 apprentices, our diverse abilities include the installation and service of air-conditioning equipment ranging from domestic systems to multi-million dollar mechanical contracts in supermarkets, universities, clubs, and public buildings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

378 reviews

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4.9

All reviews

(378)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Faircloth and Reynolds were fantastic…

Faircloth and Reynolds were fantastic installing our 3 split systems. They were extremely quick from our initial quote to the installation day, and the guys did a great job.
They were neat and tidy and a pleasure to have in our home. We can thoroughly recommend them.

August 1, 2024
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Reply from Faircloth & Reynolds

Thank you very much for the fantastic feedback :) have passed your feedback onto the team.

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Rated 5 out of 5 stars

EXCELLENT EXPERTISE.

It was a pleasure to deal with David Sainsbury and his team of tradesman from Faircloth & Renolds.

They completed the project on time under the excellent expertise of their Foreman Zak.

At all times they were polite and tidy with minimal mess.

August 21, 2024
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Reply from Faircloth & Reynolds

Thank you very much for the positive review, Wallis! I will pass on your thanks to David, Zack & the team :) It was a pleasure working for you.

Rated 5 out of 5 stars

Punctual Friendly Service

The boys were friendly, tidy and professional. Turned up on time, ran through the instructions etc. All round good job.

July 29, 2024
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Reply from Faircloth & Reynolds

Thank you very much for the review, Brendan!

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Rated 5 out of 5 stars

Great team at a good price

Very clear and prompt communications from initial enquiry through quote then installation. Very good people to deal with at each stage. A very professional job at a reasonable price.

July 17, 2024
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Reply from Faircloth & Reynolds

Thank you for the great review, Stephen :)

Rated 5 out of 5 stars

Good service

Good service, friendly and efficient staff.

July 28, 2024
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Reply from Faircloth & Reynolds

Thank you for the review!

Rated 5 out of 5 stars

Professional, Polite and Friendly

The entire team, led by Cameron, were professional, polite and friendly. We were consulted on placement of all air conditioning components in all rooms and advised on the best positioning for optimum results.
The team made sure to leave all areas as they found them.
We would definitely recommend Faircloth and Reynolds.

July 22, 2024
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Reply from Faircloth & Reynolds

Thank you very much for taking the time to review us! :)

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Rated 5 out of 5 stars

Excellent service and very prompt

Excellent service and very prompt. Kept informed about what was happening and how long it would take. Would definitely recommend them very highly.

July 23, 2024
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Reply from Faircloth & Reynolds

We're thrilled your satisfied with our services, Joan. Thank you for the review :)

Rated 5 out of 5 stars

Reliable service

From the quote process through installation, there was good communication and reliable service and my new ducted heating is great.

July 18, 2024
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Reply from Faircloth & Reynolds

Thank you very much for the positive feedback, Sandy!

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Rated 5 out of 5 stars

All staff from admin to the boys…

All staff from admin to the boys completing our ducted air conditioning were helpful, friendly & efficient

June 3, 2024
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Reply from Faircloth & Reynolds

We really appreciate your positive feedback, Kathy. Many thanks for your review! I have passed this onto the team.

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