Fair for You Reviews 

19,486
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 812 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward application process and user-friendly website, noting that it is very simple to navigate and get quick decisions for household purchases. People also appreciate the genuinely helpful customer support team, alongside flexible payment options that provide much-needed relief and fit comfortably into tight household budgets. However, some customers also noted frustrating experiences involving unexpected payment processing delays, sudden application rejections after years of consistent use, and rigid financing decisions. A few individuals also mentioned communication hurdles, such as ignored emails and a lack of support availability during weekend hours when urgent help was needed.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the straightforward and quick... See more

Service

Customers consistently note positive experiences with service, highlighting easy payment options, helpful... See more

Product

Reviewers mention positive feedback about product, highlighting the great range of household goods and... See more

Payment

Clients share positive opinions on payment options, highlighting that consumers can choose convenient payment... See more

Customer service

Consumers find customer service to be positive, highlighting quick, friendly responses and brilliant support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing and for me a lifesaver! After my old washing machine broke down I was in a panic, wondering how I was going to afford this unexpected expense! I found fair for you and I can now spr... See more

Company replied

Rated 5 out of 5 stars

I have been with Fair4U for years now and cannot fault it. I would love to see more items on there. The whole experience from joining to ordering is really easy and the website is easy to navigate. Yo... See more

Company replied

Rated 5 out of 5 stars

Resolving issues and going above and beyond in finding resolutions for any problems that might occur. As a customer, I am truly grateful that this is an option for me. Improving one room at a time.... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of fairforyou for a few good years, and in my time with them I have found them very helpful and the goods they offer are of a high quality and a very good payment structure to w... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service

About Fair for You

Written by the company

Unsurprisingly, being called ‘Fair for You’, we really care about fairness. We believe that people who are less well-off or whose financial circumstances are more difficult than most should not have to pay more for credit.

Fair for You helps you buy essential household products directly from our trusted retailers by providing you with fair, affordable finance. You apply for a loan from us, which we pay directly to the retailer of your chosen product when you complete your purchase.

Your product will come to you straight from the retailer, ensuring you get top quality products from well-known retailers like Whirlpool, along with all the delivery, installation, and aftercare support you’d expect.

With a Fair for You loan, you can choose how long you’d like to borrow for and how frequently you’d like to pay. You can pay weekly, fortnightly, four-weekly or monthly and borrow for as long or short a period as you like. You can even change your repayments if your circumstances change.

The shorter the loan period you choose the less interest you pay overall. We’re a bit different from other lenders, which means there are no charges or fees if you’d like to pay a bit extra towards your loan. The faster you pay, the less you pay.

You can pop over to the Fair for You website to find out more about our flexible finance options and how they may be able to help you: www.fairforyou.co.uk/how-it-works

Written by the company

Fair for You is your alternative to high cost weekly payment stores. We're a British-based, not-for-profit lending company, set up for the benefit for you and your family.
We understand that circumstances can change from day to day and that sometimes this is out of our customers control.
We don’t charge late fees and will work with you to rearrange a payment plan should you fall off track. We will not repossess your item/s if you’re finding it difficult to keep up with your payments or use bailiffs.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Replied to 98% of negative reviews

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4.6

All reviews

(19,486)

785 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good if you can’t afford to…

Very good if you can’t afford to purchase items in one go and affordable payment to suit your budget needs always very good products and very helpful highly recommended them

July 24, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Ive always had great service from this…

Ive always had great service from this company easy to apply for products and i like that I can use my card at argos and Iceland

May 1, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Adam,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Great company

Great company, been using them for over 5 years and never once had a problem. 10/10

July 23, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Dawn,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Fair for you has helped me out no end…

Fair for you has helped me out no end for a while now . After the food shopping cards I was accepted into the good payers club , it's save Christmas, helping out daughters when they moved out . Countless times . Paying back is great , its all up to you . And the real people on the phone for customer service are beyond lovely. I would highly recommend, 100% .

July 23, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Bex,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

When I needed a little help money wise…

When I needed a little help money wise I found fair for u online and they helped and accepted me it was straight forward filling out the form and also customer services is brilliant.

January 5, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Emma,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Been a customer for many many years

Been a customer for many many years , always recieved brilliant service. Wide variety of products to chose from and love the fact you can chose how long you want to pay over. Good payers club opens up many more products too. Had some fantastic items for my home over the years and hope I carry on being a customer for many more.

July 23, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Yous were there when I needed help for…

Yous were there when I needed help for shopping

July 23, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Sandra,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Boss company everything is spot on with…

Boss company everything is spot on with them service is fantastic

July 23, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Nora,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Always there to help you and give you…

Always there to help you and give you plenty of choice and good quality items

July 23, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Slowes,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Always been there when needed

When I have needed help with buying items , Fair for you have always been there for me . So would definitely recommend them .

July 23, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Alicia,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

brilliant 👏

brilliant 👏

November 12, 2025
Fair for You logo

Reply from Fair for You

Hi Angela,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 1 out of 5 stars

Rubbish twice applied and twice i…

Rubbish twice applied and twice i couldn't use my card online to buy shopping from Iceland

June 4, 2026
Fair for You logo

Reply from Fair for You

Hi Samantha,

Thank you for your review,

I have reviewed your account and can confirm that your loan was cancelled before you attempted to use your Food Club Card.

When a loan is cancelled, the funds are removed from the prepaid card and are no longer available to spend. Although you still had the physical card, it was no longer active with an available balance linked to your cancelled loan.

I can see that you then attempted to use the card at Sunshine Mobile Limited, which is located in your local town centre. As the loan had already been cancelled and the funds had been removed from the card, the transaction could not be authorised.

In addition, please be aware that the Food Club Card is intended for use at our approved retailers, such as Iceland and The Food Warehouse, and cannot be used at other retailers who are not on our list.

Once a loan has been cancelled, we are unable to reinstate the funds or reactivate the card you would need to reapply again.

If there is anything else I can help you with, please do not hesitate to contact us at contactus@fairforyou.co.uk, or you can call us on 03334330739.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Absolute lifesaver

Used fair for you for a few years, always easy applications, and customer service are fantastic they get back to you very quickly if you need any advice or help.
Been a absolute lifesaver to me.

July 21, 2026
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Brilliant choice and price quick…

Brilliant choice and price quick delivery

July 21, 2026
Fair for You logo

Reply from Fair for You

Hi Tina,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Straight away discussion

Straight away discussion, quick and easy to apply and quick delivery.

July 16, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Very easy application,web page very…

Very easy application,web page very easy to navigate.have never had any issues.maybe some other stores could be added to help at Christmas eg B &M. Tesco,Aldi but overall im satisfied

July 10, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Jane,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Very easy to apply i had the food…

Very easy to apply i had the food Mastercard easy payments and can choose how often, options to pay early and to top up etc very easy would definitely recommend

July 3, 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Donna,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Amazing company no massive over charges…

Amazing company no massive over charges love my Dryer

May 20, 2026
Fair for You logo

Reply from Fair for You

Hi Sharon,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars
Fair for You logo

Reply from Fair for You

Hi Chris,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

No problems at all very easy to use…

No problems at all very easy to use everything explained in clear English

July 15, 2026
Fair for You logo

Reply from Fair for You

Hi Catherine,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

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